Service Representative Customer
Resume:
SHAKIYYAH MCCARTER **** Niagara St APT *, Buffalo NY 14207
*********.************@*****.***
Summary
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.
Skills
1. Certified Daycare Provider Certified in Early Childhood Education Infant, toddler and preschool curricula
2. Reliable
3. Excellent communication skills
4. Approachable
5. Level Headed
6. Infant, toddler and preschool curricula
7. Head Start program knowledge
8. Training in food handling preparation
9. Exceptional organizational skills
10. Classroom management
11. Active listener
12. Creative arts talent
13. Customer Service Skills
Experience
Collector -Sterns and Simon LLS
May 2015- July 2016
Throughout my time working for this company I have accumulated much experience as 1. Making payment arrangements
2. Risk and asset management solutions
3. Automated dialer experience
4. Following policy and procedures
5. Using collections systems and databases
Childcare Provider- Youngs TLC Daycare 2
August 2016-November 2017
Throughout my time working for this daycare I have accumulated much experience such as: 1. Maintained daily records of activities, behaviors, meals and naps. 2. Carefully identified warning signs of emotional and developmental problems in children 3. Sparked creativity and imagination by helping children discover new things each day. 4. Read stories to the children and taught them painting, drawing and crafts. 5. Carefully monitored children's play activities. Childcare Provider/ Lead Teacher - Toot Toot Daycare Inc. January 2017-February 2019
Throughout my time working for this daycare I have accumulated much experience such as: 1. Created Curriculum for a variety of age groups. 2. Used Teacher Strategies to document as well as evaluate the children. 3. Made observations on the development each child showed during the year. 4. Help create lesson plans as well as carry them out. Call Service Representative - Medical Answering Services September 2019- Current
At this job my skills were used in many ways to assist other people such as: 1. Answering medical Questions over the phone and providing troubleshooting information 2. Reporting and analyzing customer information and needs 3. Setting up Medical appointments
4. Expressing great customer service
Education and Training
1. I completed high School at Hutchinson Central Technical High School graduating in the year 2015. 2. I have completed Many online as well as in person training classes over the last 2 years. 3. I have obtained My CDA Credential dating back from June 2015 with receiving my certificate in October 2017.
(All will be presented upon request)
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