Thobeka Princess Falicia Khanyile

** ********* ****** ***********, ***

ads3k2@r.postjobfree.com/ 079-***-****/071-***-****

Professional summary

Talented shift leader with excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at trouble shooting and supervising talented teams.

Effective Manager with strong background in directing, training motivating staff to achieve full potential. Perceptive with keen talent of identifying employee weakness and tactfully addressing Skills

• Staff management

• Sales and marketing

• Stocking

• Key holder experience

• Quick learner

• Upselling techniques

• Goal oriented

• Cash and handling and management

Work history

Company name : Ribco scottsville Mall

Position. : Back of house cook

Duration. : Feb 2015- June 2016

• Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety

• Followed restaurant stock management schedule to monitor product freshness and rotate out old product

• Checked each food item for freshness and provided feedback to kitchen supervisor for removal

• Change and sanitized all cutting boards, benches and surfaces between tasks to avoid cross contamination

• Verified proper portion sizes and consistently attend high food quality standards

Company name : Edgar’s Active

Position. : Cashier

Duration. : June 2016 – September 2017

Duties

• Educated customer on promotions to enhance sales

• Counted cash in register drawer at beginning and end of shift

• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance

• Checked prices for customers and processed items sold by scanning SKU

• Helped customers complete purchases locate items and join reward programs to promote loyalty, satisfaction and sales numbers

• Met and exceeded upselling goals by highlighting target merchandise with strategic promotional approaches

Company name. : Ribco scottsville

Position. : Kitchen Manager

Duration. : December 2017- March 2018

Duties

• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition

• Oversaw food preparation and monitored safety protocols

• Delivered in depth training to workers in food preparation and customer facing role to promote strong team performance

• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies

• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment legitimately

• Checked and tested foods to verify quality and temperature

• Wiped down counters using sanitizing spray to prevent cross contamination among food items

Company name. : Ribco scottsville

Position : Manager

Duration. : March 2018 - current

Duties

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food service

• Conducted health, safety and sanitation process evaluation to identify and remedy and violations, immediately.

• Purchase stock and return stock

• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies

• Oversaw front of house personnel to maintain adequate staffing and minimise overtime

• Reconciled cash and credit card transactions to maintain accurate records

• Resolved challenging customer complaints to full satisfaction promoting brand loyalty and maximizing repeat business

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Education

Matriculated at Emzamweni High

Subject

• English first additional language

• Isizulu home language

• Mathematics

• Physical science

• Life sciences

• Agricultural science

• Life orientation

References

Name. : Thembeka Hadebe

Position. : Manager

Contact. : 033-***-****

Name. : Edgar’s Active Msane Lesley

Position. : Manager

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