Office Assistant Credit Controller
Resume:
Mr. Dian Diallo
Pje. Cdad. de Porcuna, *, Appt. 513
***** ************, ****** ads333@r.postjobfree.com
Professional Summary
I am a personable conscientious individual who is committed to achieving aims and objectives. An excellent team member who approaches challenges with enthusiasm and completes tasks to a high standard. Able to work well on my own initiative as well as part of a team, I always demonstrate the levels of self-motivation needed to meet the tightest of deadlines.
Trustworthy Credit Controller focused on honouring company ethics and preserving confidentiality, I always aim to maintain a clear communication with clients in order to facilitate the debt recovery, and internally to ensure the prompt resolution of all queries. I believe that credit is necessary to enable growth in revenues, but also that it must be accurately managed to ensure the growth of working capital and gross margin of businesses.
Skills
●Fluent to a professional level in French and English.
●Excellent communication skills in both languages.
●Computer literate: Microsoft Office Suite, Excel skills (Vlookups, pivot tables).
●Well organised, punctual and always reliable.
●Works to a high standard with an acute attention to details.
●Customer services and retail experience and use of Zendesk and Salesforce.
●Accounts Receivables and Billing experience.
●SAP, SAGE, WorldPay, Citrix: Microsoft AX, SUN, Collect, CSB and Vision Excel.
●Full UK Driving Licence
Personal Information:
Father of two amazing boys 12 and 15 years old.
I try to spend as much time as possible helping them discover the world as well as themselves.
I am passionate about music in general and especially enjoy live performances.
I also love sports including running, overall fitness, and team sports such as football and basketball.
LANGUAGES : Bi-lingual, fluent in both verbal and written French (native) and in English to a high standard.
REFERENCES
Professional and personal references are available upon request
WORK HISTORY
Feb 2022 - Current: Teleperformance Espana
STRIPE PALRS CS FRENCH REPRESENTATIVE
Due to the context of Covid-19 coupled with Brexit, I have decided to leave the UK after 17 years and come to live and work in Spain. This position was perfect and well within my abilities, while I settled and got used to a new environment.
●Provide customer support to the highest standard.
●Learned, referenced and applied product knowledge information.
●Ensuring superior customer experience by addressing customer queries.
●Dedicated to continuously improving sales abilities and the sharing of product knowledge.
●Developed a reputation as an efficient team player with high levels of accuracy.
●Investigated and resolved customer enquiries and complaints in a timely and empathetic manner.
●Provide direct support to existing and new team members.
●Support of the management team with training of new team members.
●Extensive use of Zendesk and Salesforce
.
May 2020 – Jan 2021: Natur’Alley Ltd (UK)
Founder, Managing Director
This was the most meaningful professional experience that I have had, in the sense that being such a small startup (2 employees at the start), nothing will move forward unless we make it happen. This built my resilience and determination, and no efforts or working hours were spared.
●Brand vision and creation
●Product development
●Stock management
●Brand and product Advertising
●Brand and product Marketing
●Business growth management
●Basic Accounting and payroll duties
●Basic Administration duties
March 2019 – May 2020: KELKOO GROUP Ltd.
Bilingual Credit Controller & Billing/Contracts Assistant
I have started my employment at Kelkoo Group as a Bilingual Credit Controller. Due to my performances I have been given responsibilities of additional ledgers. Subsequently and at my request as I wished to learn more skills, I have been trained as a Billing/Contracts Assistant.
Accounts Receivables:
●Extensive use of Microsoft Office and Citrix: SUN, COLLECT and Vision Excel systems.
●Daily cash posting and allocation from bank receipts.
●Monthly bank reconciliation and direct debit runs duties every fortnight.
●Maintenance of a healthy relationship with clients to ensure payments in a timely manner.
●Resolution of queries regarding account status and invoicing.
●Effective collection and forecast of debts via email and phone communication.
●Efficient communication with other departments in various countries to resolve queries.
●Creation of monthly and mid-month account reports in various formats.
●Active participation with month's end, year's end and audit duties.
Contract Management:
●Processing of full credit checks for new contracts approval.
●Creation of new client's accounts on our in-house platform.
●Management of contracts updates, amendments and cancellations.
Billing:
●Introduced to monthly billing and invoicing duties.
●Creation of credit notes on the billing platform.
●Creation of budget adjustments on the in-house platform.
●Processing of refund requests.
November 2018 – March 2019: GTA TRAVEL Ltd.
Bilingual Credit Controller
I have been hired as a Bilingual Credit Controller responsible for clients mainly from France, but also Israel, Greece, Romania, Malta and Gibraltar. I was offered this position after a successful first experience to further my knowledge. Here, I have gained experience working on important accounts with annual turnovers in excess of 15M Euros. I have grown in this position, and have been given the charge of additional accounts due to my performance.
●Bilingual French/English.
●Extensive use of Microsoft AX (Citrix) and Microsoft Office Suite.
●Daily claim of payments from bank receipts.
●Management of a debtor’s ledger of approximately 10M Euros.
●Resolution of queries regarding account status and outstanding invoices.
●Effective collection of debts via email and phone communication.
●Maintaining contact with clients to ensure prompt payments.
●Efficient communication with various departments internally to resolve queries.
●Creation of monthly and mid-month account reports.
August 2018 – November 2018: MUSTO LTD
Bilingual Credit Controller
I was hired to work at Musto Ltd. as a Bilingual Credit Controller for the Mediterranean region of their business, reporting to the financial manager. I was offered this position on an on-the-job training basis because of my determination to learn and my positive attitude to challenges. I have thrived in this position, and thoroughly enjoyed working within a financial environment.
●Bilingual French/English
●Posting and allocating daily receipts using SAGE X3.
●Creating accounts for new Clients using Sage X3 alongside an in-house platform.
●Effective collection of debts via email and phone communication.
●Liaison with a partner credit company to accommodate client’s requests.
●Negotiation of repayment plans to ensure debt recovery.
●Resolution of queries regarding account status and invoicing.
●Processing of live payments using WorldPay.
●Clients accounts management and reconciliation
October 2016 - July 2018: VENTRICA Ltd.
I was employed by Ventrica Ltd as a Bilingual Customer Services Advisor. I have gradually been given more responsibilities which I have embraced, including training and being part of the escalation team.
Multilingual Customer Services Supervisor / Jimmy Choo Feb 17 – Jul 18
●Provide customer assistance to the higher standard.
●Communicated all retail initiatives and promotions to customers to generate return business.
●Learned, referenced and applied product knowledge information.
●Ensuring superior customer experience by addressing customer queries.
●Dedicated to continuously improving sales abilities and product knowledge.
●Developed a reputation as an efficient service provider with high levels of accuracy.
●Investigated and resolved customer enquiries and complaints in a timely and empathetic manner.
●Provide senior support to existing and new team members.
●Escalation team member.
●Support of the management team with training of existing and new team members.
●Extensive use of SAP.
Multilingual Customer Services Advisor / Deckers Dec 16 – Feb 17
●Provide customer services with a high standard.
●Learned, referenced and applied product knowledge information.
●Ensuring superior customer experience by addressing customer queries.
●Dedicated to continuously improving sales abilities and product knowledge.
●Extensive use of Zendesk.
August 2011 - September 2016: MODE LOGISTICS LTD
Office Assistant/ Warehouse Supervisor
I was promoted to Office Assistant due to my performance during staff holiday covers.
●Custom clearances of goods from UK ports.
●Stock management including movement, inventories and consolidation.
●Daily logging of new stock, stock movement and returns via a computerised system.
●Resolution of stock issues using the in-house IT systems.
●Daily dispatch of orders worldwide.
●Returns $ Refusals management.
●General office tasks using Microsoft Excel, Word, Outlook and Datafreight.
Nov 2004 - May 2010: SPORTSWORLD, OXFORD STREET, LONDON
Assistant Manager
●Provided an elevated customer experience to generate a loyal client base.
●Excellent product knowledge.
●General customer services duties.
●Dedicated to continuously improving sales abilities.
●Training and development of the sales team.
EDUCATION
-Sept 1999 - June 2000 : University de La Sorbonne, PARIS, FRANCE
1st year of Bachelor’s Degree in Economics
-June 1998 : Lycée Jean Macé, PARIS, FRANCE
French Baccalauréat S (equivalent to A-Level Maths and Sciences)
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