Office Manager

RACHEL WHITE

**** ** ***** **. *********, OR ****6 · 503-***-****

***********@*****.***

Dynamic, versatile, and people-oriented project manager and support person. Known for strong communication, attention to detail, and problem-solving skills. Industry experience spans leadership, education, sales, and legal support; wide ranging skills applicable to many industries and positions.

EXPERIENCE

2019-2022

OFFICE MANAGER, DURHAM AND BATES INSURANCE

Ensured smooth administrative operations and services for all associates, both in- house and remote. Project manager for office move, serving as liaison between real estate broker and Move Team, gathering and documenting information to assist Move Team with making critical decisions regarding properties, negotiations, and move preparations. Implemented and chaired the Engagement Committee, which led successful efforts to increase associate engagement and encourage mental health. Supervised licensing entity, ensuring all associate licenses remained in good standing.

2019-2020

OUTREACH REPRESENTATIVE, BLACKBIRD SCHOOL

Outbound sales calls and site visits. Rapidly developed knowledge of CRM software. Wrote and edited copy for marketing materials, website content, and press releases; edited copy and content for online lessons. Provided outstanding end to end client support.

2018-2019

ACCOUNT MANAGER, AUBREY HOLT STATE FARM AGENCY, INC Sales and marketing. Exceeded outbound call goals. Quickly developed proficiency in utilization of software for tracking sales activity. Provided outstanding end to end customer support.

2016 – 2018

LEGAL ASSISTANT, WHITE AND SHEPHERD, LLP

Developed complex visa applications, including support letters, affidavits, and analyses. Document review and editing. Completed forms for visa applications. 2

Performed administrative and writing tasks as needed to support the legal team’s goals. Ensured client experiences were productive and positive. 2001 – 2004

DIRECTOR OF EDUCATION, TEACHER, ADMINISTRATIVE ASSISTANT, SYLVAN LEARNING CENTER

Interpreted student test data and developed appropriate lesson plans and goals for students. Communicated directly with parents and students regarding progress and goals. Conducted teacher and staff trainings and ensured application of curriculum. Teacher and staff management. Increased customer base via sales and marketing techniques. Taught all student levels and subjects. Performed all necessary administrative tasks to ensure smooth center operations and positive customer experiences.

1998 – 2000

HIGH SCHOOL ENGLISH TEACHER, SAN ANTONIO INDEPENDENT SCHOOL DISTRICT Taught literature, grammar, and writing skills to high school students within an interdisciplinary team unit. Developed and coordinated interdisciplinary lesson plans with team members. Communicated goals and expectations to parents and students. Co-wrote grant for the Alamo Workforce Commission developing interdisciplinary curriculum relevant to the student population. EDUCATION AND CERTIFICATIONS

1998

BACHELOR OF ENGLISH, UNIVERSITY OF TEXAS, AUSTIN

4.0 GPA. Honor’s College endorsement. Hazel Ransom Scholar Award. Phi Beta Kappa 1998

SECONDARY ENGLISH TEACHING CERTIFICATION, STATE OF TEXAS 2022-2024

INSURANCE PRODUCER’S LICENSE, STATE OF OREGON

SKILLS

• Verbal and written communication

• Anticipating client needs

• MS Office Suite/Google Suite

• Adaptability

• Active listening

• Mac and PC proficiency

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