Data Entry Telesales

Nokuthula Maria Mkhonto

Residential Address:

Stand NO: 434

Bhekiswako trust

Contact Numbers: 072***-****/079-***-****

E-Mail Address: ********@*****.***

Employment History

Document Manager (Assistant Manager) – Laduma Hardware – Kabokweni Megastore 10/09/2020 – to date

Duties include:

Conducting daily staff meeting

Following up with customers and vendors on appointments and deliveries

Directing all operational aspects including customer services, administration and sales according to company objectives

Ensure that IT equipment’s are functioning and report issues to IT department

Make sure that there is no unnecessary delays and customer attrition

Manage and monitor all cashiers day to day activities.

Scan and send documents to relevant departments and Prepare and scan cash book

Updating payroll register, collecting supporting documents and submit to HR

Ensure that all staff are signing in and out as per biometric register policy, staff time management

Check first aid box in place and nothing expired

Perform day open and day end procedure

Do Account Sales and Return Sales for customers on RBM system

To inter branch transfer of stock

Check department wise if there’s enough stock available at store and liaison with suppliers

Cashier duties as well as cashiers cash up

Sending and Receiving emails, and assist store manager by submitting daily reports

Senior Officer (Supervisor) – VFS GLOBAL DHA – Operations Nelspruit 17/06/2019 -29/07/2020

Duties include:

Managing workflow/ Training new hires and Evaluating performance as well as providing feedback

Directing all operational aspects including customer services, administration and sales according to company objectives

Following up with customers and vendors on appointments and deliveries

Helping to resolve employee issues and disputes and reporting directly to HR and Senior Management

Data capturing, documents scrutiny as well as checking the quality of documents and collection of applications for visa processing

Ensure effective coordination, analysis of the fingerprints process and accurate filing

Record and maintain all application data, ensure accurate and timely data entry into the system with zero errors

Conduction Internal Self Audits/ Service Evaluation, Office Self Compliance as well as IT Inventory inspection reports

Petty cash handling (Maximum R3000)

Generate daily and monthly reports and send them to stakeholders

Ensure that the team and individuals meet their monthly targets within the given TAT

Submission Officer – VFS GLOBAL DHA- Operations Nelspruit 02/05/2014-16/06/2019

Duties Include:

Welcome walk-in applicants and Submission and lodgment of different visa applications

Handling queries personally, telephonically and via email

Data capturing, documents scrutiny and collection of visa application for processing

General Admin duties

Ensuring that documents submitted meets checklist requirements

Tracking applications and consignments

Ensure effective coordination, analysis of fingerprints process and accurate filing

Record and maintain all application data, ensuring accurate and timely data entry into the system without errors

Service Consultants – Capitec Bank 18/07/2011-13/05/2013

Duties Include:

Cashier/ General Admin/ Drop safe Clearance

Arrears follow-up/Loans Reviews and Approve loans before they are granted/ Telesales/Telemarketing

Service evaluation/Conducting Self Audits

Weekly customer satisfaction follow up

Conducting of Start-up Meeting as well as Team learning Session/Team coaching

Education and Qualifications

National Diploma: Internal Auditing, TUT In Progress

Modules Completed:

Financial Accounting I,II (Financial Accounting III in progress)

Internal Auditing I,II, III

Corporate Procedures

Business information system

Statistics

National Higher-Certificate Accountancy 2010

Modules Completed:

Commercial Law I,II

Economics I,II

Financial Accounting I,II

Auditing I,II

Entrepreneurial Skills I,II

Communication Skills I,II

Business Information System I,II

Business Calculations I,II

Cost and Management Accounting I,II

Matric certificate, Hazyview Comprehensive School 2005

Subjects:

English HG(D)

Afrikaans HG (D)

SiSwati HG (B)

Accounting HG(E)

Economics HG (D)

Computyping (45 words per minute) SG (D)

Key Skills and Competencies

Accuracy and pay attention to details

Able to communicate information and ideas clearly and articulately both in oral and written form

Team work – Actively participate in team and have the ability to work proactive under pressure

Interpersonal Effectiveness – Able to influence the views and behavior of others through persuasion and encouragement.

Initiative – Able to work things out without having to be shown too often, problem solving and multitasking skills

Results/Quality Orientation – constantly reviews performance to identify ideas to develop

Personal motivation – Enthusiastic and committed to improving personal performance levels

Strong organizational, planning and time management skills

Adaptability and presence of mind to handle customers queries and complaints

Ability to innovate and enhance procedures and methods to increase productivity and cost effectively

Computer Skills

Microsoft Word, Excel, Access, PowerPoint, Project and Outlook

Pastel – Beginner

Languages

English – Read, Write and Speak

SiSwati – Read, Write and Speak

Tsonga – Read, Write and Speak

Sotho – Read, Write and Speak

References

Benjamin Malekwa, Board Manager (LADUMA HARDWARE) 066*******/013*******

Dudu Mahlangu, Deputy Manager (VFS GLOBAL DHA Visa Application Centre) 076-***-****/066-***-****

Ronel Mare Pretorius, Former Manager (Capitec bank) 079-***-****

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