Customer Service Development Manager
Resume:
DONNA LYNN NORMAN
SKILLS
• Key decision making
• Territory Management
• Operations
• Relationship building and rapport
• Order management
• Staff Management
• Revenue Generation
ACCOMPLISHMENTS
Voted in as one of "Top ten pet shops
in USA and Canada" in 1995, with
over 4500 entries, by Pet Supplies
Marketing
•
Served as liaison reporting consumer
and retailer feedback to manufacturer
enhancing knowledge and
communication
•
Supervised team of ten staff members
achieving over 50% growth from
previous store owner.
•
High-achieving Business Development Manager offering 30+ year track record of success improving sales and growing company customer base through effective program management, superior customer service, strategic planning and team leadership.
WORK HISTORY
September 2005 to June 2008
Business Development Manager Royal Pet Products, Long Island, NY November 2002 to August 2005
Business Development Manager Blue Ribbon Pet Products, Long Island, NY
December 1991 to February 2005
Owner/Operator E'town Pet Center, Elizabethtown, KY Negotiated and closed long-term agreements with new clients in assigned territory.
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Established relationships with key decision-makers within customer's organization to promote growth and retention.
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Identified and pursued valuable business opportunities to generate new horizontal revenue and improve bottom line profit.
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Worked with existing customers to increase purchases of products to generate vertical growth.
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Represented company and promoted products at conferences and trade association meetings.
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Identified distributor challenges related to corporate service offerings in order to formulate potential solutions.
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Applied consultative selling techniques to prospect senior management to close business.
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Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
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Consulted with customers to assess needs and propose optimal solutions.
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• Managed day-to-day business operations.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
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EDUCATION
05/1987
Bachelor Of Arts Communications, Advertising And PR University of Louisville, Louisville, KY
CONTACT
Prairieville, LA 70769
**********@*****.***
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