Pharmacy Production Team

KATHLEEN A. MANNING, RPH

**********@*****.*** Menands, NY

linkedin.com/in/kathleen-manning-84ba1b177/ 518-***-**** PHARMACY MANAGER

Clinical professional with demonstrated experience providing leadership, quality management, and program administration support in fast-paced, high-volume operational environments. Adept training and managing diverse teams to provide quality patient care and fast, accurate, medication dispensing. Specializes in Pharmacy Management and maintains expertise within retail, long term care, residential operations, central processing, and specialty pharmacies. Organizational oversight experience includes the development of a central processing pharmacy and the operation/ownership of two successful pharmacies. Core competencies include: Policy Development Quality Improvement Pharmacy Management Claims Data Analysis Inventory Management DOH & OPWDD Policies Team Building Program Integrity Process Development Technology Integration Project Management Developmental Workflow EXPERIENCE

CORAM CVS SPECIALTY INFUSION SERVICES, Albany, NY June 2021 - Present General Pharmacy Manager

● Manage high volume Infusion branch, with active patient census of 750 plus patients. Oversee daily operations of a clinical team, clean room production team, and warehouse.

● Rebuilt staff and re-aligned clinical team to maximize patient care on decreased labor hours.

● Streamlined clean room production team and warehouse team to increase efficiency and accuracy.

● Renewed ACHC accreditation.

● Rolled out workshops and in-services to increase teammate involvement in creating a collaborative work environment.

● Increased teammate involvement in reviewing and reinforcing policy and procedures.

● Actively worked with other Coram branches to transition TPN patients to another branch while overseeing absorption of Coram’s specialty patients.

● Implemented hybrid training model for clinical and production pharmacists providing real-time solutions which increased efficiency in overall workflow.

PRICE CHOPPER, Schenectady, NY October 2011 - June 2021 Central Processing Pharmacy Manager (December 2012 - June 2021)

● Manage high volume central processing pharmacy filling over 14,000 scripts weekly, including oversight of daily operations, budget, payroll, scheduling of up 35 staff, and inventory management.

● Developed transfer program for the entire company to recoup and sell through stranded medications across 135 interstate company pharmacies decreasing revenue loss due to expired medications.

● Continually develop growth plans for team members with clear communication of performance expectations, identifying strengths and weaknesses allowing staff to reach their highest potential and grow professionally.

● Implemented new workflow resulting in increased accuracy of prescription processing.

● Created a high-energy collaborative environment, with continual revisions of workflow procedures to increase pharmacy efficiency and decrease error rate.

● Created training for processing specialty medications in partnership with the in-house specialty pharmacy.

● Led policy procedure committee for the development of pharmacy policies and procedures.

● ACHC and URAC Accredited.

KATHLEEN A MANNING, RPH **********@*****.*** Page Two Pharmacy Manager - Store 176 (October 2011 - December 2012)

● Created new processes to improve low performing pharmacy responsible for retail, out of state shipping, and compounding for all company pharmacies.

● Built a team that combined with new processes led to a 50% increase in retail sales, 45% increase in shipping sales, and 60% increase in compounding sales. ADDITIONAL RELEVANT EXPERIENCE

OFFICE OF MEDICAID INSPECTOR GENERAL, Albany, NY

Contract Pharmacy Consultant

● Analyzed NYS Medicaid Recipient Claims data and NYS Medicaid Pharmacy Provider Data to ensure recipients were receiving appropriate care.

● As a member of the SMRT team, within the RRP program, performed reviews and identified candidates for the recipient restriction program.

CALKINS RETAIL PHARMACY & CALKINS RESIDENTIAL PHARMACY LLC, Cohoes, NY Owner/Manager

● Dispensing of approximately 400/500 prescriptions per day.

● Provided leadership, direction, and administration of operations to ensure compliance within established objectives and realization of quality family-oriented retail and residential pharmacies.

● Oversaw staffing, personnel, and operations for more than 25 employees in both a retail and closed shop pharmacy.

● 2009 accreditation certification award from the Accreditation Commission for Healthcare, Inc. EDUCATION / PROFESSIONAL DEVELOPMENT

BACHELOR OF SCIENCE (BS) IN PHARMACY, National Dean’s List Albany College of Pharmacy, Albany, NY

TECHNICAL PROFICIENCIES AND EXPERTISE

Microsoft Excel Microsoft Word Microsoft Access

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