LUIS CASTILLO

**** * ******* ***, ******* IL, ***47. 224-***-****

ads2yy@r.postjobfree.com

PROFESSIONAL SUMMARY

Ambitious Medical Student with exceptional skills in patient interviewing and assessment. An understanding of anatomy and physiology with a sound knowledge of medical terminology. Strong leadership abilities with a passion for learning new tasks and concepts quickly. Excellent communication, interpersonal and organizational talents.

Skills

• Telephone skills

• Documentation and

reporting

• Customer/Client

relations

• Personable and

outgoing

• Multitasking strengths

• High efficiency

NOVEMBER 2019- SEPTEMBER 2022

Rehabilitation Lead technician Illinois bone and joint Chicago,IL

• Aided in patients rehabilitation therapeutic exercises

• Emotional support

• Fast learner

• Patient education

• Medical terminology

• CPR/First Aid certified

• Provides therapeutic knowledge and answers patients anatomical and therapeutical questions

• Oversee scheduling for coworkers, provides training in patient care and scheduling system use.

• Oversee activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.

• Corresponded with patients through email and telephone. November 2018 - December 2019

Medical Front desk/Runner Illinois bone and joint Institute, LLC Libertyville, IL

• Answered phone calls and messages for physicians, scheduling appointments and handling patient inquiries.

• Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.

• Located, checked in and pulled medical records for patient appointments and incomplete charts.

• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing. Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.

SEPTEMBER 2017-JUNE 2018

Receptionist Pauly Honda Libertyville, IL

• Greeted customers and visitors in-person and via telephone calls.

• Kept reception area clean and neat to give visitors a positive impression of the company.

• Aggregated and prepared documentation and reports for distribution, and filing.

• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

• Received and routed business correspondence to correct department or staff member.

• Corresponded with clients through email, telephone or postal mail.

• Provided clerical support to company employees, including copying, faxing and file management.

JULY 2017-SEPTEMBER 2017

Salesman Rock Chevrolet Grayslake, IL

• Set up contracts, negotiated rates and hammered out service terms.

• Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory.

• Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.

• Asked appropriate open-ended questions to discover prospects' needs and requirements.

OCTOBER 2016-JANUARY 2017

Sales Associate Vans Vernon Hills, IL

• Maintained adherence to all company protocols.

Prioritized and accomplished wide range of tasks each shift.

• Prepared outgoing shipments.

• Helped customers with questions, problems and complaints in person and via telephone.

• Developed positive customer relationships through friendly greetings and excellent service.

• Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members.

• Organized racks and shelves to maintain the visual appeal of the store.

• Suggested accessories and complementary purchases.

• Verified that all customers received receipts for purchases. Accepted and processed returns.

• Worked collaboratively in team environment.

• Demonstrated use and care of merchandise.

• Answered questions regarding the store and its merchandise.

• Operated the cash register

OCTOBER 2016-MARCH 2017

Basketball Coach Grayslake Community Park District Grayslake, IL

• Coordinated with parents, boosters and other resources to meet all team needs.

• Evaluated individual knowledge, skills, and strengths and assigned team positions.

• Motivated athletes to stronger, more agile and more effective players.

• Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.

• Increased player strength, agility and game skills through successful practices.

• Attended all practices, meetings and workouts on time. APRIL 2017-JUNE 2017

Basketball Coach Kessel Heat Libertyville, IL

• Recruited athletes by attending games, meeting with families, and presenting offers.

• Motivated athletes to stronger, more agile and more effective players.

• Upheld safety standards at all practices, games and events.

• Established clear benchmarks for performance and monitored individual and team progress.

EDUCATION

2018

Associate of Science: Physician assistant/ Physical therapy/ Biochemistry College of Lake County, Grayslake, IL Coursework : in Biology Lab, Chemistry Lab, Psychology, Medical Terminology, physiology, sociology and Child growth and development First Aid Certification, CPR

2019-2022

DEPAUL University Bachelors Degree: Health science, specification: Biomedicine

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