Customer Service Sales Representative
Resume:
KWAME AMOAKO-TUFFUOR
Bowie, MD 20716.
929-***-**** *********@*****.***
SUMMARY
An energetic and results-focused Regional Sales Representative with demonstrated sales experience. Disciplined and focused on sales achievement, motivated leader, meeting and exceeding business objectives. Focused on developing creative strategies, with the tenacity for market share growth and team development of new and tenured co-workers. PROFESSIONAL EXPERIENCE
Compass Group – Canteen Refreshment Services 2016 – 2017 Regional Sales Director
Baltimore Vending and Coffee Services.
Promoting Canteen products and services to businesses in the Baltimore, MD area.
● Researched and targeted large businesses headquartered in Maryland state.
● Consistently reached 20 targets a day, in order to get a minimum of three to six meetings a week.
● Worked closely with the customer support and management team to have a seamless transition with client’s old services over to Compass Group – Canteen.
● Maintained strong business relationships with current clients, so as to ascertain referrals to other businesses they can recommend over to Canteen.
● Marketed and closed $311,000 of business with prospective clients within a 5month period. Nestle Health-Science – Pamlab, Covington, LA 2013 – 2015 Medical Sales Representative
Annapolis (Metanx, Deplin, Cerefolin Nac)
Promoted and successfully sold Diabetic peripheral neuropathy, Mild cognitive impairment and depression brand of products to Neurologists, Psychiatrists, Podiatrists, Endocrinologists and Internists.
● Grew the Annapolis territory market by 12% in 2014 over 2013 market share.
● Increased sales by $40,000 in 2014 over 2013’s Trx’s.
● Grew the territories sales by 11% in 2013 over 2012 sales.
● Addressed issues of decliners by probing and re-establishing a need for pamlab products, resulting in the increased use of Metanx, Deplin and Cerefolin.
● Increased significant usage of Brand Direct Health pharmacy faxes/EMR which helped patients afford their medications by performing total office calls and finding a champion in each office to process faxes.
● Won valedictorian award during initial training.
● Provided quick follow-ups with accurate answers to physician questions and concerns in a very timely manner resulting in uninterrupted use of pamlab products.
● Performed peer to peer ride alongs with key opinion leaders/speakers to add additional boost in sales with no see targets.
● Created a successful 2 week route to focus on high volume targets, resulting in continuous use of pamlab products through effective selling and great customer service. DAIICHI SANKYO, Baltimore, MD 2007 – 2013
Hypertension Sales Representative 2011 – 2013
Baltimore West (Benicar, Azor, Tribenzor)
Developed strategy and sale of hypertension brand of products to physicians. Retained highly regarded cardiovascular physicians to speak to local physicians regarding experiences with Daiichi Sankyo’s products.
● Won the Gold Cup award in 2011 by increasing the Baltimore West territory rankings from 247 out of 335 reps to 34 within a year.
● Maintained exceptional regional ranks of 14 or better out of 120 reps in the region for the entire year of 2012.
● Established successful route focusing on high volume prospective clients resulting in increased use of Daiichi Sankyo’s products through effective sales and customer service.
● Facilitated large and small programs with physician speakers presenting experiences on DSI products to other physicians. Engaged attendees in follow up discussions resulting in 10 to 15% increase in sales.
● Perform total office calls, educating office staff and physicians of Daiichi Sankyo’s products.
● Provided weekly updates to both manager and team on product performance based on quarter over quarter results, helping grow and maintain rankings for the entire year, while keeping everyone on the team motivated, informed and focused.
● Performed as the Team Coordinator; scheduling meetings executing tasks, and following up with team members resulting in increased communication and team work. Specialty Sales Representative 2007 – 2011
N. Philadelphia (Effient, Benicar and Azor)
Marketed and sold ACS and Hypertension medication to interventional cardiologists, cardiologists and primary care physicians.
● Increased the North Philadelphia territory market share for Benicar from 11% to 16.5% in a year in a tough managed care market, by identifying key targets with high volumes, with the right managed care access and calling on them consistently.
● Increased nationwide rankings out of 500 representatives from 474 to 190 in 1 year through collaborative efforts with counterparts and specialty reps building sales and marketing strategies to grow market share with specific targets.
● Averaged and maintained 12 quality physician calls per day and maximized usage of all marketing materials to immediately grow market share, resulting in a rising star award for 2010.
● Partnered with Lilly to launch Effient in the North Philadelphia territory and won a maximum impact award for the launch, helping make Effient a success in the NorthEast Region.
● Built exceptional rapport and business relationships with customers resulting in growth of market share.
● Continue to provide quick follow ups with accurate answers to physician questions and concerns in a very timely manner, resulting in uninterrupted use of Daiichi Sankyo products.
● Consistently recognized for growth, leadership and working cohesively with counter parts; both with Daiichi Sankyo and Eli Lilly in yearly reviews and yearly management recognition of employees.
CABLEVISION, Newark, NJ 2007
Phone Operations Specialist
Sold cablevision products. Enrolled, retained and resolved account issues for new and existing customers.
● Researched and communicated rates and services to best fit customer budgets and needs, allowing customers to make informed purchases and securing new customer accounts.
● Researched client accounts, resolving prorated credits / charges.
● Escalated account issues to respective departmental authorities for resolution, to provide feedback to the customer as to the status and resolution of the issue.
● Managed customer service calls including trouble calls, service removal, equipment deliveries and installs, ensuring customer satisfaction with products and services.
● Changed level of service for clients using the cable data program and successfully handled over 70 calls per day on an average, while continuing to maintain great statistics on performance and offer similar strategies and assistance to team members. NORDSTROM SHOE DEPARTMENT, Short Hills, NJ 1999 – 2006 Assistant Sales Manager
Worked with designated leads and opportunities to acquire new business and continued to maintain and increase existing customer business. Supported Regional Managers by performing a variety of lead qualification duties.
● Provided great options of merchandise to clients increasing sales from $250K to $425K.
● Won Pacesetter award in 2000, 2003 and 2004 by reaching and surpassing sales goals.
● Doubled sales per representative from $10K to $20K monthly by prospecting and performing cold calls.
● Suggested new products to all clients increasing earnings by 10%.
● Trained and introduced sales strategies for new associates, resulting in additional recognition by management.
● Projected and consistently met and exceeded personal sales goals.
● Provided excellent customer service and represented a professional demeanor.
● Communicated accurate input and response with the buyers.
● Established a large affluent clientele base through customer loyalty resulting in yearly repeat business.
● Opened and closed the department with a high volume of currency. EDUCATION
BS, Management Information Systems, concentration in Business Management, Montclair State University, Montclair, New Jersey.
IT EXPERIENCE/SKILLS
Networking: Took a side course in Cisco systems and worked with their routers, hubs and other systems
Database development and management
References are available upon request.
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