Customer Service Processor

Jasmine D. Golden

*** ****** **. ******** ** ****6 Phone 949-***-**** E-Mail: *************@*****.***

OBJECTIVE: To procure a responsible and challenging position in a fast-paced environment, where my work experience will have valuable application. I offer analytical and organizational skills, the ability to manage multiple projects and maintain a high level of confidentiality. I am detail oriented with excellent verbal, written and interpersonal skills; a problem solver with the ability to work both independently and in team settings.

TECHNICAL SKILLS: Social Media Platforms (Facebook, Instagram, canva, Twitter, Tiktok), Typing 65 wpm, 12K Keystroke 10-key, general office duties, HIPPA, Medical records.

FAMILIAR SOFTWARE: Activity, Calyx Point, Reflection, Mincron, Encompass, Microsoft Office, Adobe.

EMPLOYMENT

06/2021 - Present Finance of America Co. Supervisor Charlotte, NC

02/2019 – 06/2021 Harris Teeter Supervisor Davidson, NC

05/2015 - 02/2019 Home Maker

02/2006 - 05/2015 Bank of America Supervisor Irvine, NC

04/2004 - 10/2008 First Nations Funding Processor Pomona, CA

07/1999 - 04/2004 Countrywide Processor Santa Ana, CA

EXPERIENCE:

Manager/Supervisor Responsibilities: Goal tracking, communicating organizational needs, delegating duties, hiring, training, oversee performance, provide guidance, identify development needs. Customer Service; Scheduling, Team Morale: motivation and coaching, Inventory, and cashier functions: till maintenance, money drops, deposits. Ordering all necessary documents for each file (i.e., appraisals, surveys, title work, payoffs, etc.); preparing the loan file for the underwriter to issue a clear to close / organize and maintain data integrity within the mortgage 1003 and imaging system / Communicate with all operations staff, LOA's and LO's with any additional information needed in order to move the file to closing / Review and audit initial loan submission from Loan officers, by sorting the loan documents and filing them in the appropriate spots within the imaging system / Order and prepare any required documents necessary for the loan to close in compliance / Work with third party vendors to obtain necessary documents for the loan file / Update and maintain an update GFE, re-disclosing when a change circumstance arises; (i.e. additional inspections, credit supplements, pricing changes, loan changes etc.).- Prepare the changed Circumstance form to be submitted to centralized disclosures to issue the GFE / Manage a working pipeline, meeting the target close dates indicated by sales staff.

EDUCATION: Bachelor’s degree in Business Administration – University of Phoenix - 2006

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