Customer Service Store Associate
Resume:
Tamia Cooper
Cashier/Cook/Host/Deli Service Clerk and Customer Service/Retail Store Associate
Washington, DC 20011
*************@*****.***
• Providing quick and efficient service to customers, accompanied and maintaining a welcoming environment.
• Friendly, organized Cashier, specializing in Customer Service managing inventory and making cash transactions and deposits.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Dietary Aide
Unique Rehabilitation and Health Center - Washington, DC May 2021 to Present
• Preparing meals, snacks and beverages following specific procedures
• Serving meals, ensuring food safety and hygiene procedures are followed at all times
• Taking inventory of kitchen supplies and food items
• Staying current on the individual procedures and protocols for their facilities, including state-specified rules and regulations
• Setting up and taking down dining areas and assisting with kitchen maintenance and general cleaning
• Set up meal trays, food carts, dining room etc.
• Discard trash and remove waste after scheduled dining hall times
• Maintain clean and orderly food stations for buffets and special events
• Monitor pantry stock and inform management of items running low and in need or re-ordering
• Cleaning food stations and washing dishes, cooking silverware and vessels.
• Washing dishes and/or utensils in a way that is in line with acceptable practice standards Retail Sales Associate/Cashier/Customer Service
Burlington Coast Factory - Washington, DC
October 2020 to Present
Burlington Coat Factory Retail Store Associate
• Welcomed customers into the store and helped them locate items
• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
• Operating cash registers, managing financial transactions, and balancing drawers.
• Achieving established goals.
• Directing customers to merchandise within the store.
• Increasing in store sales.
• Superior product knowledge.
• Maintaining an orderly appearance throughout the sales floor.
• Introducing promotions and opportunities to customers.
• Cross-selling products to increase purchase amounts.
• Stocked and replenished merchandise according to merchandising layout.
• Alerted customers to upcoming sales events an promotion. Burlington Coat Factory Cashier
• Issue receipts, refunds, credits, or change due to customers
• Resolved all customers complaints in a professional manner while prioritizing customer satisfaction.
• Answered customer telephone calls promptly and in a appropriate manner
• Determined customer needs by asking relevant questions and listening actively to the activities
• Serves customers by helping them select products.
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Greets and receives customers in a welcoming manner.
• Responds to customers’questions.
• Directs customers by escorting them to racks and counters.
• Provides outstanding customer service.
• Documents sales by creating or updating customer profile records.
• Manages financial transactions.
• Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
• Alerts management of potential security issues.
• Assists with inventory, including receiving and stocking merchandise.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Cashier/Hostess/Dishwasher
Shake Shack - Washington, DC
August 2019 to November 2019
Shake Shack Cashier & Host
• Handle cash and card operations
• Answer customer questions about products
• Greet customers upon arrival
• Responsible for dismantling, organizing, and cleaning register station after close
• Answer store phone and offer assistance accordingly
• also took on a positions as a cashier while on the cash register I was responsible for :
• Making a first impressions of our restaurant
• highlight tasks such as greeting customers, taking and delivering orders, assisting with food preparation, solving customer complaints, handling money transactions, and keeping the restaurant front area clean and well-stocked.
• providing guests with special menu suggestions such as popular menu picks, beverages, desserts and more.
• Greet customers when entering or leaving establishment
• Maintain clean and tidy checkout areas
• Keep reports of transactions
• Process returns and check to see if items are damaged
• Answer customers' questions and get a manager if answer doesn't solve the issue
• Bag, box or wrap packages
• Pleasantly deal with customers to ensure satisfaction Shake Shack Host & Customer Service Associate
• Develop relationships with regular customers to promote top customer service standards
• Efficiently communicated with kitchen staff on special orders
• Multi-tasked in a fast-paced environment, checking on tables regularly to address any customer needs
• Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials
Shake Shack Dishwasher & BOH/FOH Associate
• Prepare dishes prior to loading into dishwasher; hand wash fragile stemware and kitchenware, including pots, pans and cooking utensils
• Routinely deep clean sinks, dishwashing equipment and garbage cans, ensuring a sanitary environment and eliminating harmful bacteria
• Prepare individually-wrapped utensil sets for the following day Cashier/Deli Clerk/Customer Service
Giant Food Stores LLC - Washington, DC
March 2019 to July 2019
Giant Cashier & Customer Service Associate
• assist customers in the in-store check-out process
• ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change
• Issue change, receipts, refunds, or tickets
• Resolve customer complaints, guide them and provide relevant information
• Maintain clean and tidy checkout areas
Deli Service Clerk & Meat/Cheese Packager
• Prepare, slice, wrap, weigh, and price deli products for customers
• Weigh, label, package and make products ready for billing and delivery
• Stock and organize displays and showcases
• Clean the work areas and maintain tools and equipment
• constantly monitor the sanitation of the deli, cleaning up spills and messes quickly and hygienically, and making sure that food preparation areas are always clean and tidy. Education
High School Diploma in General Studies
Theodore Roosevelt Senior High School - Washington, DC August 2014 to July 2018
Skills
• Fast Food (Less than 1 year)
• Food Service (Less than 1 year)
• Team Member (Less than 1 year)
• Customer Service (Less than 1 year)
• Restaurant Experience (Less than 1 year)
• Cashier (Less than 1 year)
• Host/Hostess Experience (Less than 1 year)
• Dishwasher (Less than 1 year)
• Meat Cutting
• Food Preparation
• Cooking
• Meal Preparation
• Kitchen Experience
• Serving Experience
• Cleaning Experience
• Busser
• Food Production
• Food Safety
• Food Handling
• Retail Sales
• Dietary Aide Experience
• Culinary Experience
• Home Care
• Guest services
• Microsoft Word
• Merchandising
• Hospitality
• Hotel experience
• Typing
• Personal service (Less than 1 year)
• Cold calling
• Customer support
• Continuous improvement
• Computer skills
• Computer literacy
Certifications and Licenses
CPR/AED
May 2021 to May 2023
This certification is to show I have demonstred proficiency by successfully passing the Examination in accordance with the Terms and Conditions of National CPR Foundation (NCPRF). Valid For 2 years Additional Information
• Strong communication skills
• Cash handling
• Food and Beverage Pairing
• Team Building
• High energy.
• Multitasking ability.
• Working under pressure
• People skills
• Time management
Contact this candidate