Data Entry Customer Service

SUMMARY

Over *+ years accumulative A+ remote customer service support, data entry, and IT Support in marketing, medical, software, and education. Skills including relationship building and leadership skills. Proficient in remote customer service, using Knowledgebase systems and peer to peer chat, Microsoft Office Suite. Determined and drive for success, a good team player who is easy to work with. Known for excellent attention to detail, honesty, reliability and going above and beyond to get thing done. Recognized for skill in asking the right question to get to and resolve client’s needs and problems. Not too into headsets but will wear one if need be. Able to work in any job relating a computer or software and will not let you down. I also have about three of experience using and building Prebuilt Batch files, and scripts for execution, use of data and analyzing tools, as well as troubleshooting capabilities in SQL, Experience in Both Java and python using PyCharm, And use of ATOM which a page editor. Also doing AWS, and app integration working with ccaass, and ucaass, troubleshooting and management for cloud integrated systems working in call centers.

SKILLS

Computer Skills

Microsoft Office Suite

Windows OS

Networking

Cloud Integration

Scripting & Programming

Some Computer Programming

Desktop Support

Costumer Service

Customer Service Sales

Remote Payroll Support

Data Entry

Troubleshooting

Knowledgebase Systems

Peer-to-Peer Chat

Call Dashboard

EDUCATION

Sothern New Hampshire University

Computer Technology (Degree Pending) 7/2019 – Present

NMSU Grants Branch

General Education Diploma 11/2007

JOB HISTORY

CUSTOMER SERVICE/TECHNICAL SUPPORT (REMOTE) University of Phoenix, Phoenix, AZ 12-2021 – 01-2022

Used knowledge based, ticketing system and call dashboard to document client calls.

Answering over 30 inbound calls from student, faculty, and costumers.

Provided information and resolved problems and concerns using the resources.

Documented each phone according to required protocols.

CUSTOMER SERVICE TECHICAL SUPPORT (REMOTE) CannaSOS, Bluewater, NM 12/2018 – 11/2020

Used knowledge-based system to provide customer information

Used call dashboard to manage calls and ticketing system to document and record phone call.

Functioned as Payroll Clerk preparing flow charts, and spread sheets to show pay flow of employee account and over all company accounts

Tracked, updated, and provided reports on individual employee accounts information.

Managed marketing information and customers with new policies reports on cannabis products.

Provided software troubleshooting and desktop support for Windows OS.

Basic troubleshooting and desktop support including password, log-in and software issues.

Provided network troubleshooting with network configuration, log in capabilities and IP address issues.

Provided Cloud integrated systems support: app and cloud integration and policy troubleshooting. Using batch files and prebuilt scripts to execute SQL and use of analyzing tools, also trouble shooting for SQL.

CUSTOMER SERVICE REPRESENTATIVE I (REMOTE) Verblio, Bluewater, NM 3/2015 – 12/2018

Provided marketing and customer support on new and current accounts

Remote customer service, pay roll clerk, and recruiter.

Tracked employee and payroll accounts through data entry

Prepared reports using excel spread sheet also working with employee payroll accounts,

Used web services and other and other company resources to recruit new employees.

Tracked application and profiles and reached out to build relationship with potential recruits.

SUPERVISOR MEAT CUTTER John Brooks Grocery, Milan, New Mexico 04/2013 – 08/2015

Cut, package, price, and stock meat products.

Supervised a team of up to five employees.

Provided training and mentorship to new employees.

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