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Customer Service Representative

Atlanta, GA
October 19, 2022

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Janell Hollinshed

Sandy Springs, GA *****


Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Patriot Relocation corp

April 2009 to Present

• Open and maintain customer accounts by recording account information

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Maintain financial accounts by processing customer adjustments

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Prepare product or service reports by collecting and analyzing customer information

• Contribute to team effort by accomplishing related results as needed

• Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers' needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/team sales targets and call handling quotas

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Go the extra mile to engage customers

• Resolve customer complaints via phone, email, mail or social media

• Use telephones to reach out to customers and verify account information

• Greet customers warmly and ascertain problem or reason for calling

• Cancel or upgrade accounts

• Assist with placement of orders, refunds, or exchanges

• Advise on company information

• Take payment information and other pertinent information such as addresses and phone numbers

• Place or cancel orders

• Answer questions about warranties

• Handle product recalls

• Attempt to persuade customer to reconsider cancellation

• Utilize computer technology to handle high call volumes

• Work with customer service manager to ensure proper customer service is being delivered

• Close out or open call records

• Compile reports on overall customer satisfaction

• Read from scripts

• Handle changes in policies or renewals

• Resolve customer complaints via phone, email, mail or social media Housekeeping Supervisor

Green Cleaners llc

August 2014 to October 2020

• Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.

• Scheduling staff shifts and organizing replacements as required.

• Investigating and addressing complaints regarding poor housekeeping service.

• Providing training to the housekeeping staff.

• Regularly taking inventory of cleaning supplies and ordering stock as needed.

• Issuing cleaning supplies and equipment to housekeeping staff as needed.

• Screening housekeeping applicants and recommending promotions, transfers, and dismissals.

• Performing various cleaning duties in instances of staff shortages.

• Dusting and polishing furniture and fixtures

• Cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks

• Maintaining a clean and sanitary kitchen area

• Making beds and changing linens

• Washing windows

• Vacuuming and cleaning carpets and rugs

• Sweeping/vacuuming, polishing, and mopping hard floors

• Sorting, washing, loading, and unloading laundry

• Ironing clothing items

• Using any cleaning equipment such as vacuums, mops, and other cleaning tools

• Keeping bathrooms stocked with clean linens, toiletries, and other supplies

• Cleaning mirrors and other glass surfaces

• Emptying trash receptacles and disposing of waste

• Steaming and cleaning draperies

• Washing blinds

• Tidying up rooms

• Monitoring cleaning supplies and ordering more as needed

• Reporting any necessary repairs or replacements


Bachelor's in Human services

Kaplan University-Davenport Campus


• Customer service (10+ years)

• Warehouse Experience

• Forklift

• Floor Care

• Custodial Experience

• Environmental Services

• Buffing

• Commercial Cleaning

• Hospital Experience

• Pest control

• Maintenance

Certifications and Licenses

Driver's License

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