Customer Service Specialist
Resume:
Kara L. Thomas
***********@*****.***
PROFESSIONAL SUMMARY
An energetic and outgoing sales representative with excellent interpersonal skills. I can acquire thorough knowledge of the company’s products and enthusiastically pass that knowledge to customers. I can provide assistance to customers and resolve any concerns and increase organic sales. I can handle a variety of duties that pertain to creating an attractive environment for customers as well as building relationships and developing strategies to promote revenue growth.
EDUCATION
Bachelor of Science in Early Childhood Education (Pre-K-3)
University of Alabama at Birmingham, Birmingham, Alabama December 2020
Math Leadership Team, President
PROFESSIONAL EXPERIENCE
Leeds Primary School, Leeds, Alabama January 2021-Present
Teacher
Plan and schedule lessons promoting learning and student engagement for students.
Creates lesson plans in accordance with state and school-wide curriculum standards.
Plan and implement developmentally appropriate activities for a class of 20-21 students.
Coordinates and ensures effective communication with children and their parents.
Establish positive relationships with students, parents, fellow teachers, and school administrators.
Implements diverse learning skills for students with special needs and multiple diagnosis.
Cherokee Bend Elementary, Mountain Brook, Alabama August 2020-December 2020
Student Teacher Internship
Completing 75+ days of teaching experience in Kindergarten classroom.
Co-Teaching model-Collaborate with other staff members to plan and schedule lessons promoting learning and student engagement for Kindergarten.
Creates lesson plans in accordance with state and school-wide curriculum standards.
Plan and implement developmentally appropriate activities for a class of 17, for children ages 5 and 6.
Best Buy, Trussville, AL August 2021-Present
Sales Advisor
Approach customers and offer them advice on products to persuade them to purchase.
Provide information and other services such as protection plans and returns of merchandise.
Locate products on behalf of customers.
Acquire thorough knowledge of the company’s product and follow all policies and procedures.
Go the “extra mile” to meet targets.
Take and record orders through a computer system in person or over the phone/email.
Mobile Sales Consultant November 2017- Present
Train employees on proper sales, register awareness, and exceptional customer service.
Handles all aspects of the sale including: activation, customer contracts and warranties, customer payments, cash and credit card/check transactions.
Assists customers regarding Mobile services provided by the three largest communication providers with the personalized knowledge of clients and explanation of benefits of each provider.
Develop, maintain, and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans, and service features.
Works with store management in opening, closing, and operating the retail facility.
Customer Service Specialist October 2016- November 2017
Accepted and processed returns or exchanges.
Operated cash register for cash, check, and credit card transactions.
Resolved customer service issues and complaints in a professional manner.
Welcomed customers into the store and help locate items within store or online.
Regal Cinemas, Trussville, AL April 2015 – November 2016
Box Office - Responsible for ensuring all customer transactions were handled effectively and within company guidelines.
Organized, stocked, and maintained the box office window area.
Concessionist- Sold, prepared, and dispensed food items and maintained clean work area.
Assisted with opening and closing procedures.
Usher- Greeted patrons attending entertainment events.
Sold and collected admission tickets and passes from patrons.
VOLUNTEER EXPERIENCE
Birmingham Civil Rights Institute March 2014 – Present
Legacy Youth Leadership Program – Alumni.
Gives tours to the public – Docents.
Assists and Train New Legacy Students.
Assists in project planning and implementation.
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