Valerie

Jackson

Full/Time File Clerk - FCI Federal

Brooklyn, NY 11209

valeriejackson283_8ds@indeedemail.

com 347-***-****

Security Supervisor - Emergency Evacuation Assistant Class E-Class J Systems - Residential Aide shelter/ln mate Resident Supervisor with knowledge of intake processing - Front Desk Reception Customer Service Telephone Operator Multiplex Nortel System Youth Residential Counselor with Therapeutic Crisis Intervention Training - CPR - Standard / Child - Knowledge of HIPAA/Cyber Security Critical Infrastructure Coordination Strategies - Intoximeter Training Latent Prints Security Guard Dispatcher Scheduling and security Coverage Emergency Management FEMA FDNY Fire Guard License Cyber Awareness Challenge Intelligence Community Certification Several United States

Work

Experience

Full/Time File Clerk

FCi Federal/PAE December

2014 to October 2018

Filing /transferring files to appropriate field offices and departments honoring file requests answer phones checking computer systems National Tracking Systems Electronic Immigration Benefits Central Index System for immigration services human trafficking working in conjunction with the United States Citizenship Immigration Services

/Department of Homeland Security assisting the public with information faxing documents pertaining to applicants preparing files for physical maintenance affixing file documents and physical transfer audits telephone receptionist pulling files that are requested by Information Service Officers generating refile reports charging files out to appropriate department with applicant certificate error Prioritizing File Request and Transfer to Facility, Department maintaining Systems Operation Certifications and Servicing Office Equipment Printers Shredders Fax Machines/ Copiers Assisting with file production and movement

Security Front Desk Reception Officer Contract Temp April Bailey Holt House July 2012 to February 2013 2004-December -2005 Per Diem

Administrative Receptionist

• Resident/Staff

accountability

• Front Desk Reception, -Building Access

Control

• Write facility work

orders

• PBX Operator

Lineout

• Prepares Word and Excel Spreadsheet

reports

• CCTV

Monitor

• Distributes Residents and

Staff Mail

• Receive medication delivery via Pharmacy for Residents/ Monitoring Residence Behavior

• Inventory, Logging and

Tracking

• Assisting Resident Coordinator with Emergency Support documents

Public Safety

Officer Covenant

House June 2009 to

March 2010

• Maintained security and resident accountability to prevent disturbances, assaults.

• Assisted in evacuating the unit during fire

emergencies and drills.

• Reported security breaches, disturbances, violations of rules, and any unusual occurrences.

• Composed clear and concise written

documentation.

• Logged/tracked resident conduct, behavior and

movement.

• Searched residents and their living quarters for weapons or drugs.

• Observed Closed Circuit Television system and monitored the fire safety panel.

Loss Prevention Agent

Rite-Aid Pharmacy/Store

January 2008 to May 2009

• Responsible for the protection of assets through the investigation of all theft, internal and external within the organization.

• Performed weekly targeted and routine bag checks on associates.

• Maintained public order on the

premises.

• Prepared objective, impartial, clear, concise reports of incidents.

• Assisted in maintaining and managing all loss prevention and security systems.

• Established and maintained professional working relationships with local police departments and store management.

• Gather facts on issues in question through interviewing and statement taking of employees, witnesses and other relevant persons. Educatio

n

New York City College of

Technology February 2010 to

May 2010

John Jay College September

1994 to December 1994

Medgar Evers College Liberal

Arts February 1990 to May

1991

Skil

ls

Filing (8 years), Data

Entry

Additional

Information

• Human Trafficking Records maintenance and management United States Citizenship Immigration services document confidential information Audit/Storage shipping.

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