Customer Service Account Manager

Bobbi Sandstrom

Small Business Owner, Customer Service, Inside Sales/Account Representative

Address Colorado Springs, CO, 80918

Phone 714-***-****

E-mail **************@***.***

My successful small business is suffering in this economy. Self employed since 2006, I am suddenly in need of finding outside employment to compensate for the decrease in sales of the discretionary items I offer. There are other reasons my business is currently failing, if interested, I will be elaborate further when interviewed.

I am looking for a remote account management / customer service position but will accept an onsite position if it's a great fit.

I believe that hard work is the only way to achieve any goal which is how I was able to run a successful ecommerce business by myself for the past 6 years. I have numerous current customers that will provide great references if desired.

Although I get along with most people & have accomplished many goals when working in a team setting, I have found that working independently is a better fit for me. I am responsible for getting tasks done in a timely manner, I find relying on another person(s) very uncomfortable.

I look forward to seeing where this new path takes me. I have a lot to offer a company that will take a chance on a dedicated, hard working woman trying to get back into the workforce and working for someone other than myself.

Skills

Customer Relations

Budgeting

Financial Management

Operations management

Relationship building

Client account management

Inventory management

Business planning

Work History

Jan 2016 - Current

Small Business Owner

Perpetual Ribbons, Colorado Springs, CO

Manages a home based e-commerce business buying & selling products online via website and Etsy.com.

Manage customer service resolving issues that arise with patience & understanding. Customers just want to be heard & understood, when this is achieved finding acceptable solutions is much easier

Facilitated & confirmed procurement of new & existing inventory.

Kept over 1500 different ribbon prints & styles organized in order to run a smooth fulfillment system that insured orders were shipped within 1 business day

Responsible for all general aspects of operating a small home based business by myself

Built & maintained company website

Manage multiple selling channels

Jun 2006 - Jan 2016

Small Business Owner

Perpetual Treasures, Irvine, CA

Created & made custom made wreaths for my Etsy shop

Apr 2004 - May 2006

Account Manager & Sales Representative

Concept Manager, Irvine, CA

Handled educational needs for Schools of Nursing & hospital education department CEU requirements

Assisted in development of distance learning licenses increasing company revenue $350K annually

Devised strategies to surpass monthly quota for 11 consecutive months

Increased individual account revenue by building great rapport with established customers

Maintained price lists and helped design Concept Media 2006 annual catalog

Trained all sales reps in Goldmine CRM program after implementation

Dec 1998 - Jul 2003

Territory Account Manager

Micro Alarms, Vernon, CA

Managed & maintained over 400 established accounts

Developed customer relationships by maintaining consistent communication with accounts & building rapport which increased territory sales 75%

Acquired 25 store Florida audio/video account adding $160,000 to annual company revenue

Created promotions to help increase sales and keep sales team motivated

Tracked changing product lines to effectively meet dynamic market demands.

Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.

Consistently exceeded company set quotas and maintained #1 sales rep position for over 9 consecutive months

Helped collaborate all necessary steps to create a successful annual booth at the Consumer Electronics Show in Vegas every January

Education

Some College (No Degree): General Studies

Fullerton College - Fullerton, CA

Sep 1981 - Jun 1985

High School Diploma

Tustin High School - Tustin, CA

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