Customer Service Food

KC Kara Critchley

Poughkeepsie, NY ***** 865-***-****

****.**********@*****.***

PROFESSIONAL

SUMMARY

Service-oriented server with twenty plus years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision.

SKILLS Warm and Friendly

Order Accuracy and Delivery

Dining Room Cleaning and

Upkeep

Team Player

High-Volume Dining

Cool Under Pressure

Age Verification

Menu Memorization and

Presentation

Special Requests and

Substitutions

Customer Service and Rapport

Conflict and Complaint Resolution

Buffet Setup and Takedown

Course Suggestions

Hospitality Service Expertise

Anticipating Guest Needs

Wine Pairings

WORK HISTORY EVENTS MANAGER/BANQUET CAPTAIN 07/2022 to CURRENT Buttermilk Falls Inn & Spa Milton, New York

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction. Supervised and mentored kitchen and serving staff. Oversaw timeliness and quality of food delivery at high-volume events. Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.

Set schedules for 10 to 15 staff by planning and designating shifts and hours.

Orchestrated positive customer experiences by overseeing every area of boh operations.

Organized banquet storage and surrounding areas to facilitate access to products and materials.

Hired, trained and scheduled staff to maintain adequate coverage for successful operations.

Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.

SERVER 10/2016 to 07/2022

Mohonk Mountain House Resort New Paltz, NY

Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items.

Explained menu items and suggested appropriate options for food allergy concerns.

Bussed and reset tables to keep dining room and work areas clean. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Checked identification for minimum age for sale of alcoholic beverages. Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. EDUCATION Human Services 08/2010

Dutchess Community College, Poughkeepsie, NY

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