Resume

Sign in

Entry Processor Customer Advisor

Location:
Minneapolis, MN
Posted:
October 19, 2022

Contact this candidate

Resume:

Vikki Phaviseth

Education

Twin Cities Opportunities Institution Center Minneapolis, MN September 1992 - June 1994

• Certificates in Business

Patrick Henry High School Minneapolis, MN September 1987 - June 1991

• High School Diploma

Work Experience

GN Resound Bloomington, MN

Customer Advisor August 2016 - Present

• Custom product support to customers, including fit issues, trouble-shooting, repair issues, product information, and follow-up for multiple current and discontinued product lines

• Establish and maintain customer profiles to ensure account-specific standard requests are met

• Provide pro-active customer engagement on clinical and non-clinical issues via phone and email

• Provide regional support to sales team

• Monitor customer orders for specific customers as necessary to support sales efforts

• Document necessary customer comments in SharePoint, Navision and Salesforce.com to ensure customer expectations are understood

• Process orders such as Expedite/Rush, orders changes and cancellations Customer Care Representative June 2015 - August 2016

• Addresses customer inquires with placing orders, check order status and delivery dates, product warranty status, product options specifications and dispenser referrals

• Collaborate with sales personnel by proactively contacting customers to discuss sales and service while mitigating any issues or concerns of the customers

• Utilizes Sales force.com to document customer interactions file and distribute customer complaints to appropriate departments

• Provides internal customer service support for manufacturing facility by contacting customers for order clarification, communicating necessary changes made to customers orders and perform comprehensive follow-up with regard to commitments made regarding product delivery

• Fulfill stock product and accessory orders

Trufit Technical Support/Customer Advisor April 2010 - June 2015

• Consulting in design decisions for optimal acoustical performance and cosmetics

• Use Patient Optimizer to determine optimum power using stringent standard in achieving the highest quality product

• Evaluating the impressions to insure that only top quality products are produced without compromise

• Contribute recommendations to optimize cosmetics while retaining acoustical performance

• Engage in clarifying discussions with customers to ensure we completely understand the inefficiencies brought to our attention, while offering the best solution Order Entry Processor October 2005 - April 2010

• Review and examines incoming shipments to ensure proper distribution

• Processes order information for quality and accuracy

• Maintains history files and processes returns, Rush request expediting shipments

• Interprets written instructions from customers facilitating special needs applications

• Performs other related functions as assigned by immediate supervisor Contact

3812 Prairie Rose Way

Burnsville, MN 55337

612-***-****

ads3fb@r.postjobfree.com

Professional Objective

Delivering top quality workmanship with high

moral values as it applies in all aspects of job

performance for the company. I am devoted to

building a strong and productive work environment

while enhancing my abilities and knowledge to

better support my employers.



Contact this candidate