Office Assistant Customer Service
Resume:
John Nava
Office assistant/Quality Assurance Analyst
South Padre Island, TX 78597
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Quality Assurance Analyst
TaskUs - Rio Grande Valley, TX
March 2019 to July 2022
Perform audits on email interactions between the representative and client. Follow a rubric system, provide coaching and feedback to representatives, participate in weekly calibration meetings and other related meetings to discuss the quality program. Developing and performing quality test processes, documentation review, review and refine user experiences, participate in bi-weekly meetings for a team review, work in a team environment.
Office assistant/Wind Technician
World Wind and Solar
June 2016 to January 2019
Customer service tasks, meet deadlines, documentation review, answer phone calls, make appointments, take account for inventory coming in and out, using office programs such as or similar to G.O.T., Paycom, GoFormz, and Salesforce. Lift and move equipment as needed, Follow specific verbal and written instructions to perform wind turbine generator and equipment assembly, repair, and maintenance.
Office assistant/medical assistant
Dr. Nisbet - Corpus Christi, TX
April 2012 to May 2016
Work in a fast paced environment such as taking inbound calls, scheduling appointments rooming and preparing patients, documenting patient medical history, prepared and package for outside lab testing. vaccines and therapeutic injections, keep accurate record of patient visit, talking with customers one on one, using Electronic Medical Record (EMR)Software, perform miscellaneous jobs
Office assistant/plasmapheresis technician
Nabi Plasma center - Corpus Christi, TX
December 2009 to February 2012
Schedule appointments, answer phone calls, manage and organize patient charts, duties as a receptionist, customer service in a fast paced environment, make appointments, collecting and processing plasma through phlebotomy and plasmapheresis, obtain duties that involved keeping the lab organized, sorting and logging for inventory control Education
Medical Office Specialist
Southern Careers Institute - Corpus Christi, TX
August 1989 to May 1993
High school diploma or GED
Skills
• Customer support (10+ years)
• Experience Administering Injections
• Phlebotomy
• Equipment Repair
• Quality Assurance (2 years)
• Medical Records (7 years)
• Medical Scheduling (7 years)
• Jira
• Software Testing
• Insurance Verification
• Medical Coding
• ICD-10
• Windows
• Customer service
• Typing
• English
• Sales
• Negotiation
• Documentation review (8 years)
• Epic
• Google Suite
• Calibration
• Hospitality
• System design
• Microsoft Dynamics GP
Certifications and Licenses
Certified Medical Assistant
August 2000 to Present
Assessments
Customer service — Proficient
October 2022
Identifying and resolving common customer issues
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
October 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Data entry: Attention to detail — Proficient
October 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Medical terminology — Familiar
October 2022
Understanding and using medical terminology
Full results: Familiar
Call center customer service — Familiar
October 2022
Demonstrating customer service skills in a call center setting Full results: Familiar
Spreadsheets with Microsoft Excel — Proficient
October 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Customer service — Proficient
October 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Passionate customer service representative with 10+ years of experience and 2 years experience as quality assurance analyst. a Dedicated, reliable, and organized. Experienced in working in a fast paced environment. Looking to help my employer and team succeed by making each day productive and profitable.Teamwork is key
SKILLS
strong customer service skills Proficiency: Advanced excellent oral and written communication skills Proficiency: Advanced
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