EMILY BOCCIA

Chicago, IL.

773-***-****

ads393@r.postjobfree.com

DETAIL-ORIENTED, STRATEGIC, AND INNOVATIVE LEADER

My background includes office management, customer service, and administrative office work across various industries, including, hospice, home health care, commercial truck rental and leasing. I have experience with office management, management support and customer service. I am an energetic professional who does not mind wearing multiple hats and is experienced in handling a wide range of administrative and executive support related tasks. I am well organized, flexible and enjoy the administrative challenges of supporting an office of diverse personnel. As a results-oriented office manager and employee, I define and implement high quality standards, in order to ensure the forward progression of my company. I possess strong communication skills as well as the ability to identify internal and external problems at the root and resolve them in an efficient manner. I am detail-oriented and have a proven track record for the highest levels of accuracy and superior execution. I am a dedicated and responsible individual with eagerness to learn and succeed. AREAS OF EXPERTISE AND KEY COMPETENCIES

• Successful Communication • Planner and Coordinator • Negotiation and Problem-Resolution

• Critical Thinking

• Strong organizational and leadership skills

with a highly collaborative and decisive

approach.

• Intent on improving operational efficiencies

• Ensures high-quality results, addresses key

concerns, and provides resolution in an

expedited manner.

• Understands and embraces the importance of

both internal and external personal

relationships; able to build strong relationships

with team members and clients.

• Acts as an effective liaison between support

staff and other management partners to

facilitate information flow and drive operational

efficiencies.

• Exceptional critical-thinking and

decision-making skills.

• Superior interpersonal, presentation and

communication skills.

Flexible and innovative when dealing with

challenging situations.

• Driven, high-energy, self-starter; comfortable

working in a fast-paced, dynamic, and high

growth environment.

Successful at managing the project scope,

budget, schedule and deliverables throughout

all phases of the project lifecycle

COMPUTER PROFICIENCIES

Comprehensive Software: Homecare Homebase, Epic, UltiPro, Yardi, Kronos, and Quickbooks. Microsoft Suite of Products - PowerPoint, Outlook, Word and Excel, Google Workspace. PROFESSIONAL EXPERIENCE

FOREST SECURITY, River Grove, IL. October 2021 -Present Office Manager / Work Order Coordinator

● Oversee daily activities of the office

● Ensure all service calls and/or emails are responded to in a timely manner

● Process all technicians timesheets for payroll

● Process office staff timesheets for payroll

● Monitor daily attendance for office and field staff

● Process all new contracts and work orders

● Oversee the warehouse and ensure that all parts are pulled for all upcoming jobs

● Follow Work Orders from start to finish; monitor parts going out and technician time on job to complete job costing.

GRACE HOSPICE, Oak Brook, IL. October 2020 -October 2021 Business Office Manager / Patient Care Coordinator

● Oversee daily activities of all hospice personnel

● Conduct yearly performance evaluations, with Administrator and Clinical Director, of staff to monitor progress and productivity.

● Coach, mentor, discipline office staff

● Partner with HR to maintain office policies as necessary

● Monitor attendance records; vacation time, sick time and personal days, of all staff members by taking note and verifying through Kronos

● Track and submit employee time, mileage, and on-call differential to accounting department for payroll processing

● Handle all payables

● Manage relationships with vendors, service providers and landlord to ensure all invoices were processed and paid in a timely manner

● Decipher and report all Accruals for end of month reporting

● Maintain all in-patient files, including number of days in facility and cost per day for Room and Board billing

● Coordinate with IT department on all office equipment and staff equipment (Laptops, tablets and cell phones)

SILVERADO HOSPICE OF GREATER CHICAGO, Des Plaines, IL. August 2019 –September 2020 Business Office Manager (including titles below)

● Interview, onboard, develop and oversee daily activities of all hospice personnel

● Conduct and initialize background checks for potential employees, using Applicant Insight

● Verify licensure through IDPH website

● Conduct yearly performance evaluations, with Administrator and Clinical Director, of staff to monitor progress and productivity.

● Coach, mentor, discipline office staff

● Partner with HR to maintain office policies as necessary

● Monitor attendance records; vacation time, sick time and personal days, of all staff members by taking note and verifying through Kronos

● Track and submit employee time, mileage, and on-call differential to accounting department for payroll processing

● Handle all payables through Yardi

● Manage relationships with vendors, service providers and landlord to ensure all invoices were processed and paid in a timely manner

● Decipher and report all Accruals for end of month reporting

● Maintain all in-patient files, including number of days in facility and cost per day for Room and Board billing

● Coordinate with IT department on all office equipment and staff equipment (Laptops, tablets and cell phones)

Admissions Coordinator

● Enter referrals into HomeCare HomeBase with accuracy

● Verify patient’s insurance and obtain authorization to begin Hospice if needed

● Confirm patient’s physician to sign orders

● Gather all pertinent documentation such as Consents, Election of Benefits, POLST (DNR), POA/Living Will

● Confer with RN to schedule assessment and admission.

● Work with Administration at facilities if placement is needed, work with Legal Team to execute contracts between Silverado Hospice and facility, set up transport to facility, order all DME needed for patient.

● Stay abreast of all information in HomeCare HomeBase to ensure accuracy for each patient Patient Care Coordinator

● Manage scheduling for staff, both regular and on-call, to provide optimal coverage and service using HomeCare HomeBase

● Run daily, weekly and monthly reports from HomeCare HomeBase for scheduling, daily census, IDG (Intradisciplinary Group) meetings, perform billing audits, Case Manager reports, etc. Medical Records Coordinator

● Establish and monitor procedures for record keeping

● Organize and maintain filing and document management via HomeCare HomeBase and paper files

● Ensure security, integrity and confidentiality of Medical Records in accordance with HIPAA

● Complete all workflows in HomeCare HomeBase regarding scheduling, running reports, insurance verification, etc.

LOYOLA MEDICINE HOME CARE AND HOSPICE, Oak Brook, IL. May 2017 – August 2019 Regulated Services Coordinator Supervisor

● Lead Scheduler and Trainer

● Schedule visits for home care patients (SN, PT, OT, and ST)

● Maintain schedule for a team of nurses and therapists

● Maintain schedule for a specialty team of nurses

● (BMT, solid organ transplants, chemo therapy, LVAD)

● Serve as key communication for patients

● Successfully manage high call volume

● Field customer service phone calls from patients, doctor offices and hospital staff

● Follow patient from referral, start of care and throughout home care episode

● Maintain relationships with home care coordinators and hospital liaisons to ensure proper and timely patient care

● Train new employees in all aspects of scheduling including Homecare Homebase

● Run and maintain daily referral reports

● Maintain clinician weekly productivity

● Ensure all clinicians meet productivity goals

PACCAR LEASING, Hickory Hills, IL. June 2014 – June 2016 Office Administrator

● Assist in all administrative areas

● Create and Maintain files

● Process accounts payables and receivables

● Successfully manage demands for multiple tasks and assignments

● Handle all Fuel Tax Reporting for a fleet of over 400 vehicles

● Manage all citations and fines for all rental and lease vehicles

● Maintain record of insurance compliance for all lease vehicles

● Assist with collections on past due account

● Maintain full stock of all office supplies

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