Data Entry Customer Service
Resume:
DAESHA N CAPERTON
*** *. ***** *** ************, IN 46222
*****************@*****.***
Professional Skills and Highlights
Most of my positions involved working with people in a professional manner, requiring discretion and handling private and personal information. Extensive knowledge in the following areas: Order Management, Medical terminology, Anatomy and physiology, Clinical medical assisting, Dosage and calculations, ICD-9 & CPT coding, Insurance, Phlebotomy, Blood-Borne Pathogens, Aseptic technique, Pharmacy, Healthcare Law and Ethics, Calculation and Administration of medicine, Business computer applications, as well as, documentation. Pharmacy Technician with 1 years of retail pharmacy experience including the Manufacturing, Distribution and logistics of products. Self-starter with extensive knowledge of Medicaid and Medicare procedures, understands medical procedures, trained in grooming and bathing assistance, Reliable transportation, Valid IN Driver’s License, Medical terminology knowledge, General housekeeping ability, Quick problem solver, Calm and level-headed under duress, Able to lift 10-75 pounds, Understands mobility assistance needs, HIPAA trained, High customer service standards Dedicated to process improvement, Devoted to data integrity, Strong problem solving ability, Troubleshooting skills, Proficient with Microsoft Office Suite, Proficient in customer account software, Expert understanding of Medicare and Medicaid processes, Strong background in FDA drug safety Guidelines, Exceptional patient care and interaction, Excellent telephone etiquette. Works well with a team and handling stressful situations. Great customer service, data entry (10,000kph)(35-40wpm), Call center expert.
03/2015 to Present
Indianapolis, IN
Driver
Uber
Ensured that customer arrived safely and timely to their destination while creating customer satisfaction.
Created Excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses.
Managed routes through use of iPhone app technology.
Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety
Assured that the vehicle is maintained in excellent condition and is cleaned regularly and In-depth knowledge of vehicle maintenance is applied
Drive V. I. P. to various destinations upon request, with knowledge of various cities and efficient routes
Neat and smart appearance, customer friendly and intellectual individual with desire to exceed expectations
01/2021- 06-2021 (Contract)
Indianapolis, IN
Remote Customer Service
Randstad/New York Health Dept(Maximus)
Answer inbound calls in a call center from the public related to covid-19 vaccination scheduling; transfer citizens appropriate incentives according to the established guidelines; facilitate the fulfillment of caller request for materials via mail-email-or-download; many maintain a current understanding of CDC information on regulations dash policies - and - procedures in order to provide knowledgeable responses to numerous telephone enquiry; track and document all inquiries using applicable systems.
04/2020 to 08/2020 (Contract)
Indianapolis, IN
Remote Customer Service
Lowes Contact Center
Taking inbound calls in a call center helping customers when they need them most via phone, text, or email. To prioritize nationwide teamwork and knowledge sharing, order management and documentations
01/2019 to 04/2020
Indianapolis, IN
Cleaning
C&F Investment
Clean, stock and supply designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)
Perform and document routine inspection and maintenance activities
Carry out heavy cleansing tasks and special projects
Notify management of occurring deficiencies or needs for repairs
Make adjustments and minor repairs
Stock and maintain supply rooms
Cooperate with the rest of the staff
Follow all health and safety regulations
01/2016 To 03/2017
Indianapolis, IN
Data Integrity Auditor
Community Health Network/ Med a source
Taking inbound calls in a call center, maintains the integrity of the Master Patient Index (MPI) via medical record number corrections, deletions, updates, merges and additions; reviews all registration input and makes corrections and notifies proper departments as needed; utilizes many sources to retrieve information needed to analyze patient information found on medical records and MPI; makes corrections in all systems used by our client, if applicable. Follows the hospital policy on destruction of the medical record. Merges duplicate medical record number (MRNs) in EPIC and combines the actual record in paper form and/or electronic form through verification of identification, diagnosis demographics, signatures or any identifying information available in the patients? chart.
Assures correct information is maintained in EPIC and any applicable downstream systems by notifying all required departments of merges and corrections for correction in other department systems. Enters baby names from birth certificate upon discharge of baby.Investigates, prints obituaries for and marks patients deceased form report of patients marked with an FYI flag deceased.
Updates the, PACs, radiology system with patient merges.Reviews all patient overlays from the patient overlay report. Maintains the philosophy, goals, objectives, policies and procedures of the department and hospital.
06/2016 to 12/2016
Indianapolis, IN
Home Health Aid
Damar Services
Dependability of Service, Continuity of caregivers, Peace of mind for the family,Independent living in the home, Companion care, personal care, live-in care, transition assistance, sitter assistance and light housekeeping. Take care of people living with life’s most challenging behavioral and developmental issues. Respond to customer problems and put down plausible solutions, interface between the insurance firm and its customers and bridges the gap between the two with his presence and service.
04/15 to 05/16
Indianapolis, In
CSR Phlebotomist
Mindlance/ Exam One
Analyzing information, Infection Control, Bedside Manner, Attention to Detail, Lab Environment, Procedural skills, Quality Focus, Creating a Safe, Effective Environment, Taking inbound phone calls, Performing Diagnostic Procedures, documentation, Informing others, processing insurance and medical claims
02/2012 to 02/2015
Indianapolis, IN
Data Entry Updater
Extreme Property Solutions
Responsibilities included: prepare, compile and sort documents for data entry, order management, check source documents for accuracy, verify data and correct data where necessary, obtain further information for incomplete documents, combine and rearrange data from source documents where required, enter data from source documents into prescribed computer database, files and forms, check completed work for accuracy, store completed documents in designated locations, and comply with data integrity and security policies, receiving inbound calls in a call center.
12/2012 to 02/2013
Indianapolis, In
Senior Helper
Senior Helpers
Dependability of Service, Continuity of caregivers, Peace of mind for the family,Independent living in the home, Companion care, personal care, live-in care, transition assistance, sitter assistance and light housekeeping, order management and documentation.
01/2012 to 11/2012
Indianapolis, IN
Pharmacy Helper
CFA Staffing/ Express Scripts
Receives and places incoming supplies on shelves, tagging and pricing each item according to directions, Rotates stock, moving older medication to the front of the shelf so it is used before expiration date, Assists Pharmacist with inventory by counting drugs and supplies, Made sure there were no broken or discolored pills in the bottle, and entered the information into the designated file, as well as, put the medication in the right location for the Pharmacist to check.
08/2011 to 12/2011
Brownsburg, IN
CSR/Triage
Grandview Pharmacy
Reporting directly to the Pharmacist and Management of the store. Responsible for multiple duties including: taking inbound calls in a call center from customers, preparing and filling prescriptions, dosages and calculations, answering phones, processing medical claims, receipt of deliveries, data entry and pharmacy stock replacement. Handled the Logistics of the product ( labeling, directions and storage.) Worked in Framework systems handling faxed documents from doctors, independent living homes & retirement centers located in different parts of Indianapolis such as Connersville, Fort Wayne, Greensburg etc.
06/2010 to 07/2011
Indianapolis
2nd Shift Supervisor
Subway
Responsibilities included: Money handling, credit charges and accounting, purchases, store inventory, stocking, preparation of food, supervising the store second shift over 1 individual, closing shift down and closing up store.
10/2010 to 12/2010
Indianapolis, IN
Externship
Dr. Rasaki
Responsibilities included: Reporting directly to Dr. Rasaki and Office Manager of the office. Responsible for taking vitals such as Blood Pressure, Temperature, Weight, as well as, perform EKG's and PFT's. Other responsibilities included answering phones, filing, data entry, patient intake and patient confidentiality. Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists as well as processing medical claims/bills.
06/2010 to 08/2010
Indianapolis, IN
Externship
CVS Pharmacy
Reported directly to the Pharmacist and Management of the store. Responsible for multiple duties including taking care of the customers, preparing and filling prescriptions, dosages and calculations, answering phones, running the register, receipt of deliveries, data entry and pharmacy stock replacement.
01/2008 to 01/2010
Fishers, IN
Administrative Assistant/Purchaser
Express Personnel
Performing and coordinating all office administrative duties, storing, retrieving and integrating information for dissemination to staff and clients, planning and scheduling meetings and appointments, organizing files, creating spreadsheets, managing databases, creating documents using desktop software and digital graphics, negotiating with vendors and providing training and orientation for new staff.
01/2006 to 01/2007
Indianapolis, IN
Customer Service/Inventory Liaison
Thornton's Gas
Money handling, credit charges and accounting, purchases and returns, verifying identification for purchases, store inventory, ordering and stocking.
01/2005 to 01/2006
Indianapolis, IN
Customer Service Representative
Stericycle
Receiving and processing orders for a variety of goods, adjusting and verifying inventory records, giving price estimates for entire jobs, Logistics: accepting orders for materials, merchandise or services within the organization. Customer Service, data entry, collected and disposed of regulated substances, such as medical waste and sharps, pharmaceuticals, hazardous waste, and provided services for recalled and expired goods.
Education and Training
National College HONOR STUDENT
Indianapolis, IN., United States
Diploma: Pharmacy Tech
Skills
Minor in Pharmacy Tech
Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law Coursework in Pharmaceutical Sciences and Pharmacogenomics Coursework in Organic and Inorganic Chemistry. 3.7 GPA, Medical Transcription course
National College HONOR STUDENT
Indianapolis, IN., United States
Associates of Applied Science: Medical Assisting
Skills
Medical Assisting Coursework in Human Services Coursework in Anatomy, Physiology and Health Assessments Coursework in Biology, Clinical Chemistry and Microbiology Coursework in Psychology, Biology and Chemistry Basic life support Certification accounting, administrative, closing, credit, clients, data entry, databases, database, Dec, filing, filling, forms, graphics, inventory, managing, materials, meetings, Money, Office, negotiating, Oct, organizing, policies, pricing, Receiving, Reporting, scheduling, spreadsheets, supervising, answering phones, Cash handling, Shipping and receiving, Professional and friendly, Careful and active listener, Multi-tasking, delivery, cleaning, rf scanner, pallet jack operation, picker, packing, supervisor, HHA.
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