John Nava

Office assistant/Quality Assurance Analyst

South Padre Island, TX 78597

ads3eh@r.postjobfree.com

+1-956-***-****

Authorized to work in the US for any employer

Work Experience

Quality Assurance Analyst

TaskUs - Rio Grande Valley, TX

March 2019 to July 2022

Perform audits on email interactions between the representative and client. Follow a rubric system, provide coaching and feedback to representatives, participate in weekly calibration meetings and other related meetings to discuss the quality program. Developing and performing quality test processes, documentation review, review and refine user experiences, participate in bi-weekly meetings for a team review, work in a team environment.

Office assistant/Wind Technician

World Wind and Solar

June 2016 to January 2019

Customer service tasks, meet deadlines, documentation review, answer phone calls, make appointments, take account for inventory coming in and out, using office programs such as or similar to G.O.T., Paycom, GoFormz, and Salesforce. Lift and move equipment as needed, Follow specific verbal and written instructions to perform wind turbine generator and equipment assembly, repair, and maintenance.

Office assistant/medical assistant

Dr. Nisbet - Corpus Christi, TX

April 2012 to May 2016

Work in a fast paced environment such as taking inbound calls, scheduling appointments rooming and preparing patients, documenting patient medical history, prepared and package for outside lab testing. vaccines and therapeutic injections, keep accurate record of patient visit, talking with customers one on one, using Electronic Medical Record (EMR)Software, perform miscellaneous jobs

Office assistant/plasmapheresis technician

Nabi Plasma center - Corpus Christi, TX

December 2009 to February 2012

Schedule appointments, answer phone calls, manage and organize patient charts, duties as a receptionist, customer service in a fast paced environment, make appointments, collecting and processing plasma through phlebotomy and plasmapheresis, obtain duties that involved keeping the lab organized, sorting and logging for inventory control Education

Medical Office Specialist

Southern Careers Institute - Corpus Christi, TX

August 1989 to May 1993

High school diploma or GED

Skills

• Customer support (10+ years)

• Experience Administering Injections

• Phlebotomy

• Equipment Repair

• Quality Assurance (2 years)

• Medical Records (7 years)

• Medical Scheduling (7 years)

• Jira

• Software Testing

• Insurance Verification

• Medical Coding

• ICD-10

• Windows

• Customer service

• Typing

• English

• Sales

• Negotiation

• Documentation review (8 years)

• Epic

• Google Suite

• Calibration

• Hospitality

• System design

• Microsoft Dynamics GP

Certifications and Licenses

Certified Medical Assistant

August 2000 to Present

Assessments

Customer service — Proficient

October 2022

Identifying and resolving common customer issues

Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

October 2022

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Data entry: Attention to detail — Proficient

October 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Medical terminology — Familiar

October 2022

Understanding and using medical terminology

Full results: Familiar

Call center customer service — Familiar

October 2022

Demonstrating customer service skills in a call center setting Full results: Familiar

Spreadsheets with Microsoft Excel — Proficient

October 2022

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Customer service — Proficient

October 2022

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Passionate customer service representative with 10+ years of experience and 2 years experience as quality assurance analyst. a Dedicated, reliable, and organized. Experienced in working in a fast paced environment. Looking to help my employer and team succeed by making each day productive and profitable.Teamwork is key

SKILLS

strong customer service skills Proficiency: Advanced excellent oral and written communication skills Proficiency: Advanced

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