Entry Processor Customer Advisor
Resume:
Vikki Phaviseth
Education
Twin Cities Opportunities Institution Center Minneapolis, MN September 1992 - June 1994
• Certificates in Business
Patrick Henry High School Minneapolis, MN September 1987 - June 1991
• High School Diploma
Work Experience
GN Resound Bloomington, MN
Customer Advisor August 2016 - Present
• Custom product support to customers, including fit issues, trouble-shooting, repair issues, product information, and follow-up for multiple current and discontinued product lines
• Establish and maintain customer profiles to ensure account-specific standard requests are met
• Provide pro-active customer engagement on clinical and non-clinical issues via phone and email
• Provide regional support to sales team
• Monitor customer orders for specific customers as necessary to support sales efforts
• Document necessary customer comments in SharePoint, Navision and Salesforce.com to ensure customer expectations are understood
• Process orders such as Expedite/Rush, orders changes and cancellations Customer Care Representative June 2015 - August 2016
• Addresses customer inquires with placing orders, check order status and delivery dates, product warranty status, product options specifications and dispenser referrals
• Collaborate with sales personnel by proactively contacting customers to discuss sales and service while mitigating any issues or concerns of the customers
• Utilizes Sales force.com to document customer interactions file and distribute customer complaints to appropriate departments
• Provides internal customer service support for manufacturing facility by contacting customers for order clarification, communicating necessary changes made to customers orders and perform comprehensive follow-up with regard to commitments made regarding product delivery
• Fulfill stock product and accessory orders
Trufit Technical Support/Customer Advisor April 2010 - June 2015
• Consulting in design decisions for optimal acoustical performance and cosmetics
• Use Patient Optimizer to determine optimum power using stringent standard in achieving the highest quality product
• Evaluating the impressions to insure that only top quality products are produced without compromise
• Contribute recommendations to optimize cosmetics while retaining acoustical performance
• Engage in clarifying discussions with customers to ensure we completely understand the inefficiencies brought to our attention, while offering the best solution Order Entry Processor October 2005 - April 2010
• Review and examines incoming shipments to ensure proper distribution
• Processes order information for quality and accuracy
• Maintains history files and processes returns, Rush request expediting shipments
• Interprets written instructions from customers facilitating special needs applications
• Performs other related functions as assigned by immediate supervisor Contact
3812 Prairie Rose Way
Burnsville, MN 55337
************@*****.***
Professional Objective
Delivering top quality workmanship with high
moral values as it applies in all aspects of job
performance for the company. I am devoted to
building a strong and productive work environment
while enhancing my abilities and knowledge to
better support my employers.
Contact this candidate