Entry Specialist Data

Lucrecia Castaneda

**** ***** **** ****** ******* AZ 480-***-**** ********.***********@*****.***

Education

COMMUNITY HEALTH WORKER (CHW)

GENERAL OFFICE ASSISTANT/BUSINESS COMPUTER APPLICATIONS 1996 PREMIER CAREER COLLEGE

GED

Skills & Abilities

Problem Solving

Strong Work Ethics

Time Management

Critical Thinking

Bilingual (Spanish)

Phone Etiquette

Patient Outreach

Microsoft Office Suite (Outlook, Word and Excel)

Experience

COMMUNITY PROGRAMS COORDINATOR ADELANTE HEALTHCARE 02-2013 TO PRESENT

Responsible for coordinating and providing active support for daily activities of new and current programs and services under Adelante’s community development area. Work independently to engage the community through targeted outreach and other forms of community engagement. Assist in tracking data to demonstrate the efficacy of the programs and will maintain and monitor supplies provided to the community. Work with other local organizations and AHC staff to support the development and implementation of programs, forms, policies, and procedures; maintain and update databases; coordination and transactional support related to program operations; provide technical assistance and resolve issues related to tasks or assignments; works with sensitive and confidential information. Screen patiens for medical coverage eligibility available with various programs; educates and assists with the application and enrollment process. Provide educational services and referrals to our special populations in a community setting. Serve as the point of contact for patient questions. Assist patients with scheduling needs.

WEEKEND SALES ASSOCIATE LOWES 04-2017 TO 07-2017

·Responsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise. Also responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.

CUSTOMER SERVICE / DISPATCH 3PD 02-2012 TO 08-2012

·Assisting by telephone to customers and business partners concerning product deliveries, returns, and exchanges.

·Diagnosing assessing and resolving problems or issues timely within the established Level of Service.

·Communicating with customers when necessary, to advise shipments delay and/or information necessary to process orders.

·Assist in initiating orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.).

CENTURYLINK BILINGUAL CUSTOMER SERVICE/SALES REPRESENTATIVE 09-2005 TO 06-2011

·Responsible for answering inbound calls from potential and existing customers and selling CenturyLink products and services on every call.

·Performing credit reviews, establishing accounts in the billing system, and providing customer service and solutions to problems.

WELLS FARGO DATA ENTRY SPECIALIST 09-2009 TO 06-2011

·Ability to type 20,000 key-strokes with a less than 5% error.

· Assist with processing customer checks in a timely matter

DURHAM SCHOOL SERVICES SCHOOL BUS DRIVER 06-2002 TO 09-2005

·Drive students from designated stops to and from school.

·Drive students to field trips.

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