Service Representative Customer
Resume:
Minnie Angela Lamson
**** ******* ***** **, ********, AB, T6W 3L2, (p) 587-***-****
************@*****.***
Education:
1989: Park Hill High School, South Africa
Effective Communication Skills Workshop, South Africa
Skills and Attributes:
Proven interpersonal and Communication Skills
Relationship Building
Excellent Organizational and Time Management Skills
Customer Service
Committed Team Player
Positive Attitude
Basic Computer Skills
Proven Sales Skills
Employment:
2018-Present Ashfield Healthcare Canada –Pharmaceutical Service Representative
Calling on clinics and primary care physicians.
Promoting the clients branded Rx product.
Providing patient support and educational support.
Providing medication samples and literature.
2015 – 2016 Canadian Tire – Sales Associate – Edmonton, Canada
Provided friendly, informed service to customers.
Guided customers to location of products.
Suggested value-added and related products.
Stocked shelves and display areas.
Located products in warehouse.
Maintained inventory accuracy and identified and reported low stock.
Kept informed of promotions and in store deals.
2008 – 2015 Stay at home mom.
2007 - 2008 Superclean – Housekeeper -South Africa
Cleaned offices and living quarters.
Ensured all areas that were cleaned were inspected and according to standards.
Adhered to safety standards.
2003-2006 Network Field Marketing – Pharmacy Rep – Team Leader - South Africa
Trained and mentored new consultants/reps.
Managed sales targets.
Interacted with customers/buyers at all levels.
Negotiated and managed sales proposals and deals.
Acquired and established new accounts.
Established data base for cold call.
Maintained confidentiality.
2002-2003 United Pharmaceutical Distributors – Telemarketer -Durban, South Africa
1993-1996 United Pharmaceutical Distributors – Telemarketer -Johannesburg, South Africa
Provided excellent customer service.
Contacted current or potential customers to promote products or services.
Answered questions about products and services that were being offered.
Maintained customer accounts including accounts and order information.
Inbound and Cold calling.
Trained and mentored new consultants/ reps.
Achieved sales targets.
Interacted with customers/ buyers at all levels.
Negotiated and managed sales proposals and deals.
Acquired and established new accounts.
Accounts receivables
Responded to customer complaints
Selling
1997-2001 Kendon Medical and Surgical Supplies – Customer Service Representative- South Africa
Managed a large volume of inbound calls and conducted outbound calls.
Identified and assessed customers needs to deliver a high level of service.
Built sustainable relationships and trust with customers to maintain loyalty.
Processed customer orders and generated additional sales when the opportunity arose over the phone.
Handled and solved customer queries and complaints effectively and in a timely manner.
Updated customer profiles, including billing requirements.
Dealt with customers face to face.
1996 – 1997 Pharmed Pharmaceuticals – Telemarketer – South Africa
Developed and maintained strong relationships with customers.
Provided excellent customer service.
Contacted current or potential customers to promote products or services.
Answered questions about products and services that were being offered.
Maintained customer accounts including accounts and order information.
Inbound and Cold calling.
Trained and mentored new consultants/ reps.
Achieved sales targets.
Interacted with customers/ buyers at all levels.
Negotiated and managed sales proposals and deals.
Acquired and established new accounts.
References available upon request
Contact this candidate