Front Desk Customer Service

KV Ketsy Vazquez Cumba

Milwaukee, WI ***** 484-***-**** ************@*****.***

PROFESSIONAL

SUMMARY

History includes managing customer service, sales and operational areas for Type airlines. Well-versed in ticketing, ramp and gate processes. Excellent communication, prioritization and multitasking abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS Reading Comprehension

Active Listening

Accuracy Verification

WORK HISTORY AIRPORT PASSENGER ASSISTANT 07/2022 to CURRENT Prospect Milwaukee, WI

Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.

Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources. Verified identification and travel documents to efficiently board passengers for on-time departure.

Used airline computer system to create airline tickets and boarding passes. Escorted handicapped passengers from terminal to aircraft. Instructed passengers on safety and emergency procedures and answered all passenger inquiries.

Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.

MATERIAL HANDLER 09/2021 to 05/2022

Medtronic Humacao, Puerto Rico

Transported inventory items to appropriate locations. Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility. Kept storage areas organized, clean and secure to fully protect company assets.

Packed items into appropriate containers for shipment. Used hand-held scanners and physical logs to accurately track item movements.

Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed. Received and unpacked shipments and new equipment as directed. FRONT DESK RECEPTIONIST 09/2019 to 09/2021

Geneva General Hospital Geneva, New York

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Transcribed phone messages and relayed to appropriate personnel. Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Kept accounts in balance and ran daily reports to verify totals. EDUCATION High School Diploma Diploma 06/2018

William Allen High School, Allentown, PA

LANGUAGES Spanish

Native or Bilingual

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