Call Center Travel Agent

Curriculum Vitae of Segomotso Florence Khumalo

Section 168 Waver Nest ParkRand Estate Boksburg

078-****-***/081-***-**** Email:**************@*****.***

Personal Details

Names and surname: Segomotso Florence Khumalo

ID number: 900**********

Language proficiency: English, Setswana and IsiZulu

Driver’s License: C1 (Own Car)

Matric: 2008

Tertiary Education

Institution: Pc Training and Business College

Diploma pursued: Diploma in Business Administration in Accounting and Information System (2010-2012)

Majors: Business Management • Accounting • End User Computing and Entrepreneurship

Professional skills • MS Outlook, Word, PowerPoint, Excel and Admin Ad Hoc

Employment History

Company Motus Car Rental Head Office (Europcar and Tempest)

Position Call Center Reservation Administrator

Duration 09 May 2022 till Date

Job specifications : Assisting with bookings, amendments and cancellations for car rental reservation. Handling request from customers. Assisting the companies, travel agent via emails and call center with bookings. Assisting with a day to day Admin .Responding to the emails Transferring calls to the relevant department. Contacting the car rental fleet (Branches) for car availability and confirmation. Making sure the booking information is input accurately into the reservation system. Data Capturing, spreadsheet and excel. Scanning of documents. Assisting with quotations and Additional details.

Company : Nimble Group (Debtors Collection Company)

Position : Admin Clerk /Receptionist

Duration : 20 April 2018 to 05 May 2022

Job specifications : Answer Phones and Take Messages. Emails, Data Capturing and Scanning of Documents .Escalating Queries to the relevant Department Performing other duties as assigned by Managers .Assisting with Invoice .Doing Weekly Pay overs. Dealing with Spreadsheet & Excel, Processing Refund for the client Sending POP for allocation Greeting Client and visitors Doing Monthly Recon and Requesting for Payment File from the Client .Filling and taking Minutes Arranging meeting Telephonic Troubleshooting where Necessary. Logging Ticket for the Agent on the system Creating Letter of Demand and sending them out to the Debtor with High Balances. Making Arrangement with the Debtors .Doing follow up with the Queries for the Debtors. Collecting of Income Tax and Admin Penalties

Clients: SARS Special Project .AVIS, Europcar and Tempest (MOTUS car rental).Dollar Thrifty• Nedbank & Standard Bank

Company: MTN (Post Paid Inbound Call Center)

Position: Call Center Consultant

Duration: August 2014 to April 2018

Job specifications: Emails and Data Capturing • Loading of Data and Airtime Assisting with billing invoice. Update client Information .Escalating Queries to the relevant Department Filing of Contract and other Documents. Providing Reference Numbers to every Call Received

Company: Dollar Thrifty Car Rental and Motus

Position: Claim Administrator

Duration: April 2019 to November 2019

Job specifications: Opening of Legal Files. Investigate the Individual Claims .Attending to Third Party Claims .Recoveries from party claims and Rental Client .Sending the first & second notices to our rental clients. Drafting letters of demand .Negotiating the Acknowledgement of Debts. Negotiating claims Settlement .Resolving Disputes. Vehicle tracking reports .Customer Services and complains resolutions. Creating invoice and quoting the client doing creditor’s control.

Clients: Dollar Thrifty Car Rental

References

Name Lerato Makgoroga

Company Motus (Europcar and Tempest)

Position Supervisor

Tel 073-***-**** / 011-***-****

Name: Talisman & Lerato Molahloa

Company: Nimble Group

Position: Team Leader and Manager

Tel: 073-***-**** /087-***-****

References

Name: Fezile Qina and Sandile Hlwatshwayo

Company: MTN

Position: Team Leader

Tel: 083-***-**** / 072-***-****

References

Name: Evelyn Naidoo and Tracy Oliver

Company: Dollar Thrifty Car Rental

Position: Team Leaders

Tel: 072-***-**** /074-***-****

Motivation

I am a hard- working, self-motivated and determined individual and believe I have the required abilities to be a vital member to your organization. Throughout my employment history I have gained the ability to provide effective customer services and problem solving. I have a basic understanding of Microsoft Office suites and computer skills. I also excel at managing all office administration duties and always conduct myself in a professional and friendly manner. My positive attitude allows me to interact well with my colleagues and enables me to work well in teams as a well orientated and passionate person. I believe in working hard to achieve my goals and believe in going the extra mile for my company.

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