Time Delivery Program Specialist

Kevin L. Wooten

**** ***** ****** ***. *-**. * Valdosta, GA 31601 * 229-***-**** (C) *

*************@*****.***

● Summary of Qualifications

● Over 10 years of professional experience, including supervisory and management responsibilities.

● Over 2 years writing training programs for clients diagnosed with Intellectual Disabilities

● 2 years of law enforcement experience.

● Effective and persuasive in communicating with clients from various cultures while maintaining confidentiality.

● Superior time management and organizational skills.

● Excellent written and verbal communication skills.

● Proficient computer skills, including Microsoft Office Suite (Word, Excel, Access, and Power Point).

● Independent and reliable professional, capable in team or individual settings. ● Aware of security and safety procedures when dealing with potentially hostile clients. ● Proficient at managing multimillion dollar budget for the case load for which I am assigned.

● Over 5 years of experience hiring and scheduling staff for sites.

● Over 5 years of experience tracking and training staff.

● Education and Training

● 2010---Masters of Arts—Organizational Management (Health Care Administration Concentration) Ashford University, Clinton, Iowa

● 2007—Bachelor of Science – Sociology Valdosta State University, Valdosta, GA

● Internship/Volunteer Experience

● 08/2007-12/07 Intern, Lowndes County Board of Education, Valdosta, GA

● Assist with the interviewing of students who have behavioral disorders.

● Work with expelled students seeking reinstatement.

● Counsel at risk students.

● Service liaison with juvenile court.

● Employment History

● 06/2020-Present USXPRESS Inc Chattanooga TN

Transported goods over a Regional route for customers.

Ensured on-time delivery

Adhered to all DOT regulations governing the operation of a commercial vehicle

● 01/2020-06/2020 Contract Freighters Inc Joplin MO

Transported goods over a Regional route for customers.

Ensured on-time delivery

Adhered to all DOT regulations governing the operation of a commercial vehicle

● Class A Commercial Truck Driver (01/2020-06/2020)

Transported goods over a Regional route for customers.

Ensured on-time delivery

Adhered to all DOT regulations governing the operation of a commercial vehicle

● 09/2019- 01/2020 CRST Expedited Cedar Rapids IA

● Class A Commercial Truck Driver (09/2019-01/2020)

Transported goods over a OTR route for customers.

Ensured on-time delivery

Adhered to all DOT regulations governing the operation of a commercial vehicle

● 02/2013-08/2019 Normal Life of Georgia/Rescare Valdosta, GA

● Program Manager (02/2013-08/2019)

Coordinates development of each person(s) served personal futures plan.

Develops a waiting list for potential consumer vacancies.

Develops and implements service plan within 30 days of moving in, annually, when significant changes occur, and when moving out.

Demonstrates knowledge of contractual, legal and regulatory requirements.

Monitors to ensure all service sites deliver services in accordance with contractual, legal and regulation requirements.

Implements/coordinates any necessary plans of correction from a regulatory body.

Incidents of consumer abuse, neglect or mistreatment are investigated in a timely and thorough manner. Plan of Correction is initiated to prevent recurrences. Monitors/implements/supervises delivery of service plans and personal futures plan and training of staff.

Ensures all written training programs are implemented and revised as needed.

Documents consumer progress or regression. Initiates discharge planning if appropriate. Maintains records appropriately.

Maintains fiscal spending within limits of approved budget; e.g. household expenses and repairs, vehicle expenses, personnel costs, consultant services, etc. Monitors worker’s compensation and unemployment claims for assigned service site(s). Is proactive in efforts to reduce claims and minimize risk/exposure of agency in these areas.

Monitors all consumer finance documentation.

Monitors budget variance reports to ensure accuracy.

Develops positive relationships with all funding sources to promote new business.

Uses leadership and communication skills to motivate team members toward agency objectives.

Utilizes problem solving/mediation skills when employee to employee conflict arises.

Monitors exit interview results and investigate areas of concern that may be identified through this process.

Manages budgeted staff hours to provide effective and efficient service delivery.

Implements staff recruitment and retention programs to promote positive work environment.

Oversee/participate in the hiring process of all assigned positions in accordance with local, state, and federal employment law.

Ensure all assigned staff receives training and supervision as needed to meet performance expectations.

Maintains and/or monitors training reports to ensure timely training of staff for all assigned service sites.

● .07/2008-02/2013 Parkwood Developmental Center Valdosta, GA

● Behavioral Program Specialist (07/2008-02/2013)

Write training and behavioral programs for clients who are severely mentally retarded.

Train Direct Care Staff on the implementation of contingency management programs for clients.

Track and interpret data collected on clients.

Coordinates all aspects of the developmental, implementation and evaluation of the efficacy of individualized interventions, which are designed to address the priority needs of clients.

Honor patients/residents’ rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints.

Comply with corporate compliance program.

Report job-related functions/tasks that involve occupational hazards including exposure to blood and body fluids and others as necessary.

Follow established safety regulations, to include fire protection & prevention, smoking regulations, infection control.

Document important events that you observe, in the clients’ integrated progress notes as often as needed.

Train staff at least quarterly to answer questions about Formal programs related to purpose, goal, and procedures as measured by the program proficiency checklist. Monitor program implementation weekly to ensure correct procedures are implemented. .

Revise any program that the client has not demonstrated progress on for three (3) months.

Implement proactive approach to behavior management by positively reinforcing clients daily.

Assure appropriateness and sensitivity of staff behavior toward clients and provide feedback to staff daily. Comply with state and federal laws, ICF/MR regulations, and facility policies.

● 06/2004-07/2008 Wal-Mart, Valdosta, GA

Customer Service Manager (2005-2008)

Supervise all cashiers.

Ensure superior customer satisfaction.

Oversee checkout service to determine if this experience is customer friendly with respect to speed and accuracy.

Ensure customer satisfaction by greeting and answering their questions Prepare and plan for upcoming events that will impact your department Ability to communicate, take direction at all levels, and turn it into action Use basic math skills to maintain accurate inventory levels.

● 1994-1995 Crew Foreman / Switchman, Union Pacific Railroad, Westwego, LA Switched out card from inbound trains to make-up out bound trains. Supervised the switch operations assigned to a three man crew and reported all activity to the Yard Master.

● 1992-1994 Sheriff Deputy/Drill Instructor, Orleans Parish Criminal Sheriff’s Department, New Orleans, LA

Provided care custody and control of inmates in a boot camp environment.

Ensured the safety of inmates and personnel.

● 1984-1993 U.S. Marine Corps, Worldwide

Served in various capacities including: Recruiter, NCO Embarkation Officer and Radio Supervisor.

Assigned to the above duties in the following locations: United States, Okinawa, South Korea, Philippines, Norway and Saudi Arabia.

Responsibilities included: supervision of shipping and receiving of field gear, supervision of the set-up and operations of radio communications equipment, and management of a recruiting sub-station for four high schools in New Orleans, LA.

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