ROSALBA ROMO - COLLINS

Oceanside, CA ***** 760-***-**** Cell 760-***-**** ads3mo@r.postjobfree.com

Professional Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.

Skills

Documentation and control

Policy and Procedure Modification

Expense Reporting

Team Leadership

70 WPM

Windows - MS Office

QuickBooks

Insurance Verification

Workers Comp.

Medical Billing CPT & ICD -10 Coding

Work History

Office Manager 02/2018 to 08/2019

Dr. Luber / Dr. Olafason – Encinitas, CA

Identified issues, analyzed information, and provided solutions to problems.

Improved operations through consistent hard work and dedication.

Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote safe working environment.

Oversaw quality control and productivity rates to increase revenue and production times.

Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Maintained current and compliant financial records, monitoring, and addressing variances through detailed analyses.

Standardized office structures and processes to promote collaboration and increased performance.

Managed files and records for patients and adhered to safety procedures to prevent breaches and data misuse.

Developed and implemented office management procedures to increasing training team productivity and accuracy.

Monitored front areas so that questions could be promptly addressed.

Order -supplies inventory.

Performed billing, collection, and reporting functions for office.

Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.

Receptionist 05/2017 to 11/2017

North Coast Neurology – Oceanside, CA

Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Responded to correspondence from insurance companies to verify patient's coverage.

Enhanced office productivity by handling high volume of callers per day.

Answered central telephone system and directed calls accordingly.

Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.

Provided clerical support to company employees by copying, faxing, and filing documents.

Corresponded with patients through email, telephone, or postal mail.

Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.

Organized paperwork such as charts and reports for office and patient needs.

Maintained current and accurate medical records for patients.

Adhered to strict HIPAA guidelines to protect patient privacy.

Helped patients complete necessary medical forms and documentation.

Office Manager/Insurance Biller 08/2008 to 04/2017

US Health Works – Carlsbad, CA

Release information to persons or agencies according to regulations.

Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.

Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.

Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts. Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations.

Prepare and process medical insurance claim forms and records.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Complete forms in accordance with company procedures.

Maintain scheduling and event calendars.

Office Manager/Human Resources 09/2006 to 08/2008

Continental Central Credit – Oceanside, CA

Computer Applications for Business Schedule and confirm appointments for clients, customers, or supervisors.

Make copies of correspondence or other printed material.

Compute, record, and proofread data and other information, such as records or reports.

Monitor and direct the work of lower-level staff Train other staff members to perform work activities, such as using computer applications.

Protect the security of medical records to ensure that confidentiality is maintained.

Review records for completeness, accuracy, and compliance with regulations.

Retrieve patient medical records for physicians, technicians, or other medical personnel.

Review files, records, and other documents to obtain information to respond to requests.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.

Complete and mail bills, contracts, policies, invoices, or checks.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Review files, records, and other documents to obtain information to respond to requests.

Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.

Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.

Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.

Office Manager/Human Resources 07/2004 to 09/2006

Dagostino Physical Therapy – Oceanside, CA

Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.

Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.

Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Complete work schedules, manage calendars, and arrange appointments.

Responded to correspondence from insurance companies to verify patient's coverage.

Checked patient insurance, demographic, and health history to keep information current.

Enhanced office productivity by handling high volume of callers per day.

Languages

Bilingual

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