Night Audit
Resume:
CONTACT
Address : Taylorsville, UT *****
Phone : 385-***-****
Email : ***********@*******.***
WWW : Online Digital Resume
SKILLS
• Generating Reports
• Incoming Mail Sorting
• Check in and Checkout Procedures
• Nightly Audits
• Data Entry and Maintenance
• Inbound and Outbound Calling
• Issue and Complaint Resolution
• Customer Account Management
• Order and Refund Processing
• Safety and Cleanliness Standards
Computer Proficiency and Microsoft
Office
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• Housekeeping Duties
PROFESSIONAL SUMMARY
Customer Services/Call Center/Sales Highlights of Qualifications Seeking full time employeement in the Customer Service field, where optimistic attitude and qualify people skills will help enhance the experience of the customers. WORK HISTORY
Night Auditor/Housekeeper, 08/2021 to 08/2022
Holiday Inn Express And Suites - Murray, UT
Customer Service Agent, 06/2010 to 10/2011
Convergys - Taylorsville, UT
Referral Agent, 01/2006 to 03/2010
O'currence Telesales - Salt Lake City, UT
Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
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Verified deposits, rectified discrepancies and processed end-of-day paperwork using Opera.
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Worked on cleaning team to service hotels, offices and other commercial buildings.
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Verified deposits, rectified discrepancies and processed end-of-day paperwork using Opera with 100% accuracy.
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Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
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Performed various clerical duties by filing and faxing documents and creating customer databases.
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Applied customer feedback to develop process improvements and support long-term business needs.
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Resolved over 50+ customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
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Collected and verified completeness of intake and enrollment screening packets for facility.
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• Scheduled appointments with specialists on behalf of clients. Examined homes for client arrivals after planning open-house events and showings.
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Managed 3 rental properties and over 100+ tenants, collecting payments and handling maintenance with great speed and accuracy
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EDUCATION
G.E.D, 05/2020
Salt Lake Community College - Salt Lake City
KAHEALANI KAUFUSI
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