Glendale, AZ ***09
OBJECTIVE: Seeking a full-time position in which I can utilize my extensive office management, communication, and accounting skills to benefit the organization
SKILLS SUMMARY: Hard-working, results-driven Escrow Officer of 11 years with an interest in organizational and functional responsibilities. Proficient in various office automation software programs, tools, and techniques that support office operations in order to produce a variety of documents such as letters, reports, spreadsheets, databases, and graphs.
Responsible for establishing new escrow accounts and processing escrow documents in accordance with established policies and procedures. Acts as a neutral third-party between lenders, buyers, and sellers, managing funds and processing real estate transactions. Performed day-to-day tasks to ensure client satisfaction and operational tasks as a uniform team. Handled high volume workloads and managed stress under pressure
Bennington Title & Escrow DEC-2022- JUL2022
Magnus Title FEB 2021 - SEP 2021
Professional Resources SEP 2019- FEB 2020
Ditech Financial APR 2019- AUG 2019
OS National JAN 2017- JUN 2018
Stewart Title FEB 2012 - DEC 2017 Old Republic Title Agency MAY 2010 - NOV 2011
Guarantee Title Agency MAR 2009 - NOV 2009
First American Title Agency APR 2002 - NOV 2007
·Determine escrow requirements by studying and clarifying buyer, seller, and lender instructions
·Obtain clear title by ordering title reports; resolving title defects; satisfying existing liens and encumbrances against property or principals
·Establish escrow account by depositing funds; maintaining records
·Prepare transaction documents by completing forms and statements; collecting and reviewing existing documents
·Complete calculations by prorating taxes and interest
·Complete closing transaction documents by assembling documents; reviewing papers with parties; explaining provisions and procedures; answering questions; checking documents for completeness and accuracy; obtaining signatures
·Complete closing by recording and filing documents; preparing and distributing final closing statements and title
·Prepare HUD by utilizing lender instructions
·Close escrow account by balancing and disbursing funds
·Complies with regulatory requirements by adhering, and enforcing adherence, to requirements
·Skill in fact-finding, problem analysis, problem resolutions, and development of concrete action plans to solve problems
·Ability to gather, analyze and present facts, communicate effectively, using tact and courtesy and posses the ability to plan, organize work, and meet deadlines
·Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
·Enhanced the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Cendant Corporation- Apr 1986-Nov 2002
Held several positions within the company
Reservation sales agent
Answered high call volume assisting customers with hotel and car rental reservations.
Assisted Supervisor with day to day operations, monitored sales agent call for quality control.
Supervised a team of 40 sales agents, held team meetings, monitored calls and provided feedback. Completed performance review and attendance.
Forecasted call volume and average call handling time for the purpose of preparing employee schedules and time off. Routed call to 3 call centers to ensure accurate amount of staff. Handled schedule bidding, monitored schedules adherence and vacation time.
Assisted with hotel trade shows to the call center. Created center to center competition, planned programs for sales agents to maintain updated knowledge, monitored calls and provided on the spot recognition.