Customer Service, Management, recruiting, hiring, onboading

SUSAN AUCOIN

** * ***** ***, **** ***

LAS VEGAS, NV, 89123

513-***-****; ***.******@*****.***

SUMMARY

Position in customer service, management, human resources, volunteer services, banquet bartending. Accomplished management professional with 30+ years of experience. Background in banking, volunteer services, retail and casino industries, with focus on development of teams and oversight of high-performing, quality oriented teams. Now looking for part or full time in hospitality, preferably banquet bartending, back office, rewards center.

WORK HISTORY

Bank of America-Vice President

2009-2021

Supervised conversions and releases, delivering quality end products and processes with minimal impacts

Lead for over 80 branch sales for the ACH business

Evaluated employee performance continuously, as well as formal semi and annual basis, conveying constructive feedback and coaching to improve skills

Directed a group of 8 analysts handling daily and complex requirements in supporting day to day support

Develop a plan for alternative work schedule that was successfully piloted

Worked across business lines on operational improvements, coordinating feedback from across the globe

WYNN CASINO-Project Manager

2007-2009

Collaborated with team members to develop, identify and accomplish assigned goals relative to casino opening

Acquired knowledge of the business through research

Collaborated with business partners to gather requirements to obtain best end result

Led project to install automated card system for table games

5/3 BANK-Assistant Vice President

2003-2007

Trained and guided team to maintain high productivity and performance

Reduce risk of electronic payments by suggesting and implementing vendor software

Led team of 8 direct technology analysts

Led project for the install of new payment application

Managed budget in excess of $4M

FLEET BANK- Project Group Manager

1995-2003

Reduced exception processing by 80% by implementing automated process

Managed a group of 12 associates handling daily and complex operational activities

Led department through numerous bank mergers and sales with minimal impacts

Directed training and mentoring of team to boost performance and utilize key talents for ultimate results

RETAIL EXPERIENCE

Disney Store Cast Member 1992-1995-Guest Service, Cashier, Team Member Award

M&M Store Cast member 2007-2008-Guest Service, Cashier, Team Member Award

VOLUNTEER COORDINATOR

Coordinator for Mass General Hospital weekend and evening program. Interviewed, trained and placed volunteers.

Met with floor leads to determine specific needs

Planned and executed annual volunteer recognition celebration

VOLUNTEER AND ADDITIONAL INFORMATION

Co-Chair for Cheers for Children Charities in Boston Massachusetts

Massachusetts General Hospital-Store, Office and Front Desk Volunteer, Volunteer Service Award

MDA of Cincinnati, Mardi Gras Event

CIneVegas

Great American Fan Fest

Cast Member teamwork award at Disney

Bartender for multiple events in the Greater Boston Area, including Wilbur Theater and Tall Ships

REFERENCES

Upon Request

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