Data Entry Customer Service
Resume:
Sandra Benavides
Seeking Full Time Permanent Employment with advancements opportunities.
Arvin, CA 93203
**************@***.***
• Kronos
• Communication
• Multitasking
• Prioritizing
• Organization
• EMR System
Authorized to work in the US for any employer
Work Experience
HIM Clerk
CIOX Health - Bakersfield, CA
September 2019 to Present
Receives incoming requests for information and responds to requests by opening mail, assisting walk- ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner. Date stamps all requests and highlights pertinent data to facilitate processing. Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines. release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems. helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers. EMR system C-Pal
Bakersfield City School District - Bakersfield, CA November 2017 to December 2018
C-Pal- Supervises students in cafeteria, on playground, at bus stops, in halls, corridors, lavatories, and designated crosswalks to observe student activities to ensure safe and appropriate behavior. Guiding pupils in development of desirable and acceptable social skills and habits. Registration Clerk Urgent Care
Bakersfield Family Medical Center - Bakersfield, CA February 2015 to July 2016
Answering incoming calls, directing calls to appropriate associates, Greet clients as soon as they arrive and connect them with the appropriate party, prepare bills and take payments additional clerical duties, customer service, responsible for handling front office reception schedule patients appointments within operational standards, confirm patients appointments one business day prior to patients appointment ensuring that all policies and procedures are observed copy, file and maintain paper or electronic documents and records, record keeping, accounts receivable, register patients verification of Insurances PPO, HMO, Medicare-Medical, Kern Family Health Care Health Net, Cigna. Receptionist
Clinica Sierra Vista - Lamont, CA
December 2007 to March 2014
Greet patients, check in patients and complete patient registration under the direction of office manager. Answering incoming calls, directing calls to appropriate associates, schedule patients appointments within operational standards, confirm patients appointments one business day prior to patients appointment, accounts receivable, ensuring that all policies and procedures are observed copy, file and maintain paper or electronic documents, record keeping. Verification of Insurance, PPO, HMO, Cigna Medicare-Medical, Health Net, and Kern Family Health, prepare bills and take payments. Receptionist/Patient Coordinator-Greet patients, answering incoming calls, scheduling Receptionist/Patient Coordinator
Western Dental Orthodontics - Bakersfield, CA
January 2003 to December 2007
Greet patients, answering incoming calls, scheduling appointments, filing in numerical and alphabetical order, clerical duties, customer services verification of dental insurance(dentrix) PPO, Medi- Medi, HMO. Collecting co-pays with cash, credit cards and checking. Ensuring that all policies and procedures are observed copy and maintain paper or electronics documents.
Negotiate with others in order to ensure they work together effectively. Education
Arvin High School - Arvin, CA
June 1984 to June 1988
Skills
• 40 wpm (10+ years)
• Data Entry (10+ years)
• MS Office (10+ years)
• scheduling (10+ years)
• Typing (10+ years)
• Kronos (6 years)
• NextGen (9 years)
• Mega West (8 years)
• Multi-Line Phone System (10+ years)
• Excellent Customer Service (10+ years)
• Receptionist (10+ years)
• Organizational Skills (6 years)
• Outlook (4 years)
• Clerical (10+ years)
• Microsoft Office (10+ years)
• Time Management
• Microsoft Word (5 years)
• Cerner-Electronic Medical Records (2 years)
• Dentrix (Less than 1 year)
• Dental Receptionist (4 years)
• Phone Etiquette (5 years)
• Insurance Verification (10+ years)
• Epic
• HIPAA (10+ years)
• Insurance Verification (10+ years)
• HIPAA (3 years)
• Office Administration
• Spanish (10+ years)
• Front desk (10+ years)
• 10 key calculator (10+ years)
• Customer service (10+ years)
• Medical Scheduling
• English (10+ years)
• Multilingual (10+ years)
• Clerical experience (10+ years)
• Google Suite (10+ years)
• Microsoft Excel
• Information security
• Microsoft Outlook (5 years)
• Medical records
• Spanish
• Fluent Full results: Proficient Filing & organization
• Proficient March 2019 Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient Medical receptionist skills
• Proficient February 2021 Managing physician schedules and maintaining accurate patient records Full results: Proficient Work style: Reliability
• Highly Proficient June 2020 Tendency to be dependable and come to work Full results: Highly Proficient Data entry: Accuracy
• Proficient January 2021 Entering data quickly and accurately Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Certifications and Licenses
Job Readiness
Computer
Microsoft Office
Contact this candidate