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Entry Processor Customer Advisor

Minneapolis, MN
October 19, 2022

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Vikki Phaviseth


Twin Cities Opportunities Institution Center Minneapolis, MN September 1992 - June 1994

• Certificates in Business

Patrick Henry High School Minneapolis, MN September 1987 - June 1991

• High School Diploma

Work Experience

GN Resound Bloomington, MN

Customer Advisor August 2016 - Present

• Custom product support to customers, including fit issues, trouble-shooting, repair issues, product information, and follow-up for multiple current and discontinued product lines

• Establish and maintain customer profiles to ensure account-specific standard requests are met

• Provide pro-active customer engagement on clinical and non-clinical issues via phone and email

• Provide regional support to sales team

• Monitor customer orders for specific customers as necessary to support sales efforts

• Document necessary customer comments in SharePoint, Navision and to ensure customer expectations are understood

• Process orders such as Expedite/Rush, orders changes and cancellations Customer Care Representative June 2015 - August 2016

• Addresses customer inquires with placing orders, check order status and delivery dates, product warranty status, product options specifications and dispenser referrals

• Collaborate with sales personnel by proactively contacting customers to discuss sales and service while mitigating any issues or concerns of the customers

• Utilizes Sales to document customer interactions file and distribute customer complaints to appropriate departments

• Provides internal customer service support for manufacturing facility by contacting customers for order clarification, communicating necessary changes made to customers orders and perform comprehensive follow-up with regard to commitments made regarding product delivery

• Fulfill stock product and accessory orders

Trufit Technical Support/Customer Advisor April 2010 - June 2015

• Consulting in design decisions for optimal acoustical performance and cosmetics

• Use Patient Optimizer to determine optimum power using stringent standard in achieving the highest quality product

• Evaluating the impressions to insure that only top quality products are produced without compromise

• Contribute recommendations to optimize cosmetics while retaining acoustical performance

• Engage in clarifying discussions with customers to ensure we completely understand the inefficiencies brought to our attention, while offering the best solution Order Entry Processor October 2005 - April 2010

• Review and examines incoming shipments to ensure proper distribution

• Processes order information for quality and accuracy

• Maintains history files and processes returns, Rush request expediting shipments

• Interprets written instructions from customers facilitating special needs applications

• Performs other related functions as assigned by immediate supervisor Contact

3812 Prairie Rose Way

Burnsville, MN 55337


Professional Objective

Delivering top quality workmanship with high

moral values as it applies in all aspects of job

performance for the company. I am devoted to

building a strong and productive work environment

while enhancing my abilities and knowledge to

better support my employers.

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