Service Representative Customer
Resume:
DIAMOND JACKSON
Beaumont, TX · 225-***-****
***************@*****.***
Dedicated and Tactful Customer Service Representative with years of experience in telephone and face-to-face customer service. Experience in sales, troubleshooting, tech support, and customer care. Energetic and driven to reach company goals. Capable of building immediate, positive customer rapport, and long-term loyalty.
EXPERIENCE
APRIL 2018-SEPTEMBER 2022
CUSTOMER SERVICE REPRESENTATIVE- RESPONSE SPECIALIST
Baton Rouge, la
Responding to inbound calls from customers of one or more OEM programs. Handle calls regarding subscription status, renewal, cancellation with the goal to maximize subscriber retention. Managing customer relationships, while maintaining to adjust the customer account having a 98% satisfaction rate.
OCTOBER 2015—APRIL 2018
ASSISTANT MANAGER
cititrends-baton rouge, la
Assist with hiring procedures such as training and scheduling. Supervise and maintain inventory. Processing payroll, driving sale goals, performing opening and closing procedures.
MAY 2013- OCTOBER 2015
CUSTOMER SERVICE REPRESENTATIVE
BEAUTY SUPPLY STORE-BATON ROUGE, LA
Stand for long hours throughout the day. Make sure products are displayed properly, assist customer with purchases, and explain products and details on using the product. Maintain store facility such as organizing products, mopping, sweeping, and taking out the trash.
EDUCATION
JUNE 2013- NOVEMBER 2014
COSMETOLOGY,
VIRGINIA COLLEGE - BATON ROUGE, LA
Distinguished member of university’s Accounting Society
Relevant Coursework: Advanced Financial Accounting and Reporting, Accounting Systems, Income Tax
GPA: 3.8/4.0
SKILLS
Response Specialist
Payroll
Billing
Telecommunication Skills
Complex Problem-Solver
Customer Service Expert
Adaptive Team Player
Caregiving
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft Word
Data Entry
Communication Skills
ACTIVITIES & INTERESTS
Art
Travel
Yoga
Reading
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