Customer Service
Resume:
Anayansi Luna
Palm Desert CA *2260
**********@*****.***
Skills
Mediation and problem-solving skills. Competent using software including: Windows, Word, PowerPoint, Email. Work well as a team member or independently. Commitment to customers. Attention to detail, professionalism, and follow-up. Use clear, concise communication skills in conjunction with organizational skills to perform daily duties. Fluent in Spanish.
Experience
Nov
November 2020- August 2022
Ensemble Therapy Services
Assist in checking in patients, answer phones, assist in making appointments for ABA, Speech, OT, and PT. Assist in interpreting for parent if needed, coordinate interpreter with insurance, verify eligibility and benefits for patients.
August 2020- October 2020
US Census Bureau, Palm Desert- Enumerator
conduct research on behalf of the U.S. Census Bureau. Collect household and demographic information by canvassing assigned areas. Conducted interviews with respondents.Assisted respondents in filling out census forms. Verified information provided to Census Bureau by respondents. Performed filing and other office duties as needed.
April 2019- October 2019
AMPM Arco Gas Station, Palm Desert- Cashier
Provide high-quality customer service in accordance with company standards. Operate computerized cash register and credit card scanner inside the cashier area, completing customer transactions as well as properly maintaining a cash drawer. Receive, verify and stock delivered merchandise and place in the appropriate storage area. Perform daily inventory counts, as applicable. Assist customers with pump issues and propane.
Jan 2017- Current
Carrillo’s Housekeeping Services, San Bernardino- Housekeeper
Assist in setting up and cleaning after parties, clean private residence in Hollywood, which include vacuuming, dusting, sweeping, mopping, cleaning restrooms, light yard work.
May 2010- January 2017
Inland Empire Health Plan, Rancho Cucamonga - Provider Services Rep/Member Services Lead.
Assisted providers office’s with claims. Provided authorizations, Reviewed issues with authorizations. Assisted with mental health information, Informed members on plan changes, Assisted Members with escalated issues.
August 2003 - August 2009
Chorng -Lii Hwang MD, Indio - Medical Assistant.
Prepare patient charts, take chief complaints, take patients vitals, assist with physicals, administer vaccines, Inventory of vaccines.
Education
July 2002
National Institute of Technology, Long Beach- Medical Assistant
December 2003
California Charter Academy, Long Beach- High School Diploma
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