Diana Peinado

Front Office Coordinator

Certified Medical Assistant (Front/Back Office),

LTD X-Ray Technician

Guadalupe, CA 93434

805-***-****

ads379@r.postjobfree.com

Skills

•Excellent Customer Service Skills

•I Can Work Independently or in A Group

Environment

•Effective Communication Skills

•Bilingual in Spanish (Read, Write & Speak)

Intermediate

•Knowledgeable in Medical Terminology

•Experienced in Medical Front/Back Office

•Ability to Positively Interact With all Levels of Employees

•Current BLS

•Empathetic to Patients Needs, Active Listener.

•Typing 35 wpm (Tested 3/1/2022)

Call Center Agent

March 1, 2022 to September 1,2022

Advantage Answering Plus 3421 Empressa Suite C, San Luis Obispo Ca. 93401

• Answer inbound calls in a timely and friendly manner

• Evaluate problems and complaints of the callers and provide proper solutions to them

• Respond to the needs of customers and provide personalized service

• Provide information on the company’s products or services and generate interest in the offer

• Upsell products and services

• Research needed information using available resources

• Process orders, forms, and applications

• Route calls to other team members whenever needed Eligibility's Specialists/PCC Data Entry/Medical Coder September 2007 to March 2009

Santa Ynez Tribal Health Clinic 90 Via Juana Rd. Santa Ynez Ca. 93460

• Educated CHS & Non-CHS patients eligibility and affordability options

• Covered shifts, breaks, meetings, and covered full shifts if needed for front & back staff

• Attended meetings/seminars to keep up with changes in all state & county programs

• Executed & managed all CHS referrals, attained pre-authorizations, scheduled appointments, followed up on appointments

• Analyzed all medical records to determine the completeness of records in compliance with auditing requirements. Verified presents of all necessary reports, forms, and signatures. Enumerated and substantiated all diagnosis, treatments and therapies

• Compared PCC, super bill, and chart notes, to ensure the consistency of records that includes references to several diseases, various medical, diagnostic, therapeutic, and surgical procedures. Identified inconsistencies and or discrepancies among medical documentation and discussed it with appropriate staff member.

• Adjusted medical codes to reflect the resources used in the care of patient.

• Entered information from PCC records daily into RPMS for both dental and medical departments.

• Maintained confidentiality and security of all medical and dental records in accordance with privacy act, AAAHC & IHS policies and procedures.

• Monitored and recorded discrepancies from PCC record review, returned forms to providers for correction.

• Assisted auditing Team with compiling and retrieving medical records data for audits, performance improvement studies, research, patient care evaluation activities, reports and compliance.

• Participated in the updating of super-bills and staff training annually incorporating changes in ICD-9-CM, CPT & HCPCS codes

• Collaborated with Clinic Manager, Medical Director, Dental Director, Financial Services Manager, to improve billing and collection documentation and other processes throughout the Santa Ynez Tribal Health Clinic. Prepared and provided table one reports to the Fiscal Manager at the end of month.

Front Office Coordinator/PCC Data Entry/Medical Coder September 2005 to September 2007

SYTHC 90 Via Juana Rd

Santa Ynez Ca. 93460

• Took inventory, ordered office supplies, maintained an organized supply room

• Maintained medical & dental files by implementing effective filing

• Supervised the front office staff made sure policies & procedures were being implemented

• Conducted interviews for new hires and also executed annually employee reviews

• Examined, corrected & submitted employee timecards

• Entered all new patient demographics into RPMS prior to first appointment

• Assisted front & back office for meetings, breaks, and filled in for open shifts as needed

• Blocked off Providers schedules to accommodate meetings, holidays, or requested time off in RPMS

• Verified daily cash with staff member in Am/Pm, also reconciled the credit card receipts checks, cash receipts, to daily ledger & super-bills

• Executed random & quarterly chart audits, checked documentation, signatures, ICD-9 codes, made sure all paperwork was complete and filed correctly

• Delegated tasks to front office staff to complete in between patients & during down Medical Back Office/Medical & Dental Receptionist

Santa Ynez Tribal Health Clinic,

90 Via Juana Rd Santa Ynez Ca. 93460

• Escorted patients to exam rooms, obtained patient vitals, medical history, chief complaint

• Performed EKG's & venipunctures

• Held certificates in NON-DOT & DOT drug screening

• Effectively disinfected rooms & equipment

• Efficiently restocked & organized exam rooms

• Inputed all new patient demographics

• Answered heavy multi-lined phones, collected & distributed inbound/outbound messages/ relayed messages to appropriate phone calls to appropriate staff member in a timely manner

• Collected self pay payments, co-pays, and deductibles from patients

• Filed any and all documents pertaining to patient in the appropriate section in chart, filed charts alphabetically/ numerically

• Called in patient prescriptions & refills as ordered by attending Physician

• Sterilized (autoclaved) surgical instruments following CLIA

• Set up sterile & non-sterile fields for physician

• Assisted Physician with all medical procedures

X-Ray Technician/Medical Assistant

October 2002 to October 2004

The Doctors Office Urgent-care,

1057 E. Grand Ave Arroyo Grande, Ca 93420

• Executed X-Rays safely by correctly using shielding equipment /ection/topical/sublingual per attending Physician

• Disinfected and restocked rooms

• Returned patient calls and addressed concerns

• Measured/placed splints, ortho-casts, arm slings, measured for crutches. Finger splints, and wrist splints

• Set up non- sterile and sterile fields for provider

• 12 Lead EKG, EKG Monitor,

• Administered medications, orally, Sub-Q. IM, Sub-lingual Supervised On Site Billing Department/Medical Assistant/X-Ray Technician October 1996 to October 2002

283 Madonna Rd Ste C San Luis Obispo Ca. 93401

• Researched bulling inquiries and resolved customer concerns

• Created effective operations to billing software cleaned up very old/past due accounts to match contracts, in which improved not only our billing accuracy, our accounts receivable doubled

• Hired, trained, and collaborated with billing staff on procedures, compliance requirements and collections techniques

• Established and checked coding procedures, monitored reports and updated internal external files

• Escorted patients to room, obtained vitals, medical history, chief complaint

• Performed X-Rays upon Physicians request/ followed all guidelines

• Collaborated with collection agencies on old and past due accounts

• Entered daily payments into system

• Printed daily, weekly, and monthly reports, dispersed to CEO’s and Management

• Printed past 60 days account report made calls to collect payment Education

Allan Hancock College, 800 South College, Santa Maria, ca. 93454 Certificate: CNA

Central California School of Continuing Education, 3195 McMillan Ste F San Luis Obispo, Ca, 93401

Permits: Torso-Skeletal, Extremities, Chest

Certificates: CCMA, Venipuncture, EKG’s

SBBC 308 E. Plaza Dr. Santa Maria Ca. 93454

Certificate: Word Processor

Santa Maria High School, 901 S. Broadway Santa Maria Ca. 93454. Diploma: General Education

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