Customer Service Training Coordinator

Jeffrey Montford

Community Engagement Coordinator - Integral Property Management

Atlanta, GA 30308

***************@*****.*** - 404-***-****

To obtain a responsible and challenging position within a professional organization where I can utilize and further develop my proven organizational management and administrative skills that can be used in the growth and development of the company.

WORK EXPERIENCE

Community Engagement Coordinator

Integral Property Management - Atlanta, GA - 2010 - Present Responsibilities Include: Welcome New Residents and explain the resident services program, its offerings and the role of the RSC. Identify, assess, select, develop and maintain referral partnerships with local service resource agencies. Provide supportive linkages between residents and referral agency staff when residents or agencies request assistance. Work with the property management team when a resident is identified needing resource services. Establish resident services program targets, track and measure program target, report outcome to internal and external stakeholders. Coordinate and facilitate tenant meetings, community- organizing, special community events, community transportation, catering and vending, parking registration, event hall management, community café' activities and services as well as all community social activities, procurement and contract management, building and grounds maintenance, space management, health and safety. Develop supportive professional relationships with residents that help them enhance the quality of their lives, empower them and encourage them in taking the steps to achieve self-sufficiency. When requested, work with property management in mediating conflicts between tenants. Work with property manger to develop budget for community activities and programs also ensuring all expense plans are achieved. Assist the participant

JEM Services - Smyrna, GA - 2009 - 2010

in acquiring, retaining, or improving self help, socialization, and adaptive skills. Development of activities and environment designs required for active community participation and independent functioning as indicated in the Individual Service Plan (ISP). Provide individually planned services to meet the participant's needs and preferences. Provide non-medical emergency transportation to and from activities Assistance to locate or develop employment opportunities' in clients community, Develop skills needed to sustain paid work, Provide services and supports assisting in achieving self employment through business ownership. Provide ongoing supervision and training services conducted in a variety of settings, particularly at sites without persons with disabilities.

Career Specialist

Briggs & Associates - Roswell, GA - 2007 - 2009

Responsibilities Include: Locate and match the skills, interests, abilities and support needs of our consumers with the needs of employers, market the assets of our consumers to potential employers and communicate the benefits of hiring them, prepare and assist them in being hired, and monitor and provide support for a brief period during their employment. Have consumers employed within six weeks of the completion date of the Career and Community Support Analysis (CCSA). Market our consumers' employment assets to potential employers within the local community. Provide one solid job lead per week for each consumer involved in the job searching process. Review all written assessment and planning information, to ensure a thorough understanding of the consumers' strengths, support needs, effective support strategies and learning styles. Prepare the consumer for the hiring process, and assist them in obtaining employment through interviewing with potential employers. Make sure consumer transportation needs have been arranged. Provide first day on the job support if necessary. Do weekly on-site follow up visits and identify any additional support services that might be needed until case closure is reached. Provide direct skills training to the consumer when possible, as a backup strategy to the natural training processes. Complete all data input of each assigned consumer in company database, update

Program Coordinator

Non Profits for Non Profits - Atlanta, GA - 2004 - 2007 Responsibilities Include: Develop and conduct training and provide technical assistance needs assessments for Public Housing Authorities (PHA's) including Resident Associations (RAs) and Resident Management Corporations (RMCs). Specific areas of focus, the Development of Resident Associations, development of a working partnership between the RAs and PHAs through mediations, conflict management and resolution. Also monitor Resident Organization compliance with HUD regulations, particularly as it relates to requirements defined in the Code of Federal Regulations, not limited to PHAs policy and procedures including current Admissions and Occupancy Policy (ACOP) rules and standards. Develops and maintains appropriate reports to ensure PHAs assistance to Resident Organizations. Develop and Implement appropriate training modules, particularly as it relates in the development of resident participation activities. Monitor Community Grant Funded Programs, GED training and prep programs, job training referrals and placement, community service and Community Relationships. Organize on-site Program Marketing Activities, community meetings, health fairs, job fairs, college fairs and special events. Manage training staff, organize, planed, develop, and directed the implementation and administration of human resources functions and monitored policies and procedures relating to all phases of human resources activities, directed activities relating to personnel rules and regulations, staffing, employee education and training, training equipment inventory and assigned event budgets.

Resident Training Coordinator

Atlanta Housing Authority - Atlanta, GA - 2001 - 2004 Responsibilities Include: Coordinate and Monitor thirty-two Public Housing Communities Grant Programs, Special Events and Education Programs, Develop Marketing and Promotions to encourage resident participation, Market and Promote AHA's Annual Volunteers Training and Networking Event, Site Selection, Budget Management, Audio and Video set-up, staff scheduling and volunteer recruitment. Develop and conduct training and technical assistance needs assessments of Resident Organizations in all AHA communities including Resident Associations (RAs) and Resident Management Corporations (RMCs). Specific areas of focus included the utilization of the Resident Opportunities Self-Sufficiency (ROSS) grants, election coordination and conflict management and resolution. Also review and monitor Resident Organization compliance with HUD regulations, particularly as it relates to requirements defined in the Code of Federal Regulations. Develops and maintains appropriate reports to ensure AHA assistance to Resident Organizations. Completed public housing inspections to include the review of RA's community space and meeting facilities maintenance and occupancy compliance, monitor and review all RA's federally funded programs. Store Manger

Discovery Zone CEC Entertainment - Kennesaw, GA - 1998 - 2001 Responsibilities Include: Responsible for hiring, and training restaurant staff, implements procedures to reduce absenteeism and turnover, employee recruitment, interviews, and hiring selected employees to fill vacant positions, investigate accidents and prepare reports for insurance carrier, budget management, inventory control, customer service, payroll reporting, store promotional, overall store sales, overall store supervision and building maintenance inspections.

Campus Coordinator

Inner Harbor Excel Program - Rockmart, GA - 1994 - 1998 Responsibilities Include: Development and training of campus counselors, approved and directed new employee orientation to foster positive attitude toward program goals, provided assistance to the director in investigating problems incidental to sound and uniform personnel administration, such as working conditions, disciplinary actions, and employee and applicant appeals and grievances, provided guidance and recommendations for problem resolutions. that include high and low rope course training, canoeing safety and overall camp safety reviewing of campus policy and procedures, monitor daily school activities and programs, purchasing campus supplies, daily campus inspection, special event coordination and Campus Spokesperson. EDUCATION

Child Development

North Carolina A&T State University - Greensboro, NC 1982 - 1986

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