SUMMARY

Highly Experienced professional. Eight years consulting with 5 years of Big Five consulting assignments. Functioned in many capacities including Sr. Consultant, Systems Analyst, Project Manager, and Systems Administrator. Over 9 years of experience in Enterprise Networking and Data Communications, including years specializing in Client-Server and Virtual systems architecture. Strong strategic thinker whose strength is in advising management on the use of emerging/existing technologies and management practices that enable clients to more effectively manage and leverage their systems to achieve their business goals.

AREAS OF EXPERTISE

Systems and Network Management

IT Operations Management

Network Design / Troubleshooting

Virtual Systems Architecture

IT Business Process Re-Engineering

Internet and WAN Connectivity

Aligning IT and Business goals

Data Center Operations/Design

WORK HISTORY

TELETECH HOLDINGS, Inc.

Remote Technical Support

Remote customer service and technical support. Provided tax support and technical support for various clients. Daily worked involved using Vmware and various tools.

INDEPENDENT CONSULTANT

Creative Global Services Group: Client: Thumb Motorcycle Chrome

Technical Lead for Web Server/Site Management

I was responsible for updating the clients Web Server and website as well as continuing management of primary site. Also worked on registration and configuration for all of the major search engines and on SEO for website to improve visibility.

Reviewed web server configuration and analyzed the website, upgraded, and optimized the site.

Defined and implemented specific SEO tasks to be performed.

Updated and defined policies / procedures for continuing maintenance.

Creative Global Services Group: Client: Economy Packing

Project Manager for IT and Infrastructure projects

As a project manager I was responsible for software upgrade implementation project. I was responsible for the managing the implementation of a fiber connection to a remote office including the implementation of all of the routing and security appliances. I managed a project for end of life servers and implementation of replacement virtual images.

Primary project and client point of contact during the planning and implementation.

Responsible for project timeline and related deliverables.

Managed all phases of the implementation as well as the configuration.

Worked with client IT support groups and technical managers.

BAY-ARENAC BEHAVIORAL HEALTH

Information Management Specialist

I was responsible for leading information management governance, business analysis and process improvement of IT related processes, project management, evaluation, and implementation of new solutions, and vendor and services outsourcing management. I reported to the Senior Leadership Team as part of Strategic Services.

Prepared agendas and facilitated completion of meeting notes for IT governance body.

Detected and prioritized important oversight issues for governance committee and with identification and monitoring of information management related metrics.

Established policies and procedures governing the management of information resources working closely with Corporate Compliance and HR.

Lead/assisted strategic planning relative to IT requirements, including the preparation of strategic plan and systems-level architecture map for periodic review and monitoring of completion of identified objectives.

Performed analyses of key business processes for re-engineering. Assisted in the modeling of workflow processes, preparing use cases and functional requirements as required.

Provided ongoing justifications for new hardware, software, network and communication systems, web-based tools and systems, and other information management products and services including system interfaces, software development and systems integration.

Documented and implemented information architecture best practices for like-sized and similar organizations.

Educated staff and customers regarding the improved application and utilization of information technology to their clinical and business processes and worked to ensure State of Michigan Reporting requirements were met.

Primary liaison between customers and technical vendors, specifying business requirements for use in RFP’s and evaluating responses.

Identified, evaluated, develop, and implemented video teleconferencing solution, router, switches and endpoint equipment for remote psychiatric services.

Lead product testing efforts for the customer; ensure that issues are identified, track, reported on and resolved in a timely manner and assisted with the development of test plan components and test scripts.

Assisted with the establishment of technical vendor service agreements, identifying relevant performance metrics.

INDEPENDENT CONSULTANT

Creative Global Services Group: Client: Various

Technical Lead for Network and Systems Administration projects

I worked as technical staff on the designing, planning, and implementation of network enhancements and system upgrades. The position involved analysis and participation in the day to day management and maintenance of the hardware, software, and communications lines at various client locations. I did growth planning with regard to future hardware and software purchases, software installation, system upgrades. Primarily worked with Cisco products.

Designed, installed, and configured hardware consisting of Unix/Solaris workstations, AIX, Windows servers, XP desktops.

Installation, configuration, and day to day support of network applications and hardware for multiple client locations

Worked with clients on capacity planning, upgrades and maintenance projects.

Monitored (bandwidth, hardware, & software), and maintained the LAN and various WAN communication links.

Assisted clients in the physical design, planning, sub-contracting, purchasing of IT and telecomm equipment.

People Movers LLC: Client: Russell Financials

Technical Lead for Barra Systems Implementation Project

I worked as a Barra technical lead on an implementation project to deploy Barra and incorporate existing financial data into the application. The position involved defining and implementing the server and client portions of the Barra application and determining the best methods for data import. In addition there were unique technical aspects including virtual servers via VMWare and virtual application deployment via Softricity. I was involved in aspects of both as they related to the Barra deployment.

Installation, configuration, and day to day support of Barra application.

Worked with client on defining data sets and import methods.

Participated in weekly project team meetings.

Managed project timeline with respect to deployment and deliverables.

Worked with various internal IT support groups and technical managers.

Provided oversight and issue resolution for user acceptance, connectivity, and access testing.

Documented and communicated technical and functional aspects of software package.

Creative Global Services Group: Client: Las Vegas Teachers Credit Union

Technical Analyst for Network / Security restructure project

As a team member of a network restructure, I performed a high level assessment of the current security policies / procedures, systems, and hardware. The assessment focused on the firewalls, monitoring tools, and remote access systems. I reviewed the technology currently in place, identified any gaps, and made recommendations for improvement.

Defined my specific portion of deliverable documentation structure and method for gathering data.

Conducted meetings with IT management to understand existing policies /procedures.

Conducted evaluations and made recommendations as to specific hardware/ software.

Reviewed /modified server / desktop security policies.

Reviewed / modified firewall configuration and rule bases.

MSC Services: Client: Northern Trust Bank

IT Analyst for Financial Services Applications Certification Project

As a Technical Analyst for a Financial Services Application certification project for a large financial institution, I managed multiple certification projects for trading and financial operations applications. I was responsible for application review, testing, documentation and oversight on issues relating to the applications performance in the standard locked down desktop environment. I conducted meetings, met with business units to identify needed software and address potential issues, documented installation procedures, and conducted application testing.

Primary project and client point of contact during planning and testing phase.

Managed project timeline with respect to deployment deliverables.

Worked with various internal IT support groups and technical managers.

Establish strong relationships with the client's and Line of business leads.

Creative Global Services Group: Client: Bank One

Project Manager for Enterprise Systems Upgrade Project

As a project manager for an enterprise systems upgrade project for a large financial institution, I managed multiple deployments for five large complex sites each consisting of several thousand users. I was responsible for application review and oversight, conducting meetings and coordinating with the line of business units to identify needed software and address potential issues. I acted as the single point of contact for Site Managers and Field Operations during application distribution and UAT testing.

Managed the Application oversight, EQC, and UAT testing at large financial institution.

Primary project and client point of contact during deployment planning phase.

Managed project timeline with respect to deployment deliverables.

Worked with various other internal IT support groups and technical managers.

Represented firm at steering committee meetings with client senior management.

Establish strong relationships with the client's and Line of business leads.

Guided the business process redesign in conjunction with the client and other technical managers.

Defined data gathering tools and quality control procedures.

Provided oversight and issue resolution for user acceptance, connectivity, and access testing.

Sogeti, Inc.: Client: Northern Trust Bank

Project Manager for Implementation Project

As a project manager for a user migration / software implementation project for a large financial institution, I managed the investment trading and analytical / risk management systems used by the Portfolio Managers, Traders, and Operations users being acquired from another institution. I was responsible for gaining working knowledge of some 41 applications and identifying existing technical processes, system / data integration details, and user / data permissions. I tested and documented the applications and any issues pertaining to implementation on the standard corporate desktop image.

Managed the desktop software implementation at large financial institution.

Primary project and client point of contact during the planning and implementation.

Managed all phases of the desktop implementation as well as backend data acquisition and distribution.

Worked with various other internal IT support groups and technical managers.

Represented firm at steering committee meetings with client senior management.

Establish strong relationships with the client's and Business leads.

Guided the business process redesign in conjunction with the client and other technical managers.

Defined DR tests for several mission critical applications.

Defined parameters and issues surrounding HA of critical systems.

Coordinated DR walk-through tests with all affected business units (users, desktop, middleware, server, database, network, etc.) prior to launch of new applications.

Document and communicated technical and functional aspects of migration and software packages.

Conducted user acceptance, connectivity, and access testing.

Defined migration procedures and dealt with scheduling issues as part of migration timetable.

Communicated with the local site management and corporate management during site implementation.

Completely documented user access, data licensing, technical infrastructure, desktop installation instructions, and support issues for all products.

Identified areas of cost saving from review of data services and contracts resulting in an annual savings of 150K.

Creative Global Services Group: Client: Heidrick & Scruggles

Project Manager for Integration Project

As a project manager for Peoplesoft financials and Search system Integration project I also assisted in the definition of system requirements.

Assisted in system requirements analysis, definition of documentation and testing procedures.

Created Work Breakdown Structure, detail cost estimation, project plan using MS Project.

Interacted with client executive management to define project deliverables, milestones, identified project risks, change of scope, and reported project results.

Dealt with scheduling issues from other projects and initiatives as part of migration timetable.

Initiated communications with management.

Created and implemented standard procedures and guidelines to improve implementation, to minimize risk of failure, and to reinforce work ownership among the team members.

Implemented methodology to standardized implementation rollout, testing, and quality assurance enhancing client satisfaction.

PRICEWATERHOUSECOOPERS, LLP.

Client: Bank Vontobel, CH: Team Lead for Service Management Project

I was part of a team for a European financial client attempting to redefine the way ebanking is done. The large team was charged with giving a clear understanding of how IT services could be delivered to the Bank by outsourcing the entire IT environment including the infrastructure and daily operations. I was involved in the early design stages of the organizational model for running a Shared Services Center and the definition of processes for IT Service Management. I was part of a sub-team that defined the required technical environment for managing, controlling, and reporting the IT services delivered to the Bank by IT service providers. My team of 5 was tasked with the design and implementation of the monitoring and problem management systems. Additionally, as part of the rollout, migration of client workstations and servers from Windows NT to Windows 2000 was required.

Using MS Project, developed work break down structure and track work completion for design, construction, and implementation for enterprise support application.

Defined standard server/desktop configurations, migration procedures, and migration tools.

Managed integration issues such as application upgrades, patches, network configurations.

Dealt with scheduling issues from other projects and initiatives as part of migration timetable.

Met with upper management and other team leads to understand business requirements.

Communicated with the other sub-teams to coordinate with internal & external groups concerning the implementation of the management tool.

Defined hardware requirements. Installed development environment consisting of Sun Solaris, Windows 2K, Oracle 8i, Tivoli Service Desk (TSD), Tivoli Enterprise Console (TEC) and Crystal Reports.

Architected the Design, Construction, and Implementation of TSD.

Customized and defined datasets for TSD Incident/Problem, Asset/Configuration, and Change Management modules. Defined the ITSM processes for the TSD tool.

Defined processes and procedures for new solution to efficiently work within organization structure based on IT Service Management (ITSM) model.

Reported weekly reports to the ITSM group leader. I also delivered the Design and Implementation deliverables.

Responsible for interviewing, quarterly reviews, and career goal planning.

Client: Covad Systems: Team Lead

Led a team of five as the chief architect on a project to analyze, design, and implement a NOC for a startup DSL service provider. The project analyzed the DSL technical environment to determine the best toolset to monitor and manage this environment. It also made recommendations regarding the sizing, equipment, and staffing of starting a NOC based on the clients business requirements, customer base, and future growth projections.

Developed work break down structure for specific tasks to be added to overall project using MS Project.

Interacted with client executive management to define project deliverables, milestones, identified project risks, change of scope, and reported project results.

Met with upper management to understand business process, business requirements.

Met with vendors and did research to understand technical environment in providing DSL services. Coordinated and conducted tool evaluation sessions with vendors.

Developed a detailed systems management design taking into account the unique issues surrounding the Telco industry, central offices, and NEBS compliance.

As team lead, provided the team with direction and leadership and leveraged my past experience in creating the NOC design and choosing the necessary tools

Client: Allstate Insurance: Team Lead for Strategic Assessment

Led a team of five individuals on a strategic assessment of the operational readiness of the IT organization to support the rollout of the client’s first web application. The assessment focused on the processes / procedures, staff, and technology that are currently in place and will identify any gaps or weak points in the support system.

Developed proposal, engagement letters, and handled billing and internal contract completion.

Defined project requirements, deliverable documentation structure and method for gathering data.

Created Work Breakdown Structure, detail cost estimation, project plan using MS Project.

Coordinated and conducted meetings with IT management to understand existing policies /procedures.

Supervised the data gathering effort, promoted leadership, and provided guidance to the interviewing teams.

Analyzed IT organizational structure, processes / procedures, Operational/Service Level Agreements (OLA’s/SLA’s) between both internal and external entities.

Developed gap analysis deliverable identifying issues and recommending corrective actions. Presented to senior IT.

Responsible for interviewing, quarterly reviews, and career goal planning.

Client: Dana Corp.: Technical Lead for Integration Project

I participated on a Network Integration project for a multi-national tier 1 automotive parts manufacturer. The corporation acquired three companies containing some 400 additional sites and needed to integrate the different networks. As part of the Network Topology WAN Design Team I was responsible for the design and construction of an IP addressing scheme that would be flexible and scalable enough to accommodate the acquired companies as well as the entire enterprise in the future. I designed an addressing model based on the IANA defined 10.0/8 private network using VLSM and CIDR concepts to ensure optimization of address space and contiguous address blocks to allow for route summarization.

Interacted with client executive management to define project deliverables, milestones, identified project risks, change of scope, and reported project results.

Met with management to understand business requirements, network, and security issues.

Assisted in the re-engineering of the network, defining specifications for protocols, NAT, ACL’s, filters, and route summarization.

Engineered business processes regarding address block assignment and address management tool.

Created and implemented standard procedures and guidelines for management of enterprise addressing.

Coordinated and conducted tool evaluation sessions with vendors.

Developed a deliverable recommending tool and policies / procedure for addressing. Created White Paper on creating an IP addressing model.

Client: Komori, Inc.: Project Manager for Network Redesign Project

Led a team of five on a project to implement a LAN/WAN infrastructure for the US division of Japanese based multinational-manufacturing corporation. Additionally, the team was required to connect the American operations to a secured global frame relay network that will allow them to communicate and share information with all the other divisions. At the American division the team will be installing a LAN consisting of an NT Server and approximately 150 NT workstations. These stations migrated away from direct 5250 connections to an AS/400 running MAPICS.

Developed proposal, engagement letters, and handled billing and internal contract completion.

Interacted with client executive management to define project deliverables, milestones, identified project risks, change of scope, and reported project results.

Met with upper management to understand business process, business requirements.

Met with Japanese IT to review and understand technical requirements.

Created and implemented standard procedures and guidelines for management of the network.

Defined the hardware requirements for development and production environment. Defined the default PC and server images.

Designed, installed, and configured LAN environment consisting of Sun Solaris, AS/400, AIX, Windows NT, Windows 98, SQL Server, Intel LanDesk, and Arc Server.

Designed, installed, and configured WAN environment consisting of Guantlet Firewall, IBM internet dialup gateway, Cisco routers, TCP/IP, Frame relay, and Voice over IP.

Monitored network traffic and designed enterprise solution planning for future capacity.

Analyzed existing equipment Lease Agreements and identified issues and recommended changes.

Responsible for interviewing, quarterly reviews, and career goal planning.

Client: Sundstrand Corp.: Technical Consultant Software Distribution Project

I evaluated and tested several enterprise wide software license-metering packages at a large Aerospace Corporation. This project was a solo effort to assess the requirements, evaluate leading packages, test the potential applications, and develop a rollout strategy for the application.

Analyzed the enterprise applications for various licensing aspects and made recommendations for tool and hardware changes for enterprise licensing.

Met with vendors and did research to understand enterprise licensing options.

Coordinated and conducted tool evaluation sessions with vendors.

Analyzed the licensing policies and procedures.

Developed a deliverable recommending tool and policies / procedure changes.

Client: Secura Insurance: Technical Consultant Network Management Project

In a concurrent project, I led a team of 3 on a project to do a high level review of an enterprise network backup system for a large Insurance Agency.

Analyzed the backup system for various technical aspects and made recommendations for tool and hardware changes for enterprise backups.

Analyzed the backup policies and procedures and made recommendations to improve system reliability.

Developed a deliverable and made presentation to senior IT.

Client: Kemper Insurance.: Consultant for Change Management Project

I participated in the planning and definition of procedures for an enterprise wide change management policy for a large financial company.

Analyzed the network design, policies and procedures, and the organizational structure and how change was coordinated.

Design and participated in the implementation of the new policies and procedures.

Defined Change / Configuration Management structure and methods for the enterprise.

Defined CMB and participated in several meetings of the CMB to help fine-tune the procedures.

Developed a deliverable and made presentation to senior IS and to the CIO.

SYNTEL, INC. – Principal Consultant.

Client: Diamler Chrysler Corp.: Consultant for Financial Package Implementation

I participated on assignment for the Corporate Finance Department of the one of the Big Three Automakers. As a member of the Application Development Team, I assisted in the design, and implementation of the technical aspects of converting from a Mainframe based system to Dun & Brad Street’s Smart Stream financial software suite. I also provided infrastructure support for implementation of SAP ERP suite and Integration issues with other products such as Maximo which was used at various plant locations. My primary responsibilities included the specification of the strategy for implementation of the Software Distribution, Asset Management, and Event Management processes for the 1500+ users of the financial system.

Developed work break down structure for specific tasks to be added to overall project using MS Project.

Met with other team leads and user groups to define implementation rollout timeline.

Involved in the integration of the new financial management systems with existing systems.

Communicated with the other sub-teams and internal business units to coordinate the rollout of new PC’s and application.

Defined the hardware requirements for development and production environment. Defined the default PC and NT messaging server images.

Installed, configured, and maintained development environment consisting of D&B client, SAP client, Sun Solaris, Windows NT, SQL Server, Windows 98, TEC agents.

Defined TEC monitoring events and thresholds for D&B suite.

Monitored application network traffic impact with regard to bandwidth capacity planning. Aided in Data Center Design issues and Help Desk specifications Implemented Network Management Tools.

UNITED AMERICAN HEALTHCARE

Senior Network Administrator

MID – VALLEY INSURANCE

Network Administrator

EDUCATION & PROFESSIONAL DEVELOPMENT/TRAINING

Walden University, Minneapolis, Minnesota ~

Masters of Information Systems Management.

Central Michigan University, Mt. Pleasant, Michigan ~ Bachelor of Science

Major: Computer Science / Minors: Mathematics and Marketing

Training and Certifications:

Microsoft Certified Product Specialist (MCP)

Novell Certified Administrator (CNA)

Bay Networks (Nortel) Completion of Bridges, Hubs and Routers Class and Lab

Interconnecting Cisco Network Devices (ICND) / Advanced Cisco Router Configuration (ACRC)

Tivoli Business Partner Comprehensive / Tivoli Service Desk Comprehensive Technical Training

IP3 Security Training / CISSP Boot camp

Hardware Experience:

PC's, Mac’s, Server Configuration (Compaq, IBM, Dell, HP), VMware ESXi and Hypervisor servers, Citrix Xen environments, AS/400, RS/6000, Workstations (Sun, AIX), Mainframe experience (IBM 3090, VAX, Prime), Multiplexers (TDM, WDM), Analog Modems, DSL, Broadband, Frame Relay, Routers (Cisco Nortel), Switches, Hubs (Nortel, Cisco, HP, 3Com), Bridges, Repeaters, Sniffers, RMON Probes, and various Telecom equipment having to do with WAN communication (ex. T1 Channel Banks, DSU/CSU's)

Software Experience:

Pascal, Visual Basic, COBOL, C, FORTRAN, 8088 Assembly, 68000 Assembly-(Classroom only), SQL, NetWare & Microsoft OS’s, Linux, UNIX (solaris), Ms Office Suite, Email clients/server (Notes, Exchange), MS IIS, Novell NMS, Sun Net Manager, HP Openview, BMC Patrol, Tivoli Enterprise Console, Intel LAN Desk Manager, HP Desktop Administrator, Tivoli Service Desk, Issue Trak, Connect Wise, Remedy, NAI Sniffer and various network detection and management, IP Address Management Tools (Netscout, NetID, QIP)

REFERENCES AVAILABLE UPON REQUEST

WILLING TO TRAVEL AND/OR TO RELOCATE

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