Strategic leader with proven record of successfully developing high-performing teams and enhancing performance with motivating leadership. Coordinates employee schedules and workflow to meet business objectives and drive top-quality service. Driven sales strategist and customer service specialist.
JAN 2020 – CURRENT
ASSISTANT MANAGER, ROOSTERS LLC
·Helped senior managers run smooth operations by independently handling day-to-day requirements.
·Improved customer relations-maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.
·Assisted with training and developing new team members in company policies, procedures, and standards.
·Promoted products with successful sales based on effective planning, merchandising, and employee preparation.
·Maintained operational performance by skillfully handling opening and closing tasks.
·Coordinated employee schedules to provide adequate coverage according to business demands.
·Optimized inventory for maximum sales with minimum debt burden.
·Delegated tasks to staff members and monitored completion to verify quality and completeness of work.
·Controlled labor costs by streamlining workflow based on expected demands.
·Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
·Eliminated resource waste through effective monitoring and improved controls.
·Maximized employee performance with effective training and close mentoring.
·Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates.
NOV 2018 – JAN 2020
SERVER, ROOSTERS LLC
·Adhered to all safety, sanitization, and food handling guidelines and regulations.
·Coordinated more than [Number] orders each day, consistently satisfying customers with exceptional service.
·Educated guests about menus and daily specials, skillfully driving sales of target items.
·Supported opening and closing duties, including reconciling cash tills and assisting in kitchen and bar areas.
·Trained new team members in company policies, guest service standards, and best practices.
MAR 2016– NOV 2018
CATERING MANAGER, KENTUCKY KINGDOM
·Satisfied customers and earned numerous referrals by coordinating timely customer deliveries.
·Increased revenue from existing accounts by regularly reaching out to inquire about needs and offer services.
·Finalized quotes and orders by proactively following up on catering leads.
·Delivered consistent quality with good planning and catering management abilities.
·Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity.
APR 2014 – FEB 2017
FAST FOOD CREW TRAINER, ARBYS
·Optimized training strategies and controlled costs with help of focus groups and surveys.
·Built life-long and job-specific skills in employees using special training classes.
PSYCHOLOGY, UNIVERSITY OF LOUISVILLE
3 Years Completed
HIGH SCHOOL DIPLOMA, BUTLER TRADITIONAL HIGH SCHOOL
FBLA President (Future Business Leaders of America)
Microsoft Office Specialist Certification