Service Worker Case Manager
Resume:
Judy Durham
*** ******* ****. *******, *******
OBJECTIVE
Obtain seasonal employment at the LCBO
PROFESSIONAL PROFILE
Understanding and experience of Family Service including ongoing and intake as well as C.S.W. case management responsibilities within Child Welfare and knowledge of the Child and Family Services Act
Completed DCAS Internal and New Worker Training requirements as well as various related training seminars including Culturally Restorative practices.
Over 25 Years previous experience working with high-risk youth and families in both residential and Day Treatment Programs
Extensive knowledge and experience in formulating and facilitating behavioural, emotional and social programs
Graduated from Humber College in child and youth care
Committed to high standards of job performance
Good knowledge of procedures with a special talent for organizing and multitasking
Proficient in Windows, Word, Internet, Outlook, and CPIN
PROFESSIONAL EXPERIENCE
Organization Skills
Facilitated assessments, case conferences, goal-settings, treatment reviews, plans of care, service plans and relevant meetings with outside agencies
Assured timely distribution of reports to appropriate departments
Collected and logged all client information and kept accurate up to date files
Collaborated within a multi-disciplinary team to ensure continuity of care while always working in the best interest of the client
Organized clients in daily activities while working towards meeting treatment goals, and agency mandates on an individual basis
Excellent time-management skills
Intervention Skills
Counselled clients and provided emotional support and assistance on a wide range of issues including separation and loss, bereavement, substance abuse, family problems, suicide, conflict resolution, custody and access, behaviour management, trauma, domestic violence and anger management
Ability to form and maintain positive relationships with clients, families and collaterals
Strong knowledge and experience in crisis intervention and an ability to mediate
Effective ability to negotiate, strong conflict resolution skills, and flexible problem-solving abilities
Strong ability to utilize a Signs of Safety strength-based approach and able to meet families where they are at and assist them in formulating plans in order to provide safety for their children.
Leadership Skills
Assisted in the orientation of new staff
Current Member of Health and Safety
Member of the former Rethinking Case Conferencing Project Team
Member of the practice enhancement committee S of S at Durham Children’s Aid Society
WORK EXPERIENCE
Family Services Workder intake Dept Durham CAS Oshawa Ont 2015 - present
Family Service Worker Ongoing dept. Durham CAS Oshawa, Ont 2010-2015
Children’s Services Worker Durham CAS Oshawa, Ont 1998- 2010
Part time Volunteer Services co-ordinator
Durham CAS Oshawa, Ont 1997-1998
One-to-One Worker Northumberland CAS Cobourg, Ont 1995-1998
Child Management Worker Northumberland CAS Cobourg, Ont 1995-1997
Case Manager Big Sisters Association Ajax, Ont 1993-1995
Of Ajax Pickering
Community Child Care Worker Northumberland CAS Cobourg, Ont 1991-1993
Residential and Day Treatment
Worker Children’s Aid Society of Toronto Scarborough 1983 - 1990
EDUCATION AND TRAINING
3 Day signs of Safety training Spring 2015
New Worker Training offered by OACAS 2010
Humber College Rexdale, Ont 1980-1983
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