Senior Technical Project Manager
email@example.com • 917-***-****
Accomplished and dynamic AV/IT managing professional with a proven track record of delivering positive results. Strategic planner who develops and implements forward thinking approaches to improve operating models and enhance overall business performance. Practiced leader adept at building high-performing and cohesive teams through hands on training and coaching. Technical expert with vast experience managing systems and network hardware/software, enterprise business applications, and desktop client services. Natural communicator skilled at distilling complex technical information into a format that diverse stakeholders can easily understand. Analytical thinker who evaluates data and technical environments to anticipate deficiencies to design and execute effective solutions.
Areas of Expertise
Communication & Collaboration
Lazard Freres, New York, NY
Vice President- Infrastructure Operations, January 2020 - April 2022
Orchestrated global deployments of AV/IT hardware. Spearheaded large, complex, multi-staged AV/IT projects, directing related logistics to finish jobs on time and within budget. Directed large-scale end user technology deployments across global offices, data centers, managed vendors, and cloud service providers. Managed the global professional services team, implementing effective approaches to deliver full life-cycle services for conference center technologies. Utilized Agile/Scrum methods to lead discovery-related conversations, workshops, and associated deliverables for stakeholders.
●Created a cost saving opportunity by switching from external audio-conferencing service (PGI) to an integrated MS calling plan (PSTN)
●Increased global video conference footprint from 70 Endpoints to 190 endpoints while successfully migrating from on-premises to cloud network infrastructure.
●Lead three successful SaaS product integration projects (ServiceNow,Vypota,FM Systems) to improve infrastructure operations
●Delivered IPTV services and hardware to upgrade from cable TV for 100 office and conference spaces through vendor partnerships (Kinly/Cabletime)
Ernst and Young - Lazard Freres, New York, NY
Managed Services/Team Lead, July 2015 - January 2020
Oversaw all projects and workflow for the technical team’s daily support operations (MS Project, Service Now). Directed video services and AV technologies for the company’s global conference center meeting spaces. Built strong rapports with project stakeholders to collaborate on project scope, ensure alignment on goals, and identify gaps in processes that could be resolved through AGILE methodology. Maintained service contracts of external vendors and ensured adherence to operational budgets.
●Created and implemented a new support model for best practice methods and procedures for global AV managed services that improved efficiency and cost savings.
●Increased global video conference footprint from 70 fully integrated endpoints to 190 endpoints
●Minimized post-implementation fixes by successfully coordinating interdependencies across projects and external solutions
●Produced analysis reports on resource utilization and planning which detailed recommendations for areas of cost reduction.
Mycroft Inc - Lazard Freres, New York, NY
Audio Visual Engineer, August 2012 - July 2015
Designed, supervised, and troubleshot all global audio and video conference calls, both single and multipoint, utilizing a managed network bridge (MCU8510/8710) and various video protocols (H.323,SIP, Web RTC, ISDN). Built and managed relationships with internal bank partners and external clients globally to drive collaboration on video conferences. Oversaw service contract vendors with respect to RFPs, SOWs, and POC creation and review.
●Prepared and delivered documentation and reporting on equipment usage and support hours to install troubleshooting procedures, as well as best practices and schedule upgrades or repair.
●Designed a long-term investment plan for technology spaces and forecasted needs in conjunction with the real estate team and IT leadership
●Created the first live stream service offered to clients utilizing repurposed inventory and web services.
C.B. Richard Ellis-American Express,
Audio Visual Specialist, September 2006 - August 2012
Managed all audiovisual equipment systems, testing, operating, and staging LCD projectors, computers, audio and video conference equipment, microphones, video cameras, and audio systems. Orchestrated all aspects of videoconferences, setting up the calls, training clients, troubleshooting any issues that arise, coordinating configurations and performing service follow ups.
●Oversaw department equipment inventory, developing and implementing new security measures to ensure the availability of all deliverable gear.
●Created comprehensive training guides for clients on how to properly use permanently installed audio visual equipment.
Bachelor of Arts, Business Management and Audio Recording Technology,
Five Towns College, Dix Hills, NY