Support Specialist Analyst

Edwin Magsalin

*** ***** ******* **. *** Vegas **148 951-***-**** ************@*****.***

EXPERIENCE

LIGHT & WONDER, Las Vegas September 2022 –Present

Assembler - Through Aerotech

Performs a series of operations to correct assemble gaming cabinets devices.

Install Ideck, BV assembly, BV ramp and connecting 4-8 pins connector cable.

Performs variety of electronic, electro mechanical, product assembly operations and component installations.

BUSINESS OWNER, Philippines January 2014 –Decembe2021

Oversee and managed 25 units apartment complex and drug store

Setting and collecting rent, handling maintenance requests, filling vacant units and potentially setting budget for the property.

WATSON PHARMACEUTICALS INC, Corona, California

Client Support Specialist January 2006-August 2013

Assisted over 500 desktop clients within the city and served as the primary support analyst to all desktop and laptop users

Provided proficient telephone, online and in-person support as a member of systems and the network administrator

Demonstrated exceptional working knowledge of complex systems servings, such as IPhone and Black Berry devices

Responsible for providing Telecom support using Avaya Console, provisioning phones and punching down phone lines in MDF closets

IT Helpdesk September 2000-December 2005

Assisted customers and clients with service calls by addressing any technical, hardware and software issues

Provided complete installation services for all new users and supported over 200 desktop and laptop users

Effectively and efficiently tested desktop hardware and software before deployment

Worked with a diverse population in a supportive and positive manner with daily customer service interaction and team work

Boeing Aircraft, Long Beach, California

Assembler Installer June 1999-July 2000

Built test cable for simulator

Comprehend technical work instructions, drawings and or specifications

Installed various aircraft system components such simulator test black box and simulator panel

Used a computer in a test environment.

SKILLS

Educating and interacting with customers and clients

Fluent in software programs

Good communication skills with a variety of individuals

HP Printer Certified

Tolls expert including:

Impact gun

Impact wrenches

Power drill

Heat gun

Soldering gun

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