Assistant Customer Supervisor
Resume:
Brandon C. Hearn
Peoria, Arizona 85382
***********@*****.***
A hardworking, highly motivated individual seeking a position that will enable me to utilize my skills to impact the lives of others by managing, training and coaching. Results oriented leader with proven techniques to enhance performance as well as individual growth. Ability to work well with leaders, clients, parents, students and workers at all levels.
QUALIFICATION SUMMARY
Human Recourses Coach – Track, Football and Basketball Teacher Assistant Customer Service USATF Level 1 Certified Parent Relationship Management/Leadership NHFS Certificate Security
Work Flow Coordinator MSHAA Certified Scheduling
Management/Leadership Level One Fingerprint Card
EDUCATION
University of Arizona global campus
BA - Business leadership, June, 2021
WORK HISTORY AND ACHIEVEMENTS
Treadstone Protection Agency/Didn't do it Bail bonds. Phoenix, AZ 2020- present Sergeant of Security/HR Coordinator - Supervise a team of 50 security personnel
Assists in recruiting/ onboarding process for new hires
Maintain records related to hiring, termination, and leaves
Establish and review maintenance of employee records
Develop and manage scheduling of employees with minimal issues
Implement new policies and procedures
Successfully train new employees that help them to assimilate quickly
Update, create and issues company memos
Successfully handle employee relation issues by hearing and resolving complaints
Monitor and advise leaders on employment law to ensure compliance
Build and maintain client relationships by effectively communicating daily
Provide security
Specialize in skip tracing using GPS tracking the leads to Apprehension of fugitives
Create reports of surrendering to State prison
New Hope to Arizona 2021
Direct support provider/behavior coach/mentor
● Effectively communicates with case managers and therapist and CFT meetings
● Develop and coach personalize plans for children to be able to cope with life
● Specializes in successfully changing mental capacities of clients
● Successful present effective ways for clients to deal with triggers Pinnacle family services, Phoenix, AZ 2020-2021
Case aid/parent aid
● Coordinated visitation for parents and children
● Successfully organized transportation to and from visitation for kids and parents
● Specialized in creating accurate and detailed reports for supervisors and also case managers for the state
● Created parenting plans for parents to enable them to reunite with children and also better themselves in life
Pg. 2 Hearn, Brandon
Ladue School District, St. Louis, MO 2006 –2020
Assistant Coach Boys & Girls 2015-2020
● Specialized in relays and developing younger runners to gain confidence and do proper drills
● Assisted students with selecting college and admissions
● Established good working relationships with students, parents and department leaders
● 2018 took state in x4 and x1
Assistant Basketball Coach
● Effectively coached in the areas of speed, strength and shooting that increased individual performance
● Made presentations to students, parents and school leaders Supervisor Assistant
● Assisted teachers with classroom control and monitored in school suspensions. Teacher’s assistant - Elementary Gym
● Assisted teacher with classroom activities
Groundskeeper
● Maintained a secure, clean and safe environment
● Cared for established lawns by mulching, aerating, weeding, grubbing, removing thatch, or trimming or edging around flower beds, walk, or walls
● Provided training and coaching to new hires
● Mixed and spray or spread fertilizers, herbicides or insecticides onto grass, shrubs, or trees, using hand or automatic sprayers or spreaders
● Striped athletic fields
● Ensured safety of students by patrolling
Head Boys Coach 2009 - 2013
North County Christian School
● Made presentations to parents and school leaders
● Designed and implemented a new and first time track program
● Maintained support for students and solicited support of all departments
● Successfully coached the boys track resulting 4 consecutive state titles, 2 runner ups and one third place for MCSAA
● Provided training direction, encouragement, motivation, and nutritional advice to prepare athletes for games, competitive events, or tours
● Planned, organized and conducted practice sessions that support increased performance
● Planned and developed conditioning programs that enabled athletes to achieve maximum performance
● Evaluated athletes’ skills and review performance records, then developed Individualized workout programs that increased performance
● Adjusted coaching techniques, based on the strengths and weaknesses of athletes
● Established relationships with college track coaches that lead to enrollment of several track athletes
● Analyzed the strengths and weaknesses of opposing teams then developed winning game strategies
● Increased performance of girls track team by developing specialized workouts for individual athletes The Empowered Church 2010-2020
Building & Grounds Supervisor
● Managed a crew that provided lawn and landscaping services year around
● Secured vendors and assisted with construction and remodeling projects CERTIFICATIONS
Leadership Boot camp, Non Violence Crisis Intervention, Fundamentals of Coaching NFHS Registered Certified Coach and MO State High School Activities Association
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