Customer Service Personal Assistant

Alma Morris

Charleston, WV *****

****.**********@*****.***

+1-304-***-****

Work Experience

Customer Service Representative in Call Center

TRG Ibex Global - South Charleston, WV

April 2020 to May 2021

Cashier

Fruth Pharmacy - Charleston, WV

January 2016 to February 2020

Private Caregiver

Dreames Morris - Charleston, WV

July 2006 to February 2013

Direct Care Worker

ResCare Community Living - Charleston, WV

June 2005 to July 2006

Receptionist

Tri-state Racetrack & Gaming Center - Cross Lanes, WV July 2000 to March 2004

Marketing Supervisor

Tri-State Racetrack & Gaming Center - Cross Lanes, WV July 2000 to March 2004

Marketing Representative

Tri-State Racetrack & Gaming Center - Cross Lanes, WV July 2000 to March 2004

Education

Certificate in Medical Data Processing

Ben Franklin Career Center - Dunbar, WV

August 1998 to May 1999

High school diploma

South Charleston High School - South Charleston, WV August 1996 to May 1999

Skills

• Caregiving

• Home Care

• Meal Preparation

• Front Desk

• Cleaning Experience

• Laundry

• Cash Handling

• Cashiering

• Medication Administration

• Vital Signs

• Administrative Experience

• Personal Assistant Experience

• Retail Sales

• Food Preparation

• Communication Skills

• Marketing

• Dementia Care

• Customer Service

• Office Management

• Microsoft Word

• Sales

• Phone Etiquette

• English

• Computer Skills

• Computer Operation

• Microsoft Powerpoint

• Typing

Languages

• English - Intermediate

Assessments

Customer focus & orientation — Highly Proficient

December 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer service — Proficient

December 2021

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Proficient

December 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Sales skills — Completed

December 2021

Influencing and negotiating with customers

Full results: Completed

Written communication — Completed

December 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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