Customer Service, Medical Laboratory Technician

CHRISTI JENNE

Louisville, KY ***** 502-***-**** ************@*****.***

Professional Summary

Dedicated laboratory specialty sales and marketing professional with proven success exceeding goals, retaining customers and maintaining strong reputation for customer satisfaction. Exceptional knowledge of market conditions and extensive knowledge of quality control, standard deviations and proficient productivity regarding phlebotomy and laboratory testing. Accredited Medical Laboratory Technician (ASCP) and Medical Technician (HHS). Skills

Computer Proficiency

Department Development

Effective Customer Service

Effective Working Relationships

Customer Complaint Resolution

Client Retention

Work History

Hospital Outpatient Marketing Representative 12/2006 to 06/2007 Kindred – Louisville, KY

Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.

Strengthened outreach by coordinating events to maximize marketing initiatives. Distributed advertising and marketing collateral to store locations. Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.

Speciality Laboratory Sales and Training 12/1991 to 06/2006 LabCorp – Louisville, KY

Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in achieving rank of third in the country for sales.

Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving consistent knowledge throughout the region. Developed and led group training courses to align with corporate sales and service goals. Designed and implemented sales training program and documentation. Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities. Lab Supervisor 06/1987 to 12/1991

Huntingburg Clinic – Huntingburg, IN

Tracked collected specimens by initialing, dating and noting times of collection. Logged patient information and recorded results into system. Processed patient specimens according to priority and documented results. Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders.

Oversaw items in inventory and reordered before supplies diminished. Prepared samples for shipping and disposed of bodily fluids in proper containers. Performed testing and quality control using approved laboratory procedures and instrumentation.

Calibrated and maintained instruments to keep equipment fully operational. Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.

Collected and studied blood samples to determine number of cells, morphology, blood group and blood type.

Education

Associates Degree In Applied Sciences: Medical Laboratory Technology 06/1981 University of Kentucky - Lexington, KY

Diploma: General Studies 05/1980

Southridge High School - Huntingburg, IN

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