Customer Service Representative
Resume:
Janell Hollinshed
Sandy Springs, GA *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Patriot Relocation corp
April 2009 to Present
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties
• Handle product recalls
• Attempt to persuade customer to reconsider cancellation
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Read from scripts
• Handle changes in policies or renewals
• Resolve customer complaints via phone, email, mail or social media Housekeeping Supervisor
Green Cleaners llc
August 2014 to October 2020
• Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
• Scheduling staff shifts and organizing replacements as required.
• Investigating and addressing complaints regarding poor housekeeping service.
• Providing training to the housekeeping staff.
• Regularly taking inventory of cleaning supplies and ordering stock as needed.
• Issuing cleaning supplies and equipment to housekeeping staff as needed.
• Screening housekeeping applicants and recommending promotions, transfers, and dismissals.
• Performing various cleaning duties in instances of staff shortages.
• Dusting and polishing furniture and fixtures
• Cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks
• Maintaining a clean and sanitary kitchen area
• Making beds and changing linens
• Washing windows
• Vacuuming and cleaning carpets and rugs
• Sweeping/vacuuming, polishing, and mopping hard floors
• Sorting, washing, loading, and unloading laundry
• Ironing clothing items
• Using any cleaning equipment such as vacuums, mops, and other cleaning tools
• Keeping bathrooms stocked with clean linens, toiletries, and other supplies
• Cleaning mirrors and other glass surfaces
• Emptying trash receptacles and disposing of waste
• Steaming and cleaning draperies
• Washing blinds
• Tidying up rooms
• Monitoring cleaning supplies and ordering more as needed
• Reporting any necessary repairs or replacements
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Education
Bachelor's in Human services
Kaplan University-Davenport Campus
Skills
• Customer service (10+ years)
• Warehouse Experience
• Forklift
• Floor Care
• Custodial Experience
• Environmental Services
• Buffing
• Commercial Cleaning
• Hospital Experience
• Pest control
• Maintenance
Certifications and Licenses
Driver's License
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