Project Manager

Gretchen Peters

Oakland, CA ********.******@*****.***

Project Manager

Resilient project manager, scrum master with experience in healthcare/non-profit, pharma, higher education, and banking/financial services analytics/optimization. Recognized for my work at Wachovia Bank (now part of Wells Fargo), IBM Business Analytics & Optimization, and UC Berkeley. Areas of expertise include:

8 years of experience crafting and presenting status to management/client leadership

8 years of PMO experience working alongside project executive and C-level executives

Office365/PowerPoint/Visio, SharePoint, Microsoft Project, Confluence/Jira, GSuite, ServiceNow, ServiceDesk Certification: Project Management Professional (PMP #1798810) PROFESSIONAL EXPERIENCE

IT PROJECT COORDINATOR APR 2021-present

Fred Finch Youth & Family Services

Successfully renewed 2005 California Teleconnect Fund 50% discount for agency internet/broadband

Conducted competitive bid process for volume laptop pricing, value, and warranty PROJECT MANAGER SEP-NOV 2019

Collabera/Wells Fargo

Drafted timeline through 2021. Analyzed Third-Party Compliance responses from Lines of Business and aggregated for executive dashboard rollup

PROJECT COORDINATOR JAN-SEP 2019

UC Berkeley

Drafted Phase 2 timeline. Updated Scorecards from multiple sources for reporting project status to the Executive Steering Committee (ESC)

Added subtasks to Jira development tickets for Design Review and Code Review

Managed meeting calendars for UC Berkeley director-level staff, set up meetings, tracked action items

New hire onboarding mentor for system access, training requirements, printers, meeting protocol, ebikes

COMPLIANCE PROGRAM ANALYST APR-AUG 2018

Software Management Consulting Inc/Google

Tracked top 8 user issues for escalation in Tacit using AI/ML, Buganizer, Listnr, Neutron

Interviewed engineers, added charts to create Launch Report for June Android feature release

Made calls to Google support desk using script to verify GDPR process compliance PROJECT MANAGER II NOV 2017-MAR 2018

Apex/Uber

Identified Vendor Relationship Owner for insurance, staffing, catering, property management vendors

Formatted exported Oracle data using formulas for processing in Sheets

Tracked issues/risks, escalated as needed

SR. IT PROJECT MANAGER MAY-SEP 2017

IT Solutions/Gilead

Led Empower 3 Annual Backup and Recovery test to successful completion ahead of due date

Managed timelines, facilitated project execution, tracked GMP validation document completion

Provided project plan updates and status reporting on delivery progress, weekly executive dashboards TECHNICAL PROJECT COORDINATOR NOV 2015-APR 2017

UC Berkeley

Reduced turnaround time for JIRA ticketing GoLive change updates from 7 days to 24 hours

Updated Confluence wiki pages, managed access to Confluence

Managed timelines for PeopleSoft Development team, reported weekly status for PS Development/Infrastructure/Security teams

SPOT Award for exceeding expectations delivering GoLive 7 (Jan 2017) TECHNICAL ARCHITECT SEP 2014–FEB 2015

iGATE/Union Bank

Project Description: Global Zeus (Global Zaimu End User System G-Zeus). Create automated interface for identified data elements required for reporting to Tokyo home office to comply with Japan Financial Services Agency (JFSA) regulatory agency reporting requirements.

Mapped Global Capital Markets risk management metrics data attributes from source to target. Performed profiling and identified cleansing requirements

Increased accuracy in Metadata Repository (MDR) by identifying anomalies and providing correct information for resolution of several Global Capital Markets data elements

Completed data element mapping on two Global Capital Markets source systems, interfaced with developers through handoff, raw and clean development stages SENIOR CONSULTANT JAN 2006–MAR 2014

IBM Global Business Services, Charlotte, NC

Project Manager/Business Analyst for top-tier banking/financial services and chemical products manufacturing client engagements

On large, complex engagement with over 150 resources including landed, onshore, offshore, and subcontractors managed IBM project financials, invoicing, tracking actual hours and expenses, forecasting, resource onboarding and offboarding including Global Resourcing practitioners

Managed on-time successful v2v server migrations over three waves (~20 servers) for global chemical manufacturer for application, database and web servers

Delivered complete data quality assessment documents for two data elements identified by Office of the Comptroller of the Currency (OCC) Article VIII for regulatory compliance within mortgage lending account systems for top-tier US bank

Mentored NYU-graduate hires, and mentored project managers in usage of IBM tools Awards/Recognition:

IBM Excellence Award, 4/15/2009, extraordinary team member contribution (BofA-IAF)

IBM Service Excellence Award, 12/14/2007, extraordinary team member contribution (Wachovia- RDS)

Wachovia (client) Shared Success Award, 8/16/2007, received client recognition

IBM Service Excellence Award, 2/28/2007, account management success PROFESSIONAL DEVELOPMENT

SALESFORCE ADMINISTRATOR CERTIFICATION PROGRAM JAN 2020–MAR 2021 JVS, San Francisco

Configured Salesforce App for Job Seeker, Completed 14 Trail badges PROFESSIONAL ASSOCIATION & EDUCATION

BS, MANAGEMENT INFORMATION SYSTEMS 2000-2003

New York University

CHAPTER MEMBER 2016-present

Project Management Institute, San Francisco Bay Area Chapter

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