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Service Worker Case Manager

Cobourg, ON, Canada
October 20, 2022

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Judy Durham

*** ******* ****. *******, *******



Obtain seasonal employment at the LCBO


Understanding and experience of Family Service including ongoing and intake as well as C.S.W. case management responsibilities within Child Welfare and knowledge of the Child and Family Services Act

Completed DCAS Internal and New Worker Training requirements as well as various related training seminars including Culturally Restorative practices.

Over 25 Years previous experience working with high-risk youth and families in both residential and Day Treatment Programs

Extensive knowledge and experience in formulating and facilitating behavioural, emotional and social programs

Graduated from Humber College in child and youth care

Committed to high standards of job performance

Good knowledge of procedures with a special talent for organizing and multitasking

Proficient in Windows, Word, Internet, Outlook, and CPIN


Organization Skills

Facilitated assessments, case conferences, goal-settings, treatment reviews, plans of care, service plans and relevant meetings with outside agencies

Assured timely distribution of reports to appropriate departments

Collected and logged all client information and kept accurate up to date files

Collaborated within a multi-disciplinary team to ensure continuity of care while always working in the best interest of the client

Organized clients in daily activities while working towards meeting treatment goals, and agency mandates on an individual basis

Excellent time-management skills

Intervention Skills

Counselled clients and provided emotional support and assistance on a wide range of issues including separation and loss, bereavement, substance abuse, family problems, suicide, conflict resolution, custody and access, behaviour management, trauma, domestic violence and anger management

Ability to form and maintain positive relationships with clients, families and collaterals

Strong knowledge and experience in crisis intervention and an ability to mediate

Effective ability to negotiate, strong conflict resolution skills, and flexible problem-solving abilities

Strong ability to utilize a Signs of Safety strength-based approach and able to meet families where they are at and assist them in formulating plans in order to provide safety for their children.

Leadership Skills

Assisted in the orientation of new staff

Current Member of Health and Safety

Member of the former Rethinking Case Conferencing Project Team

Member of the practice enhancement committee S of S at Durham Children’s Aid Society


Family Services Workder intake Dept Durham CAS Oshawa Ont 2015 - present

Family Service Worker Ongoing dept. Durham CAS Oshawa, Ont 2010-2015

Children’s Services Worker Durham CAS Oshawa, Ont 1998- 2010

Part time Volunteer Services co-ordinator

Durham CAS Oshawa, Ont 1997-1998

One-to-One Worker Northumberland CAS Cobourg, Ont 1995-1998

Child Management Worker Northumberland CAS Cobourg, Ont 1995-1997

Case Manager Big Sisters Association Ajax, Ont 1993-1995

Of Ajax Pickering

Community Child Care Worker Northumberland CAS Cobourg, Ont 1991-1993

Residential and Day Treatment

Worker Children’s Aid Society of Toronto Scarborough 1983 - 1990


3 Day signs of Safety training Spring 2015

New Worker Training offered by OACAS 2010

Humber College Rexdale, Ont 1980-1983

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