Housing Manager Customer Service

**** ******** ***** #*** • BELTON, TEXAS *****

PHONE 254-***-****

PEGGY PETTY

OBJECTIVE

Obtain a position with an honorable and dependable company that will offer new challenges. In my years of experience, I have gained effective personnel, management, and supervisory skills as well as skills involving residents with disabilities and addiction. I would like to continue to build on my existing knowledge and utilize the skills I have developed during my 23 years in the property management industry.

EMPLOYMENT

2022-Present Eagle Creek and Megan Properties

Area Supervisor/Manager

2001-2022 Gladwin/Mockingbird Management, LLC

Senior Manager/Supervisor

Manage operations, compliance, and supervision over several high occupancy apartment complexes. Types of complexes include Conventional, USDA Rural Development (Section 515), Tax Credit, and HUD (Project based Section 8).

Responsible for all general administrative duties in running an efficient property management business including but not limited to:

oleasing,

oapproving/denying all applications

oapproving/processing accounts payable invoices,

oaccounts receivable, and yearly budgeting and inventory

omove-in processing, compliance, and make ready inspection,

omove-out processing and preparing Final Account Statements (FAS) for security deposit disposition,

ocollecting and recording of all rent and security deposits,

oannual recertification procedures,

omaintaining resident files,

oinvestigate and remedy all complaints and issues from residents and employees,

oquarterly inspect all units, and monthly property inspection,

oall scheduling,

oMonth End Property Reports,

oCompliance reporting through MINC,

Human Resource: supervision and training for on-site staff, evaluation of employee’s performances, request for time off approvals,

Negotiate bids for contracts

Monitor all aspects of property maintenance

2000-2001 Hunsicker/Gladwin Management

Manager College View Apartments

Managed 152-unit apartment complex which consisted of a management and maintenance staff. Responsibilities included: receiving and posting rent, all phases of management, developed and maintained reports, approving applicants, maintain accounts payable, met the needs of the residents by upgrading the property where needed, coordinated a staff of four in a large community while also problem solving with residents.

1999-2000 Hunsicker Management

Assistant Manager Montrose Place Apartments

Directed Leasing operations for 142-unit apartment complex, applicant screening, answered multi-line phone system, assisted manager with multi-tasking, maintained a residential filing system along with maintenance work orders and make-readies.

1989 – 1999 Sun & Sheers

Beauty Salon Owner – Nail Technician

1989 – 1999

Licensed Bail bondsman

EDUCATION & TRAINING

Apartment Association of Central Texas (AACT):

oCAM Certification 2003

oBoard Member 2022

Compliance Training:

oRRHA Certified Rural Housing Manager 2011

oRRHA 2000-2008 Rental Occupancy Management Seminar

o2000-2022 Fair Housing Certification

oRRHA 2008 Interactive Property Management Training Course

oRRHA 2011 Fundamentals of Property Management

oTDHCA First Thursday Training

oLIHTC

oHUD

Grace Hill Training: Conflict Resolution (Supervisor Version), Preventing Sexual Harassment Course (Supervisor Version), Time Management, Customer Service as a Completive Advantage, Business Etiquette, Fair Housing, I & II, Marketing Principles for Multifamily Housing, Preventative Maintenance, (All certifications and awards are available at request)

AWARDS & ACHIEVEMENTS

President’s Award: In recognition of outstanding service and devotion in association activities - RRHA of TX 2009

Family Rental Housing Site Manager of the Year - RRHA of TX 2007

Nominated for Family Rental Housing Site Manager of the Year - RRHA of TX 2006

Property of the Year - Gladwin Management 2005

Received a letter of accreditation from City of Belton from Mayor Jim Covington for the nomination of Manager of the Year. (Available per request)

Wrote a HUD drug elimination grant for College View Apartments

Member of RRHA Training Committee 2009-2010

SUMMARY OF QUALIFICATIONS

Microsoft Word, Microsoft Excel, Classic-Yardi, RealPage-Onesite, Property Ware, Publisher, Open office

Strong written and verbal communication

Effective problem solving

Very detailed oriented

10K by touch

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