Service Representative Customer
Resume:
Marquita Glass
Mesa, AZ *****
**************@*****.***
By nature a self motivated, creative thinker offering excellent interpersonal communication, relationship management, customer service and presentation skills. I have the ability to organize and prioritize the tasks at hand to get the job done.
Willing to relocate: Anywhere
Work Experience
Sales Consultant
Carmax
November 2019 to April 2020
• Facilitating steps of the sale, such as the vehicle appraisal process, taking test drives, and submitting finance applications
• Maintaining a working knowledge of CarMax products and appropriately recommending them to customers
• Reading, collecting, and transcribing data in order to complete accurate paperwork. Customer Service Representative, Project Advisor
Customer Service Representative
December 2018 to April 2019
• Entered data efficiently and accurately
• Manage high pace inbound calls and offer customer support
• Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time
Sales Representative, Consumer Cellular
Consumer Cellular
May 2016 to July 2017
• Provides customer satisfaction through effective interactions.
• Strives for one-call resolution.
• Demonstrate positive and cooperative behavior with customers and coworkers.
• Meets productivity, quality, and punctuality standards.
• Review and explain invoices, service and equipment features, and account balance.
• Appropriately apply adjustments and credits.
• Troubleshoot and solve service and equipment issues. Education
HSED in General Studies
James Madison University - Milwaukee, WI
August 1996 to June 1999
High school diploma or GED
Skills
• Organizational skills (10+ years)
• Relationship management
• Marketing
• Microsoft Publisher
• Microsoft Excel (10+ years)
• Customer service (10+ years)
• Microsoft Word (10+ years)
• Communication skills
• Customer support
• Sales
• Presentation skills
• Transcription
• Data entry
• Microsoft Office
• Recruiting
• Administrative experience
• Computer skills
• Microsoft Powerpoint
• Human resources
• Leadership
• Management
• Bookkeeping
Contact this candidate