Customer Service Assistant Manager

CA

Lenora Jennings

**** ********* ** ************, ** 28314

910-***-**** ************@*****.***

CAREER SUMMARY

Dedicated high-energy professional focused on promoting customer satisfaction through exceptional service

‘and maintaining accommodations. Twenty plus years of experience in Customer Service Relations.

‘Competent and work well under pressure. Meticulous worker; attentive to quality and detail. Se-motivated,

efficient, and flexible,

*Customer Service Excellent Communication Training & Development

“Customer Relations Events Coordination *Supervision & Management

Problem -Solving *Policies & Procedures Expert in food industry

EMPLOYMENT HISTORY

KFC General manager

01/22-present

Short Order Cook, Morale Welfare & Recreation, Fort Bragg, NC 01/2016 - 2021

© Take orders from customers and cook foods requiring short preparation times, according to customer

requirements; schedule activities and equipment use with managers, using information about daily menus

to-help coordinate cooking times.

Maintain sanitation, health, and safety standards in the work area,

Prepare specialty foods, such as pizzas, fish and chips, sandwiches, or tacos, following specific methods

that usually require short preparation time.

General Manager, Krispy Kreme Atlanta, Georgia/Fayetteville, NC 12/2008 - 06/2016

© Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality

and quantity; organized and directed worker training programs, resolved personnel problems, hired new

staff, and evaluated employee performance in dining and lodging facilities.

© Monitored compliance with health and fire regulations regarding food preparation and serving, and building

maintenance in lodging and dining facts.

© Monitored budgets and payroll records, and reviewed financial transactions to ensure that expenditures are

assistant Manager, Payless Shoe Store, Decatur, GA (06/2007- 12/2008

@ Plan commercial authorized and budgeted.

‘As displays to entice and appeal to customers.

@ Placed prices or descriptive signs on backdrops, fixtures, merchandise, or floor.

© Supervise or train staff members on daily tasks, such as visual merchandising.

General Manager, Kentucky Fried Chicken Yum Bran, Atlanta, GA (02/2000 - 04/2007

© Investigate and resolve complaints regarding food quality, service, or accommodations.

© Count money and make bank deposits; and schedule staff hours and assign duties.

© Arranged for equipment maintenance and repairs, and coordinated a variety of services, such as waste

removal and pest control

EDUCATION AND TRAINING

Certificate in ServSafe, Fayetteville Technical Community College, Fayetteville, NC 2021

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