Customer Service Student Nurse
Resume:
Cherita Carpenter
CONTACT
Columbus, Ohio
43231
****************@*****.***
PROFILE
Newly graduated nurse effective March 2022. Owner/Operator of a home-based childcare business for the past 8 years. Over 20 years of customer service experience. SKILLS
Customer Service • Microsoft office suite • fluent with basic nursing responsibilities• EXPERIENCE
Student Nurse Tech
Select Specialty Hospital May 2021- present
Meeting patient’s basic care needs such ADL’s, bathroom care, bed bath, repositioning patients, vitals, ACCU check, feeding patients, charting, keeping room free and clear or clutter OWNER/OPERATOR EARLY LEARNING LLC
November 2013-Present
Running a home-based childcare center. Providing a safe space for children and families to grow and learn. Kindergarten preparation.
BUSINESS AND GOVERNMENT WEB CHAT
VERIZON (PROMOTED) JANUARY 2011-NOVEMBER 2013
Handling inbound customer chats. Walking customers through how to process their orders online for their account or answering account based inquiries. Handled large multi-million dollar accounts from teaching self automation to contract negotiations. Completed email orders and account changes Work included compiling and tracking data, creating reports, providing information and/or recommendations regarding cost effective changes for the customer and the business.
BUSINESS AND GOVERNMENT OFFLINE COORDINATOR
VERIZON (PROMOTED) JUNE 2006 – JANUARY 2011
Handling inbound customer emails. Handled large multi million dollar accounts from teaching self automation to contract negotiations. Completed email orders and account changes Work included compiling and tracking data, creating reports, providing information and/or recommendations regarding cost effective changes for the customer and the business. Researching and resolving billing inquiries, creating spreadsheets for account information using Microsoft Excel. Making outbound calls when necessary to ensure order accuracy. Provides direct interface to customers of the National, Government, Consolidated Major Accounts, and small to medium Business Program. Troubleshoots and resolves issues surrounding all facets of provisioning: billing, order status, pricing, delivery, activations setup, etc. BUSINESS SUPPORT PHONE COORDINATOR
VERIZON (PROMOTED) OCTOBER 2004 – JUNE 2006
Handling inbound customer calls Providing exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or Network issues. Troubleshoot for PC Operating systems, specifically Device Manager and TCP/IP configuration. Use various administrative department tools and on-line resources for customer resolution.
CUSTOMER SERVICE SPECIALIST
VERIZON JULY 2002 – OCTOBER 2004
Harnessed multi-tasking and tech savvy skills to resolve challenging customer issues including device related troubleshooting, billing, service inquiries and more averaging 8 tickets per hour. Created solicitation packages to present to potential buyers of Verizon products Used VZWmap, ACCS, and Remedy to determine different areas for which Verizon products could be marketed Communicates contract details and clarify any discrepancies in regards to their contract Customer Retention: Maintain and grow existing customer base and manage churn. Consistently the highest achieving representative on all metrics for the role. EDUCATION
• Fortis College
o Major: Nursing ADN
o Graduation Date March 2022
• Columbus State Community College
o Major: Early Childhood Education
o Graduation: December 2006
o Degree: Associate of Applied Science
• Ohio Dominican University
o Major: Early Childhood Education
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