Customer Service Data Entry

Alma L. Saldivar

**** **** ** *** *******, Texas 78263

Phone: 210-***-****

E-mail: ********.****@*****.***

Objectives:

Dedicated customer service with over 20+ years of experience handling customers confidential accounts. Proven managerial experience supervising 8+ employees and daily routine office duties. Strong multi-tasking, organizational, customer service and data entry skills. I’m aiming to leverage my qualifications for the front desk position. I love interacting with customers and my number one objective is to make customer feel that we care, and we are here to provide the best service possible.

Education:

McAllen High School (1986)

High School diploma

3 years Volleyball Varsity

4 years FCA

Experience:

Customer Service Supervisor (November 2012-- June 2020)

VTX1 Companies (511 Main St Jourdanton TX, 78026)

Evaluate customer satisfaction on a regular basis in terms of phone call handling, order acceptance skills, service skills, productivity and so on. Resolve issues that customers might encounter. Conducted a review of customer service issues to support continuous improvement initiatives. Interviewed and hired talented professionals who added value to the department by bringing expertise in customer service department. Oversaw the training and mentoring of new team members to increase productivity, accuracy, and customer service.

Sales Consultant Representative (August 2011--July 2012)

Farmers Insurance Schertz, TX) Office closed

Made cold calls and followed up with leads to secure new revenue. Established new customer accounts through perseverance, dedicated cold calling and exceptional service. Responded to telephone and in person requests on customer accounts.

Collection Specialist (November 2009—May 2011)

Chase Call Center (3700 Wiseman Blvd San Antonio, Tx 78251)

Followed up with customers to gather information and double-checked information. Researched topics and completed due diligence to resolve issues in a timely manner. Negotiated a full payment of the balance. Set up drafts and processed immediate payments after conducting thorough research and analysis of the account. Performed targeted collections on account that were past due for more than 90 days. Handled a high volume of inbound and outbound calls related to delinquent account reconciliation.

Sales Consultant Representative (August 2006—May 2008)

Farmers Insurance (San Antonio, Texas) office closed

Provided each customer with exceptional service by listening to their concerns and answering their question. Used my prospecting skills to generate and pursue leads as well as set up appointments to keep existing relationships going strong. Responded to telephone and in person requests for information on customers’ accounts.

Customer Service Rep and Team Leader (May 1999---July 2005)

VTX1 Companies (881 E Hidalgo Ave Raymondville, TX 78580)

Provided a superior customer experience to build a loyal customer base. Answer customers calls promptly to avoid long wait timers on hold. Promoted available products and services to customers during service, account management and order calls. Kept customers happy by implementing forward thinking strategies that focused on meeting their needs and resolving their concerns. Gathered customers feedback and made process changes to exceed customer satisfaction goals. Assisted installers with order processing on customers issues, provided the installers with daily schedules of the orders process for either installations or problems with service equipment at customers location. Provide management with daily reports on service issues, outages, or installations.

Skills

Customer Relations, Policy, and procedure modification, scheduling interviews and hiring staff, team leadership, training and developing plus mentoring employees once hire. Data Entry, Credit and Collections, Bilingual.

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