Executive Assistant Security Officer

DHYANA R. PARKER

**** ****** **, *** ***

Bladensburg, MD 20710

240-***-**** (c)

Email: ******.******@*****.***

Security Clearance: Top Secret (Active)

Southeastern University Business Management, B. S. 1999 Washington, DC

Southeastern University Public Administration, Masters 2009 Washington, DC

Corporate Education Group Certified Associate in Project Management 2018 On-Line

Professional Experience: Tivoli Washington, DC

August 2022-Present

(Contractor Department of State)

Special Assistant to the Assistant Secretary for the Bureau of Conflict and Stabilization Operations

At the direction of the Assistant Secretary, ensures that proposals and orders are directed to the proper offices for implementation and prompt action.

Accompanies the Assistant Secretary to international and domestic meetings and conferences, developing material and information on issues which arise.

Works with the Special Assistant in the CSO Front Office to track assignments, programs, and schedules.

Ensures that all official communications to the CSO Front office are properly handled.

Answers and refers incoming telephone calls.

Maintains schedule for Front Office principals - arranging, referring to other officials, rescheduling appointments if necessary. Prepares and requests briefing memoranda for meetings; arranges for oral briefings and determines invitees to meetings.

Makes and acknowledges social arrangements and obligations for Front Office principals.

Makes travel arrangements, hotel reservations, submit passports applications, visas, and travel advances, as necessary. Prepares vouchers upon completion of the travel.

Transmits and interprets instructions from the CSO front office to members of the staff and other officials in the Department.

Takes and transcribes notes during meetings as required.

Carries out special assignments using a high degree of tact and diplomacy.

Prepares a large volume of correspondence, telegrams, memoranda, briefing papers, and reports.

Is the office liaison for HR matters, e.g., performance appraisals, leave restoration, and awards.

Acts as the proxy in the performance evaluation system.

Serves as Office Security Officer.

Acts as liaison for GSO work orders and IT maintenance and computer issues.

Manages conference room schedule requests.

Assists new staff members, processes new hire paperwork and coordinates equipment and security accesses.

Maintains and processes time and attendance records for staff members.

Mentors junior special and staff assistants assigned to the CSO Front Office and receives temporary assigned personnel.

Takes and transcribes meeting notes.

Travels with Assistant Secretary and senior principals as required.

December 2021-August 2022 Cherokee Nation Mission Solution Washington, DC

(Contractor Department of State)

Special Assistant to the Special Presidential Envoy for Climate

At the direction of the Special Presidential Envoy, ensures that proposals and orders are directed to the proper offices for implementation and prompt action.

Accompanies the Special Presidential Envoy to international and domestic meetings and conferences, developing material and information on issues which arise.

Works with the Chief of Staff and the Deputy Chief of Staff in the Office of the Special Presidential Envoy for Climate tracks assignments, programs, and schedules.

Ensures that all official communications to the SPEC office are properly handled.

Answers and refers incoming telephone calls.

Maintains schedule for Front Office principals - arranging, referring to other officials, rescheduling appointments if necessary. Prepares and requests briefing memoranda for meetings; arranges for oral briefings and determines invitees to meetings.

Makes and acknowledges social arrangements and obligations for Front Office principals.

Makes travel arrangements, hotel reservations, submit passports applications, visas, and travel advances, as necessary. Prepares vouchers upon completion of the travel.

Transmits and interprets instructions from the SPEC front office to members of the staff and other officials in the Department.

Takes and transcribes notes during meetings as required.

Carries out special assignments using a high degree of tact and diplomacy.

Prepares a large volume of correspondence, telegrams, memoranda, briefing papers, and reports.

Is liaison office for HR matters, e.g. performance appraisals, leave restoration, and awards;

Acts as proxy in the performance evaluation system.

Serves as Office Security Officer.

Acts as liaison for GSO work orders and IT maintenance and computer issues.

Manages conference room schedule requests.

Assists new staff members, processes new hire paperwork and coordinates equipment and security accesses.

Maintains and processes time and attendance records for staff members.

Serves as the office’s point person on Freedom of Information (FOIA) requests; Maintains the database which contains all FOIA request, FOIA appeals; Maintains paper and electronic files of all requests and appeals; Drafts communications to requestors, including acknowledgement of receipt, status updates and decision letters; Reviews records and works closely with Agency staff to locate materials which are responsive to FOIA requests; Determines which, if any disclosure exemptions, apply to records; Adheres to response times as required by FOIA regulations.

Mentors junior special and staff assistants assigned to the SPEC office and receives temporary assigned personnel.

Takes and translates meeting notes.

Travels with SPEC and senior principals as required.

January 2019-December 2021 Cherokee Nation Mission Solution Washington, DC

(Contractor Department of State)

Program Specialist for the Office of Pakistan Affairs

Special Assistant to the Office Director, one Deputy Director, and three teams.

Executive Assistant to the Executive Director for Pakistan Women’s Council

Receives, schedules, refers calls and visitors as appropriate. Handles many requests on behalf of office staff. Referring only those that I cannot answer to appropriate staff member or to correct office or official. Receives calls coming from the public, other agency personal.

Responds to administrative problems brought to the supervisor’s attention by members of the staff or management officials. Notifies the appropriate subordinate’s management officers of the need for information or recommendation; Prepares responses to inquiries for information.

Maintains the Director and Deputy Director’s calendar; establishing priorities and assuring all obligations are met; makes arrangements for meetings and conferences, informing participants.

Mail, Correspondence and Reports

Processes/reviews all incoming and outgoing letters, memoranda and related correspondence. Prepares reports, memoranda and other forms of written communication. Composes and edits letters, reports and general office memoranda for publication/distribution on behalf of the Director or senior level officer. Prepares public presentation outlines at the direction of immediate supervisor or appropriate staff; develops standard or one-of-a-kind letters in response to inquiries. Signs routine correspondence and certain procedural authorizations on behalf of the supervisor as directed. Screens all publications, periodicals and brings to the supervisor’s attention articles of particular interest that affect Office program.

In the supervisor’s absence, maintains a file of correspondence and events of which the supervisor should know about and upon their return, brings such matters to their attention.

Maintains appointments, calendars and schedules. Schedules appointments, coordinates meetings, and/or schedules organizational conference meetings on behalf of immediate supervisor. Exercises exclusive control over supervisor’s appointments, answering general questions about procedures

Responsible for processing Visa Support letters for State Department personnel travelling to Pakistan

Responsible for all travel in the Office of Pakistan Affairs, processing travel orders, vouchers and maintaining budget for the office travel.

Communicate daily with Staff Assistant on upcoming Taskers, sending out daily reminders on papers that are due.

First point of contact for Officials/Dignitaries Foreign and Domestic

On a daily basis generate all outgoing and incoming cables for the Office Director and Deputy Director pertaining to Pakistan.

Manage Time and Attendance for the Office of Pakistan Affairs

Responsible for the daily functions of the office, ordering supplies, maintaining and updating the staff on Security procedures

Responsible for processing and out-processing staff for the Office of Pakistan affairs, this also includes contractors and Interns. Making sure, badges are active and functioning for all respective offices, and making sure they have their computer access before starting in the office, by processing the necessary paperwork for Classified and Unclassified Systems.

Point of Contact for making sure all office equipment is working properly and all necessary Work Order requests to maintain office functions.

Responsible for keeping the staff of the Office of Pakistan abreast of any changes with-in the Department of State, by forwarding them information provided by Department Notices or Cables, that are extremely important for daily functioning.

Responsible for processing FOIA requests.

Currently working on creating a Share point page for the Office of Pakistan Affairs.

Area Custodial Officer in charge of the proper care and utilization of the property assigned to the Office of Pakistan Affairs.

Lead Unit Security Officer for the Office of Pakistan Affairs.

October 2018-January 2019 Department of State Washington, DC

Detailed Position (Federal Employment)

Staff Assistant/Travel Arranger for the Deputy Secretary of State

Receives, schedules, refers calls and visitors as appropriate. Handles many requests on behalf of office staff. Referring only those that I cannot answer to appropriate staff member or to correct office or official. Receives calls coming from the public; other agency personal.

Prepared complex travel arrangements for the Deputy Secretary and other staff members supporting the trip. At times dealing with the Office of the President and Vice President. Making necessary hotel arrangements, MilAir arrangements and handling all necessary logistics for travel.

Processed all necessary visa requests for the Deputy Secretary and support staff.

Processed and assembled all Briefing books for all of the Deputies trips.

Processed FOIA request

Ordered Office supplies for Counselors Office and help office to get fully setup

Process Taxi reimbursements, travel authorizations and vouchers.

July 2012 – October 2018 Federal Managements Systems/Tri-Cor Industries Washington, DC

(Contractor Department of State)

Program Specialist for the Office of Pakistan Affairs

Special Assistant to the Office Director, one Deputy Director, and three teams.

Receives, schedules, refers calls and visitors as appropriate. Handles many requests on behalf of office staff. Referring only those that I cannot answer to appropriate staff member or to correct office or official. Receives calls coming from the public; other agency personal.

Responds to administrative problems brought to the supervisor’s attention by members of the staff or management officials. Notifies the appropriate subordinate’s management officers of the need for information or recommendation; Prepares responses to inquiries for information.

Maintains the Director and Deputy Director’s calendar; establishing priorities and assuring all obligations are met; makes arrangements for meetings and conferences, informing participants.

Mail, Correspondence and Reports

Processes/reviews all incoming and outgoing letters, memoranda and related correspondence. Prepares reports, memoranda and other forms of written communication. Composes and edits letters, reports and general office memoranda for publication/distribution on behalf of the Director or senior level officer. Prepares public presentation outlines at the direction of immediate supervisor or appropriate staff; develops standard or one-of-a-kind letters in response to inquiries. Signs routine correspondence and certain procedural authorizations on behalf of the supervisor as directed. Screens all publications, periodicals and brings to the supervisor’s attention articles of particular interest that affect Office program.

In the supervisor’s absence, maintains a file of correspondence and events of which the supervisor should know about and upon their return, brings such matters to their attention.

Maintains appointments, calendars and schedules. Schedules appointments, coordinates meetings, and/or schedules organizational conference meetings on behalf of immediate supervisor. Exercises exclusive control over supervisor’s appointments, answering general questions about procedures

Responsible for processing Visa Support letters for State Department personnel travelling to Pakistan

Responsible for all travel in the Office of Pakistan Affairs, processing travel orders, vouchers and maintaining budget for the office travel.

Communicate daily with Staff Assistant on upcoming Taskers, sending out daily reminders on papers that are due.

First point of contact for Officials/Dignitaries Foreign and Domestic

On a daily basis generate all outgoing and incoming cables for the Office Director and Deputy Director pertaining to Pakistan.

Manage Time and Attendance for the Office of Pakistan Affairs

Responsible for the daily functions of the office, ordering supplies, maintaining and updating the staff on Security procedures

Responsible for processing and out processing staff for the Office of Pakistan affairs, this also includes, contractors and Interns. Making sure, badges are active and functioning for all respective offices, and making sure they have their computer access before starting in the office, by processing the necessary paperwork for Classified and Unclassified Systems.

Point of Contact for making sure all office equipment is working properly and all necessary Work Order requests to maintain office functions.

Responsible for keeping the staff of the Office of Pakistan abreast of any changes with-in the Department of State, by forwarding them information provided by Department Notices or Cables, that are extremely important for daily functioning.

Responsible for processing FOIA requests.

Currently working on creating a Share point page for the Office of Pakistan Affairs.

Area Custodial Officer in charge of the proper care and utilization of the property assigned to the Office of Pakistan Affairs.

February 2012- July 2012 Miami Business Services Alexandria, VA

(Contractor Department of Defense)

Program Administrator for the Office of the Deputy Chief Management Officer

Provide direct support to the Expeditionary Business Operations Section (EBO)

Coordinate all Travel, Logistics, and training for deployment to Afghanistan

Track Leave and Travel schedules for Key personnel with-in EBO

Provide daily calendar briefings, ensuring the correct prioritization for actions.

Track Task Order Period and Performance

Enter Travelers into the Synchronized Pre-deployment and Operational Tracker (SPOT) for deployment to Afghanistan

Enter travelers into the Aircraft and Personnel Automated Clearance System (APACS) to obtain Country Clearance for Deployment to Afghanistan

Process Visa and Passport Request for deployment to Afghanistan

July 2010-January 2012 AMEX International LLC Washington, DC

(Contractor U.S. Agency for International Development - USAID)

Administrative Officer/Senior Development Advisor for the Office of Afghanistan and Pakistan Affairs

Administrative Management Services Team Lead – Office of Afghanistan and Pakistan Affairs.

Serves as an expert on the development and implementation of major administrative policies and requirements for substantive, mission-oriented programs, focusing on complex and diverse issues that affect critical aspects of major programs in USAID/Washington, USAID/Afghanistan, and USAID/Pakistan

Coordinates the establishment of program goals, objectives, and long-range plans. Arranges for annual goal-setting sessions, coordinates the development of the final operating plan, and conducts continuing evaluations.

Evaluates and monitors administrative activities and makes substantive recommendations for program improvements regarding personnel actions, administrative management evaluations, purchasing, etc.

Act as an expert on special projects; advising top management on major office issues both internal to USAID and within the Interagency, to include: DoS, SRAP, DoD, USDA, USACE and NSC.

Ensures effective use of office staff and recommends needed changes to enhance central support services. Assists operating managers in implementing actions designed to improve administrative operations or resources.

Provide expert advice and technical assistance to managers and supervisors in a wide variety of administrative program areas, such as Human Resources personnel actions, security clearances, and procurement.

Identify and develop methods to resolve organizational administrative problems or cope with issues which directly affect the accomplishment of key agency program goals and objectives, such as recruitment challenges, limitations on personnel numbers, budgetary constraints, etc.

Recommends short- and long-range goals of OAPA, develops detailed plans for implementation, and oversee successful implementation of the goals in subordinate organizations.

Reviews past performance and known future requirements, determining future resource requirements of the organization, estimating short- and long-range personnel, budgetary, space, and equipment needs.

Recommends staffing patterns based on workloads and fiscal limitations. Predicts organization demands and recommends reallocation or augmentation of existing resources.

Leads and participates in complex management studies and reviews--particularly those with wide or significant effect upon USAID's organizational structure, policy, processes, operations, fiscal control, etc.

Identifies and collects necessary data including legislative and program data and interviews with senior management, program officials, employees and supervisors; assemble and assess information gathered; selecting qualitative and/or quantitative methodologies formulates findings, conclusions, and recommendations; presents results in written and/or oral form, which are well-organized, supportable and clearly expressed.

Processes Duty Officer Roster

Manages the request of Diplomatic Title for Pakistan and Afghanistan

Responsible for organizing the Continuity of Operations (COOP) for the Office of Afghanistan and Pakistan Affair and Occupant Emergency Procedures (OEP).

Serves as the Unit Security Officer in charge of education in areas of safety, security and health in the workplace for all OAPA employees.

Served as Acting Chief, Administrative Officer in the absence of the Chief.

Served as Acting Deputy, Administrative Officer in the absence of the Chief Administrative Officer.

Processes and coordinates Travel authorizations and request.

Responsible for implanting the reorganization of Afghanistan and Pakistan within the Agency under the correct bureau.

January 2010- July 2010 Smith & Associates Arlington, VA

(Contractor at the Department of Defense)

Executive Assistant to General and Deputy Commanding General and Chief of Staff (HQ IMCOM)

Executive Assistant to the Deputy Commanding General and Chief of Staff, Headquarters, Installation Management Command

Scheduled appointments and meetings and ensured agendas were drafted and participation of required members.

Screened Correspondence created and maintained office files and ensured integrity of information therein contained.

Processed TDY travel arrangements and prepared travel reimbursement vouchers in the Defense Travel System (DTS).

Communicated with in-house and external clients on behalf of management and served as principal point of contact between management and servicing clients.

Produced reports by transcribing, formatting, inputting, editing, retrieving, copying and transmitting text, data and graphics

Ensured the integrity and completing of new and existing taskers maintained by the DCG.

Prepared reports by collecting and analyzing information.

Managed the purchasing of office equipment (Computers, furniture, supplies, etc.).

January 2008-December 2009 Pro-telligent Arlington, VA

(Contractor at the Department of State)

Program Analyst/Database Manager (NEA/OIP)

Oversaw the HR Functions for Personnel deploying to Iraq and Afghanistan

Populated and maintain the Post Personnel Database for Iraq in computer terminals and ensured compliance with hiring rules and employment laws.

Crated and maintained statistical data reports based on requests and routine compilation of data.

Reviewed and updated all staffing patterns from other agencies and State Department on current personnel at post (Excel Spreadsheet)

Gathered information regarding “Boots on Ground”, Deployed Personnel Friday Arrival Report Spread Sheet to inform upper management of current personnel numbers and to forecast future personnel needs.

Served as Web Pass coordinator and issued accounts for users in Baghdad and Bangkok, and created position numbers for new hires detailed to Baghdad

Review and update personnel in E-check-In into the Web Pass for Post

Served as point of contact for other agencies who have personnel in Iraq; Updated personnel in Web Pass who arrive and depart from Post; Processed Country Clearances for travel to Iraq; Backed-up for Common Access Cards for Iraq, and; Entered personnel into the system for Common Access Cards (CAC) for Afghanistan and Iraq

Served as Back-up for Travel Manager (e2 Solutions and Carlson Wagonlit)

Generated monthly Country Clearance report for Iraq (Excel Spreadsheet)

Maintained office supplies and equipment liaison with IT and Generals Service Officers.

Managed Web Pass for Iraq (Personnel Database)

August 2006-January 2008 Pro-telligent Arlington, VA

(Contractor at the Department of State)

Executive Office Management Specialist to the Deputy Assistant Secretary and Senior Advisor (NEA)

Performed work as an Executive Assistant to the Senior Advisor for Iran Programs and Deputy Assistant Secretary

Liaised between Senior Advisor and Grantees for Iran Grants and served as main point of contact for mutually executed programs.

Coordinated administrative processes related to the operation of the office, such as personnel, travel, and budget

Processed incoming and outgoing materials such as correspondence, reports, memorandums, and other forms of written communication.

Scheduled appointments, coordinated meetings and conferences for Senior Advisor and other staff members

Maintained supply and equipment within the office.

Operated classified, unclassified computer systems for communicating and research.

Maintained Time and Attendance

Made Travel Arrangements for Senior Advisor and Staff, processed Travel Authorizations and Travel Vouchers

Processed paperwork for Visas, Passports and Country Clearances for necessary travel.

April 2005-August 2006 Pro-telligent Arlington, VA

(Contractor at the Department of State)

Program Assistant (Models for Overseas Management (NEA/OIP)

Performed administrative functions and conducted HR/personnel functions for State and other agency government employees assigned to US Embassy Baghdad.

Served as main point of contact for employees and visitors requiring badge office services and training for use of classified computer system.

Conducted initial interviews (brief clients on Model for Overseas Management Office (MOMS) 1-day schedule, explained in-processing, went over forms, informed clients of information they needed to provide to MOMS, etc.)

Conducted exit interview (retrieve checklist, comment sheets, ensure all info is updated in OIP database, etc.)

Data Entry (add client info to OIP database, review/update e-check-in, update e-check-in to WEB-Pass

Completed client forms if needed (Badge form, IRM form, CAC application

Maintained files on each client

Processed Travel Orders and Travel Vouchers for Iraq personnel TDY.

Manifested Clients for Military Airline Flight into Baghdad and processed Baghdad Friday Arrival Report (Boots on Ground)

September 2004-April 2005 Pro-telligent Arlington, VA

(Contractor at the Department of State)

Executive Assistant to Acting Assistant Secretary and Principal Deputy Assistant Secretary (Office of Democracy, Human Rights and Labor)

Served as Liaison between Acting Assistant Secretary, Principal Deputy Assistant Secretary (PDAS), bureau Staff Assistants and other offices within the Department and other Government and Private Agencies.

Served as Office Manager ensured that the practices and procedures used are consistent with those of the supervisor and interprets instructions to his/her staff. Reviewed and screened all incoming correspondence, materials, and screen all cable traffic forwarding it with necessary information and instructions to appropriate action offices.

Returned inadequate submissions for retyping or composition. Ensures that deadlines by the Acting Assistant Secretary are met.

Received all visitors and telephone calls to the Acting Assistant Secretary, screened calls for the Acting Assistant Secretary, handling personally, or routing to appropriate official for action and response.

Operated classified, unclassified computer systems for communicating and research.

Undertook research projects, compiling data and background information and marking preliminary analysis of data contained in the files of supervisor’s use, or obtaining necessary material from appropriate office.

Served as the back-up to the Staff Assistant for the Acting Assistant Secretary.

Arranged all official travel for Acting Assistant Secretary and staff, preparing necessary paperwork, such visas, flight itinerary, transportation, and hotel accommodations. Completed travel vouchers in a timely manner upon return from trip.

Made sure staff was aware of social commitments for the Assistant Secretary, and all necessary clearances were obtained.

Requested Country Clearance for all Official Travel.

January 2003-June 2004 Federal Management Systems Washington, DC

(Contractor at the Department of State)

Administrative Assistant/Office Manager: (Directorate of Defense Trade Controls)

Administrative Assistant to the Deputy Assistant Secretary (DAS) and the Managing Director for the Directorate of Defense Trade Controls.

Composed correspondence requiring some understanding of technical matters; note commitments made by the Executive during meetings and arranges for staff implementation.

Arranged for staff members to represent the office at conferences and meetings, established appointment priorities, rescheduled, or refuse appointments or invitations to conferences, meetings or speaking engagements.

Processed Congressional Notifications for DAS’s approval before going to Congress, and alerted License Officers of any conflict or changes that need to be made.

Summarized the content of incoming materials, specially gathered information, for meetings to assist DAS and Managing Director.

In the absence of the DAS or Managing Director, ensures that requests for action or information are relayed to the appropriate staff members; as needed, interprets request and help to implement action, making sure that information is furnished in a timely manner, decide whether the DAS should be notified of important or emergency matters.

Responsible for travel arrangements for DAS, Managing Director and other staff members, processing all vouchers upon return to the office within five business days.

Answered telephone calls, taking messages, referring calls to the appropriate staff members and greet and escort visitors to the office.

Maintained a standardized system of filing, responsible for maintaining centralized and decentralized office files, retiring when necessary.

Responsible for making sure that the office was properly stocked of the necessary supplies.

Worked with the Security Officer in making sure that all security issues where handled in a timely manner, updating the office combination list of all safes.

Responsible for managing the office budget for travel and awards.

December 2001-January 2003 Federal Management Systems Washington, DC

(Contractor at the Department of State)

Office Manager (Center for Administrative Innovation)

Greet and escort office visitors

Managed Director’s Daily Schedule – including calling various individuals to schedule appointments and organizing agendas for the meetings.

Office Travel Coordinator – Prepared travel order requests for office staff and workshop participants, made travel arrangements (hotel and airline reservations), and prepared travel voucher submissions including overseas and domestic travel.

Ensured adequate stock of office supplies and prepare supply orders for ADMIN officer.

Pick-up/Deliver mail to/from the A Front Office and the SA-1 mailroom at least once per day.

Duplicated A/CAI CD_ROM products for distribution domestic and overseas.

Prepared telegrams upon request.

Prepared all correspondence to the Bureau Front Office on behalf of A/CAI staff in proper format and with required copies/diskettes before going to the Staff Assistants.

Prepared service requests for A/EX.

Coordinated A/CAI conference room schedule.

Managed the A/CAI general mailbox. Task e-mails out to A/CAI staff that come into the general A/CAI –Mailbox. File responses.

Prepared marketing packets for staff to

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